I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy app to use..with humourous cards
Easy app to use..used the self writing, so could write my own note in the card...
Found a good selection of cards too...
Quick delivery too ...
19 June 2026
The card was lovely it's great to…
The card was lovely it's great to personalised it and delivery was good to thank you highly recommended you
18 June 2026
Love the card I designed it looked fab…
Love the card I designed it looked fab the little stickers were the finishing touches
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The card was meant to arrive today
The card was meant to arrive today, assume
It won’t arrive for Father’s Day
19 June 2026
Reply from Moonpig.com
We are truly sorry the card did not arrive as expected, especially as it's for Father's Day Ruairidh and we understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
Choosing a card couldn’t be more fun and convenient
Card range always interesting and convenient to scroll through.
Love the more personalised options which are easy to create.
18 June 2026
Easy to follow web site excellent…
Easy to follow web site excellent variety delivery 👌 kept informed every step of process
19 June 2026
Reply from Moonpig.com
We're sorry your order didn't arrive on time Stuart, we understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
Absolutely loved the cards thank you
Absolutely loved the cards thank you. Really quick delivery, am pleased!
19 June 2026
Super feast delivery.
The card was delivered so quickly, I was thrilled with the quality.
14 June 2026
Personalised Cards
Always easy to navigate through the site and pick and personalise a card. And the magic messanger is good.
9 February 2026
Superb service as always
Superb service as always, ordered yesterday, card came today just in time for Father’s Day.
19 June 2026
So easy to place orders good selection…
So easy to place orders good selection of cards and great value for money
19 June 2026
Never disappoints
Always a great selection of cards/gifts to choose from. The App is very easy to navigate and every order is delivered on time if not early
19 June 2026
I paid nearly £10 for next day delivery…
I paid nearly £10 for next day delivery and it didn’t arrive!!
19 June 2026
Reply from Moonpig.com
We are sorry your delivery did not arrive as expected Hayley, especially when paying extra for next day delivery. I've reached out to you regarding this, as we'd love to further assist - Mollie
First time I sent an email birthday…
First time I sent an email birthday card, my friend loved the surprise. It was the first email card she had received. Best of all, on time and cheaper than the post.
19 June 2026
Card arrived intine for father's day
Card arrived Intime for father's day and looks great ..
19 June 2026
Great service as usual
18 June 2026
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