something nobody talks about with mobile play is what goes down when your phone rings mid-session. got a call thursday, my brother naturally, right in the middle of a spin. picked up, chatted a good t... See more
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First small deposit, played low stakes, even withdrew a bit
Play few slots Saturday evening, relax after crazy week
Hit nice line, cashed out immediately, slept like baby.
Company details
Written by the company
WestAce Casino | 400% up to $22,500 + 400 FS
Contact info
Australia
- moonlitbookgarden.com
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The lobby filter contradicted the front…
The lobby filter contradicted the front screen. After that, round records appeared much later than the balance change. Don't show a game like it is playable if it isn't. I looked again later and the wording was still unchanged.
break reminder appeared exactly at 10…
break reminder appeared exactly at 10 minutes 😅.
after work
after work, and then bonus expiry line: free spins vanished at Sun 11:32 after I opened Wolf Gold. Bonus screen turned a simple account check into another ticket after 8 minutes.
Recently played listed games I had not…
Recently played listed games I had not opened and missed the one I was actually using. Maybe harmless, but it made the account history feel messy from the very first session. Not furious, just tired of chasing the most basic thing.
first casino account and im not sure…
first casino account and im not sure what i expected, but it wasnt this.
the playing side is straightforward and quite enjoyable, no complaints there at all.
everything around it has been a struggle.
the welcome bonus was pulled over a rule nobody had shown me.
the first cashout took nine days and needed a passport, a bill and two emails.
the session reminder i set vanished after an app update.
none of it is dramatic, and all of it added up to me putting far less in than i planned to.
Two agents gave two answers about the…
Two agents gave two answers about the same casino withdrawal not exactly helpful
The awkward part was Cool-off page…
The awkward part was Cool-off page #10232: the cashier still accepted a deposit after 2 minutes after my limit was saved. Support reply hid the next step on ticket #88981.
KYC upload on borrowed laptop
KYC upload on borrowed laptop: cashier spinner ran from my account page until the session expired. Bonus screen contradicted the email right after money moved.
Dead or Alive 2 showed in search but…
Dead or Alive 2 showed in search but would not open after login. What annoyed me was that sound and spin settings reset after every refresh. a ten-minute break became lobby troubleshooting. I noticed it because I checked both desktop and mobile. Still open as I write this
their FAQ says withdrawals take up to…
their FAQ says withdrawals take up to 24 hours. Mine took several hours, and every time I asked a different agent gave a different reason. The page and the reality weren't close.
Profile status Tue 9:50
Profile status Tue 9:50: the payout rules changed at Wed 15:28 between pages. Email update hid the failed payment note while the status still said manual check.
something nobody talks about with…
something nobody talks about with mobile play is what goes down when your phone rings mid-session. got a call thursday, my brother naturally, right in the middle of a spin. picked up, chatted a good ten minutes, returned to find the reels sitting exactly where id left them, autoplay had paused instead of chewing through my remaining spins. that part mattered most to me honestly, ive seen other apps keep spending away in the background while youre not watching.
Case 5447 became a problem when message…
Case 5447 became a problem when message centre marked resolved on ticket #83007 while the spins stayed missing. Profile page stayed stuck before I closed the tab
Checked later
Checked later, Date filter screen: reality check timer reset at Tue 21:56 when I changed slots. Account history disagreed with the profile status after another refresh
Lost the round when the wifi dropped on…
Lost the round when the wifi dropped on the hotel wifi, no refund
Callback request Wed 15:50
Callback request Wed 15:50: the reply with Revolut replied to a password problem I never raised. Transaction log gave the same old status note while profile status said processing.
Case 9891 seemed harmless until chat…
Case 9891 seemed harmless until chat closed at Sat 10:57 while my payout note was half typed. Mobile page contradicted the email on my lunch break.?? Support still gave no clear account update.
My favourites list disappeared after a…
My favourites list disappeared after a forced logout. Not a huge technical drama, but annoying when I had saved five games during the previous session.
self-exclusion info opened a blank…
self-exclusion info opened a blank page. I checked because those tools matter.
The game list looked much bigger before…
The game list looked much bigger before I registered since Friday.
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