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Rated 5 out of 5 stars

I bought several items from the moomin store and they’re all amazing!! They arrived super quick and were packaged really securely in a beautiful moomin box! The glass mug I bought actually arrived wit... See more

Company replied

Rated 5 out of 5 stars

First of all - great range of products, good prices, website is comprehensive (except when someone like me uses it 🙄), great delivery prices and times, amazing packaging (my 28 yr old daughter was... See more

Rated 5 out of 5 stars

I ordered two items, a wallet and a mug. The wallet is perfect. No interior photos on the website so I took a chance anyway. Quality seems good. Print is bold and looks cool. The mug is exce... See more

Rated 5 out of 5 stars

So pleased, bought myself some birthday treats. Cute packaging, prompt delivery and I LOVE the saucepan so much! Definitely planning to return to the Moomin shop for more gifts, possibly even for othe... See more

Company details

  1. Souvenir Store

Written by the company

The official Moomin UK Online Shop. Make your life more Moominous with our huge selection of official Moomin products, shipped directly from our UK warehouse.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The most wholesome package!

Honestly, ordering from Moomin shop never disappoints. The only downside is I can’t afford to purchase everything! Everything I have bought is of excellent quality, useful and most importantly adorable. I also appreciate how lovely everything is packaged. Thank you Moomin shop for going above and beyond and brightening my day!

17 May 2024
Rated 3 out of 5 stars

Bigger brighter clothing required

Why are the websites so different ?
I so miss ordering from Finland.
I get the whole Brexit disaster but surely distribution can be more equalled
I miss the plus sized adult clothing especially. I’m told they don’t sell but the larger sizes always do. Please stock more like the Finland shop

13 May 2024
Unprompted review
Moomin logo

Reply from Moomin

Hi Angela

Thank you for being such a loyal customer.

You must be referring to the clothing by Martinex, as the UK website has at least as many products in general as the Finnish website. We do bring in Martinex clothing to the UK, right now it’s about equal amount of adult dresses and tunics on both, but we need to adapt the assortment to what’s in demand in the UK, based on our experience, and the Finnish website does the same. What we can’t do is to simply stock the same and ignore the different demands in the markets. It’s a matter of constant fine tuning, we are always open for suggestion, if you want to email them through to us.

Kind regards

Magnus

Rated 5 out of 5 stars

Great service

My order was, as ever, delivered swiftly and with great packaging. The Moomin themed box strong and with plenty of bubble wrap and white mini sausages making it all safe.

8 May 2024
Rated 3 out of 5 stars

I am a bit disappointed with the…

I am a bit disappointed with the quality of the product in relation to the price. The cotton is not of the best quality, it is thin and not what I expected.

2 May 2024
Moomin logo

Reply from Moomin

Hi Izabela

We are sorry to hear. Let us know if you want to return the t-shirt for a refund.

Kind regards

Magnus

Rated 1 out of 5 stars

Wasn't delivered to my address

Wasn't delivered to my address, but somehow i'm responsible?

30 April 2024
Moomin logo

Reply from Moomin

Hi Thomas

If a recipient is not at home, Royal Mail may deliver to a neighbour, which is why we suggested that you ask your neighbours before we start a claims process. That is also what Royal Mail asks recipients to do, so we are following their advice. The next step is that they do a GPS tracking on the delivery, but we are still at step one, which is to ask you to check with your neighbours. Hopefully that’s possible?

Kind regards

Magnus

Rated 5 out of 5 stars

Looked at the New Stuff!

Looked at the New Stuff!, and liked some things?
so got some stuff for a Birthday Present!...
Nice Lunch Box with fork & spoon, great for skool Or
for Work Place?.. Straws are Lovely ready for that Cocktail? Playing Cards Are Fun Looking! And the
Small Green Glass Plate is Fantastic! Love It.

2 May 2024
Rated 5 out of 5 stars

Purse

Well made purse; received it within two days or purchasing; I just adore it so cute!

2 May 2024
Rated 5 out of 5 stars

I bought cookie cutters

I bought cookie cutters. The only thing that is annoying about them is the sticker on them. delivery very quickly and efficiently, I am very satisfied

30 April 2024

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