Mooiys Reviews 303

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting their quality and modern appearance. Many also appreciate the efficient delivery service, with items frequently arriving promptly and in good condition. The overall purchasing experience, including the product quality and timely delivery, contributes to a positive sentiment among a significant portion of consumers. However, some people were dissatisfied with aspects of their order and the website experience. There are mentions of products arriving with strong chemical smells, incorrect items, or issues with assembly. A number of customers also reported significant delays in receiving their orders, poor communication regarding these delays, and difficulties with the website's functionality or the accuracy of delivery information.

What people talk about most

Product

People report positive experiences with product quality and functionality. Many customers are satisfied with... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the good quality and sturdy, well-made feel of... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant delays, with some... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the website for... See more

Based on these reviews

Rated 4 out of 5 stars

The items purchased was good. The initial delivery address was goofed up , but later collected from DPD collection point. Smooth and delivered within 2 days

Rated 3 out of 5 stars

Overall satisfied, best to order from them directly. They sell a lot of their products through third party webshops like bol.com and decathlon. This gives some issues with product not being the righ... See more

Rated 3 out of 5 stars

Ordering from Mooiys.com was smooth and the delivery arrived on time. The product itself looked as expected, but unfortunately it had a very strong chemical or synthetic smell—almost overpowering. It... See more

Rated 3 out of 5 stars

Update: Goods finally arrived 19/1. I can understand the bad weather conditions and delay. But not the poor communication, while on the website is stated delivery next day. Ordered on Friday 8th a... See more

Rated 5 out of 5 stars

100% tevreden van mijn aankoop! Zeer goede prijs kwaliteit verhouding van het autozitje, mooi ontwerp en ontzettend snelle levering! 100% satisfied with my purchase! Very good price quality ratio of... See more

Rated 5 out of 5 stars

It has a modern look and high-quality look I really like the padded Seat and height-adjustable Handle. The best part is Maintenance-Free Tires , i dont need to pump air or repair flat tyre. It... See more

Rated 5 out of 5 stars

I placed an order for a tricycle for my child on Sunday. On Tuesday, I received an email informing me that the color I selected was unavailable. They offered me the choice of a different color or a re... See more

Rated 5 out of 5 stars

Online platform is brilliant! We haven’t received our order yet but the 3 in 1 bike we’ve ordered looks unreal - and the price comparison between other brands of worse looking quality is crazy! Excite... See more

Rated 5 out of 5 stars

I had a wonderful experience shopping at mooiys.com. The site is user-friendly, and I was able to easily locate exactly what I needed. The item quality is outstanding, and my package arrived promptly.... See more

Rated 5 out of 5 stars

I had some issues with a dress that I received. But after reaching out to Mooyius, they stepped up and coordinated with me to correct the situation. I can say that they really made an effort to coope... See more

Rated 5 out of 5 stars

The delivery process went smoothly and everything arrived on time. The quality of the Qplay Cutey is very good. It feels sturdy, well-made, and exactly as expected. Very happy with the purchase from M... See more

Rated 5 out of 5 stars

Excellent service 100 %....We ordered a 14 inch bike...Very good communication by email..Only one day to deliver. Very nice package, easy to set up. Easy manual..

Rated 5 out of 5 stars

The baby stroller Mooiysis very efficient and durable. The price/quality ratio is very nice. This is the best stroller for such a small price. It is very easy to assemble, the large wheels at the back... See more

Rated 1 out of 5 stars

Updated 16/1/2026 Very difficult to get your order delivered. The phone number is fake (Does not exist), and the positive reviews are suspected to be bogus. My "next day" delivery finally showed up o... See more

Rated 5 out of 5 stars

Mooiys is exemplary. Goods arrive from overseas at lightning quick speed. Excellent range of goods and great value for money. Perfect.

Rated 2 out of 5 stars

10 dass ago I ordered a Buggy, 5 days ago I got the message, that it ist ready for being sent by dpd. Nothing happened since that time, except for a friendly reply to remain patient. I do not know if... See more

Rated 1 out of 5 stars

We are still waiting for our son’s bike to arrive for his birthday. We ordered it over a week ago, and it’s still not arrived therefore he will not be receiving it on his birthday. We are so disappoin... See more

Rated 1 out of 5 stars

Ordered 3 weeks before Christmas and after numerous emails asking when I will receive my order, Christmas Eve came and I still haven’t had a response. I even messaged on instagram with no response. Th... See more

Rated 1 out of 5 stars

So far this has been terrible. I ordered a buggy for a holiday over 2 weeks ago and i still have no item. I have had updates to track parcel without any available information. I spoke to a DPD driver... See more

Rated 5 out of 5 stars

Great Duo Buggy – Very Happy with It! I recently bought this duo buggy and I’m really pleased with it. It’s easy to fold, light to push, and fits through standard doors, which is super convenient. My... See more

Rated 5 out of 5 stars

I already had the baby bike and have always loved it. My son loves it too — it’s light, safe, and made of durable material. When I was searching for a balance bike, I was happy to find one from the... See more

Rated 5 out of 5 stars

Quality , colour and 3 in 1 usability of the cycle is really worthy buying. This is perfect for 1 year above children’s.

Rated 5 out of 5 stars

We’re so happy with this bike. The quality is excellent, it’s sturdy and well-made. The colours are beautiful, perfect for little kids. Our 2-year-old loves it so much!

Rated 1 out of 5 stars

First we received a tricycle in a broken box with ONLY TWO wheels! The second time we ordered the same tricycle again and even had to pay more for it, it never came! The promised delivery within 24... See more

Rated 5 out of 5 stars

All good, bought the child jogger - so far definitely worth it, time will tell about its durability.

Rated 1 out of 5 stars

Order delay for a week now. Trying to contact them but the form online isn’t receiving my message. Good thing I saw their email and sent them a message. Wednesday evening we ordered and in the site th... See more

Rated 5 out of 5 stars

The delivery was so fast and to not talk about the product. It was incredible, my little one loved it and it’s such a great piece and helps me during the day and i can have my baby always with me.

Rated 5 out of 5 stars

This stroller is very comfortable and easy to use. It’s lightweight, folds quickly, and feels sturdy. Perfect for everyday walks and traveling.

Rated 4 out of 5 stars

The delivery was on time, the threewheeler easy to assemble and my granddaughter loved it! What more is there to say if a small gift like this can make a little child very happy 😉

Rated 1 out of 5 stars

Still not received my Pram I ordered. Delivery states 2-3 days but it’s been a week now and still not even had an email to say it’s even been dispatched. I understand it may be holiday time but if th... See more

Rated 5 out of 5 stars

Good product with great variety. Quality is good. Took a bit longer to send and took almost a week to arrive, luckily still on time for the birthday. When we write a review, they say that we w... See more

Rated 1 out of 5 stars

Hello I oder Mooiys Cruze Jogger Hardloop kinderwagen - Zwart 12 jan 2026 Today 20 jan 2026 Still i dont get my oder And your company policy oder befor 17:00 delivery tomorr

Rated 1 out of 5 stars

I have ordered the product on 9th January 2026 and received confirmation on the order, but no update on the product delivery or information regarding the delivery for the past many days. Tried calling... See more

Rated 1 out of 5 stars

The worst service I have receive for any online purchase and very disappointing. I made a purchase for what looked like a great buggy but the order never arrived as the couriers sent it to a wro... See more

Rated 1 out of 5 stars

No tracking. No information. Not delivered since ten days. Withing Germany. Bad experience. Still waiting for the product to be delivered. Its a Baby bouncer.

Rated 5 out of 5 stars

Great service- quick and easy to order and a speedy delivery. I received the goods within 2 days of ordering.

Rated 5 out of 5 stars

First of all I want to say how happy I am with my purchase its really easy to drive really easy with my baby and todler And i comandet the day and the next day it was deliverd,!!!!!

Rated 5 out of 5 stars

Received my order very quickly. It's easy to assemble. It's sturdy and doesn't tip over. I highly recommend the company and the bike.

Rated 5 out of 5 stars

A lot of payment option Very short time for sending the package A lot of products Good comunication

Rated 5 out of 5 stars

I got a Qplay Miniby Kids bike 14 inch - 3 in 1 - balance bike - Cream. My daughter loves it. I assembled it and it looks like made of high quality. The only issue is the weight. I believe for the... See more

Rated 5 out of 5 stars

Extremely easy to set up right out of the box. The bike has a fantastic style and looks great. Everyone at home loves it! Highly recommend.

Rated 1 out of 5 stars

I placed an order 6 days ago and still no parcel or any information, I sent 2 emails and no response,I do not recommend it, stay away from this shop!!

Rated 5 out of 5 stars

A first time purchase in this store had been very nice. The webshop is easy to manage and the track and trace had a good follow up. I also had a good follow up on my order.

Rated 5 out of 5 stars

I was so easy to order online. I was ordering from USA for our grandson in UK. The website was nice and product was shipped in one day.

Rated 1 out of 5 stars

The company promises delivery within 2 working days to the UK, but in reality this not a promise but a straight lie. Calling it an estimation is inappropriate either as a week has past yet still n... See more

Rated 5 out of 5 stars

The order I made was great. Within two days the little bike was at the adress. All complete and it looks very well, just as the photos.

Rated 5 out of 5 stars

Hey I like a lot the kinderwagen that I bought from you is very nice and light for the plane I love it !!! And fast delivery


Company details

Written by the company

Een beleving met een glimlach Altijd iets Mooiys voor jou en jouw kids.


Contact info

3.7

Average

TrustScore 3.5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have not yet received my bike

I have not yet received my bike, and I also have not received any update indicating that my order is being processed. This is particularly disappointing given the fast-shipping promise advertised on their website.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

great!

After ordering, it was shipped quickly and delivered within 2 days. The product is good, complete, and appears to be completely new.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional-No clear answers

I ordered a trolley. We send it back in the " 30days" try. They refused to refund ok... but they also keep the trolley for 3 weeks! So for now, i lost my money and my trolley!

7 April 2026
Unprompted review
Rated 1 out of 5 stars

We are STILL waiting for our son’s bike…

We are still waiting for our son’s bike to arrive for his birthday. We ordered it over a week ago, and it’s still not arrived therefore he will not be receiving it on his birthday. We are so disappointed. We have received very little and unhelpful communication.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Overall good

The delivery was delayed so that was inconvenient. Very pleased with the product (kids bike) I ordered however. Good quality and good price

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with inadequate customer service

The company promises delivery within 2 working days to the UK, but in reality this not a promise but a straight lie. Calling it an estimation is inappropriate either as a week has past yet still nothing done. I had to email for a status update to which I was told the blame lay with DPD and they would endeavour to ship out the same week, however this never happened and when I sent a second email to say if the order wasn't shipped by the next week then I will simply cancel the order.

Lo and behold, no shipping update, no email to apologise for any delay, but a simple automated email to say that my order was cancelled. Not sure what customer service training they have at this company but it sure needs refreshing.

Very disappointed - I used to hold Dutch companies with high regard but it seems my trust and expectations were misplaced. I will not consider this company again, regardless of the deals they may have on (which was why I decided to buy from them in this instance) - I would rather pay a little extra for at least some base level of customer service. This is why Amazon are cannibalising smaller companies - it seems inappropriate to complain about Amazon wiping SMEs out when you can't provide even simple customer service, no?

3 March 2026
Unprompted review
Rated 1 out of 5 stars

no goods received

no goods received. ordered on the 15th Jan its now the 23rd Feb and I cant even get an estimated delivery date and cannot get a refund.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Good quality & fast delivery

The delivery process went smoothly and everything arrived on time. The quality of the Qplay Cutey is very good. It feels sturdy, well-made, and exactly as expected. Very happy with the purchase from Mooiys.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

100% tevreden van mijn aankoop

100% tevreden van mijn aankoop! Zeer goede prijs kwaliteit verhouding van het autozitje, mooi ontwerp en ontzettend snelle levering!
100% satisfied with my purchase! Very good price quality ratio of the car seat, beautiful design and incredibly fast delivery!

3 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look