While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Claims parcel delivered, it has not. The website just flashs when you try and contact them. Saw them on dragons den, thought it was a real, company niw having second thoughts

Rated 1 out of 5 stars

Don’t bother with these. Ordered 3 bears got 1. Had a packing note saying 1 bear on back order and 1 on pre order. This was 3 weeks ago. They don’t reply to emails, messages there is a mobile... See more

Rated 5 out of 5 stars

I ordered a bear a few weeks ago and was sent a dispatch email. This still hast arrived and tracking is showing the courier has not yet received. I have tried emailing mood bears and it's taking a... See more

Rated 5 out of 5 stars

Purchased the Mini Bear Mother’s Day Mood Teddy box to be delivered to mum who lives further south. The communication, delivery time and actual product were amazing! Will definitely purchase another T... See more

Company details

  1. Online Marketplace

Written by the company

Personalized teddy bear gifts, guaranteed to make that special someone laugh.


Contact info

3.2

Average

TrustScore 3 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Claims parcel delivered

Claims parcel delivered, it has not. The website just flashs when you try and contact them.

Saw them on dragons den, thought it was a real, company niw having second thoughts

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service, don’t have the stock advertised on the website. Completely incommunicado. Scam

Don’t bother with these.

Ordered 3 bears got 1. Had a packing note saying 1 bear on back order and 1 on pre order. This was 3 weeks ago.

They don’t reply to emails, messages there is a mobile number given, however the person who answer it claims to be the babysitter / dogwalker.

Was supposed to be a nice present for the whole family and just hasn’t worked. Hugely disappointed

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Poor customer service

I ordered a bear a few weeks ago and was sent a dispatch email. This still hast arrived and tracking is showing the courier has not yet received.
I have tried emailing mood bears and it's taking a long time to get any response - however they were apologetic and ensured my order was sent out ASAP.
I'm really disappointed, i work in mental health, SEN and safeguarding, am a fan of Dragons Den and love this product. The bear is so soft and well made - he is perfect for snuggling!

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Happy

First time using this company and extremely impressed with how fast the communication and posting were. It was that good that my boyfriend which it was intended for was really happy with the surprise after a long week of work.

8 May 2021
Rated 5 out of 5 stars

Sent a bear off to my mate

Sent a bear off to my mate. She loved it! Really great website service and gift quality. The messages in the box were craaack up 😂

23 April 2021
Unprompted review
Rated 4 out of 5 stars

Great gift box

Great gift box, 100% recommend. However maybe just tighten the lid on the lollie jar as when mine arrived all the Jaffa’s were everywhere and it looked like the lid wasn’t screwed on properly.

20 April 2021
Rated 5 out of 5 stars

Good product

Very happy with my mood teddy box. Shipping was very fast and quality of teddy was great. 10/10

29 March 2021
Rated 5 out of 5 stars

Beautiful Blue Bear

We purchased the blue bear and today my 90 year old mother in law opened her gift filled with chocolates, badge and the beautiful teddy.
It is her favourite colour and as she is in dementia care, loved the present.
Thank you so much for The Mood Teddy!

8 March 2021
Rated 5 out of 5 stars

Great gift option

Love it! Bought 3 already as gifts. Easy and inexpensive! Fast delivery. Only change I would recommend is different soft toy options and adding names to all badges.

24 February 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look