Nice card! Great colors.
Quality: 4
Value for money: 4
Sold by Moonpig.com
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Happy Hanukkah Candle Card
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Was greatly appreciated. Conveyed exactly the right sentiment intended. Arrived on day I requested.
Quality: 5
Value for money: 4
Reply from Moonpig.com
Your positive feedback is greatly appreciated! We're glad to know our service exceeded your expectations. Thanks for your support!
Terrible customer 'service' although I made the card myself online (all they do is print it!) I might as well have delivered it too! I paid EXTRA on postage so that it was tracked and next day delivery. I know it was supposed to be delivered on the Monday but it ended up in Glasgow! The address was in London and I live in London. I tried to contact someone in Moonpig all day Sunday and Monday and Tuesday morning explaining that it was a card for someone to be delivered before they go away. No one got back to me and the AI response was ridiculous. So they resent the card which didn't help as it got there by Thursday so much later than I was guaranteed. I don't expect Moonpig to be responsible for the AWFUL MESS that is the Royal Mail however as the agents they should have at least respnded to me on the Monday and resolved the issue by reissuing another card on the Monday. Instead they offered me £3.99 which was ridiculous because I don't need £3.99 - I needed someone to reply to my email. The following emails I DID then receive did not take any responsibility for their very poor customer service instead kept saying 'we offered you £3.99' as if THAT was the answer for poor customer service. I've used Moonpig for years but now wont use again.
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re sorry our customer service didn’t meet your expectations. Providing great service is really important to us. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Recipient loved the beautiful card, Moonpig never disappoints, thank you!
Quality: 5
Value for money: 5
Our relatives were ever so happy with the card as it showed them we had respected their faith. The whole family were pleased.
Quality: 5
Value for money: 5
.happy with purchase
Quick and easy ordering and fast delivery.
Quality: 5
Value for money: 4
Lovely card.
Quality: 5
Value for money: 5