Mood Health Reviews 

259
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the helpfulness, kindness, and professionalism of their therapists. People appreciate feeling heard and understood, finding sessions informative and effective for personal growth. However, some people were dissatisfied with service availability and customer support. Many reported difficulties finding therapists or experienced unexpected cancellations without proper notification. Concerns also arose regarding the platform's user experience, including technical glitches and confusing billing processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their therapists for being... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with their therapists and... See more

Customer service

Consumers find customer service to be a source of frustration, with many reporting a lack of communication... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting significant frustration.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 3 out of 5 stars

I love my therapist. She is great and very helpful. However, I’m not a fan of having to pay a copay AND a monthly fee.

Company replied

Rated 5 out of 5 stars

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness. My meetings w... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.5

Average

TrustScore 3.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(259)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was easier than I thought

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness.
My meetings with my therapist have been informative. Helping me to work on challenging me to not cling to the status quo.
I believe that everyone should try therapy in their life. It’s a good experience. Know thyself.

30 June 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are happy to hear that your experience with your therapist has been amazing. We love that we've been able to provide support and thank you for trusting us along the way!

Rated 5 out of 5 stars

It has been an easy and great journey…

It has been an easy and great journey in general from Administration and working with my therapist.

29 August 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are happy to hear that your journey has been effortless, and we appreciate you allowing us to be a part of it!

Rated 4 out of 5 stars

Sometimes I feel rushed and not really…

Sometimes I feel rushed and not really completely heard because of the clock checking I do not recall the actual date/s

1 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that you feel rushed at times. We want to ensure that you receive the support and care you deserve and would love to help make your experience better. Please reach out to us at hello@moodhealth.com so we can ensure you are receiving the best care possible.

Rated 4 out of 5 stars

Customized and open sessions

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last session, whatever is needed.

28 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We absolutely love hearing that you're enjoying your sessions with your therapist. Thank you for sharing your experience!

Rated 4 out of 5 stars

Very good

Great fast service and very good for my family a great no problema at all thanks

22 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

Thank you for sharing - we love to hear that your experience was great!

Rated 1 out of 5 stars

Decided that I wanted an in-person…

Decided that I wanted an in-person counseling.

15 April 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We understand telehealth may not be best for everyone, and appreciate you sharing your feedback. We wish you the best as you explore in-person care and applaud you for doing what is right for you.

Rated 1 out of 5 stars

I’d give it 0 if I could

I’d give it 0 if I could. So much work on the clients part. Nothing from Mood. They make it impossible to find a therapist and will charge an ungodly fee for a 10 minute “consultation”. Total scam.

10 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that this was your experience. We'd love to work with you to make things right and help you find the care you deserve. Please email our team at hello@moodhealth.com if you're open to trying again.

Rated 1 out of 5 stars

Horrible experience

Horrible experience, was referred by my doctor because I was diagnosed with postpartum depression, when I booked my session with April I was really looking forward to it but when I was on the call I was just waiting for the moment to end that call. It was the worst experience ever she made me feel horrible about the way I felt. She treated me as if I was stupid and as if having depression is the best thing.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with April…

I had a very bad experience with April Garcia she was rude, not a nice person at all and it made me feel like I was doing something wrong going in to therapy. She cut me off multiple times and that was rude and seems that did not care about my situation. Keep saying that she on time limit. She is horrible I will not use her at all I contact mood ask for some one else.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

There never any appointments available

There never any appointments available. I attempted to schedule an anppointment after seeing a doctor for a therapist and it was 4-6 months out. Ridiculous. I asked for someone to reach out to me and I still haven’t heard anything.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

You dropped the ball with finding suitable therapist

You dropped the ball. I went through the assessment with the nurse and when I got the list of available therapists there were only two available. Neither fit my needs. I called the office several times and finally got a list of all the therapists and found a few that would be a fit but they weren't available. There was no waiting list or way to book with them. The person I was talking to said she check in a week if my top preference was available. She wasn't. Then I never heard anything more and gave up. I

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Mood’s service since February.

I have been using Mood’s service since February. The therapists that I have been speaking with are very professional and helpful. They are all there to help you cope with your mental and physical symptoms. I have never used therapist before, but its been a a helpful journey. Knowing that someone listens without being judged is a way to recovery.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience here at mood has been…

My experience here at mood has been very eye-opening with a new understanding of my behavior and thought process. I find John and Diego very easy to talk to and very easy to be vulnerable. I am all about taking accountability and learning from my mistakes. I find things in my day-to-day life a lot more easier to navigate. I appreciate my support system here at Mood. Keep up the great job folks John and Diego are doing a great job.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good mental health.

My experience with Val was great it only took five or six sessions before I was feeling so much better that I didn't need to talk to her but maybe once a month. And after that session I was no longer in need of her service. But I would recommend Val to anyone.

13 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look