Moodbank Reviews 3

Scam. do not use. Get sent rubbish and no response to get resolution

DO NOT BUY FROM THIS WEBSITE.
It is a scam, just as the previous reviewer has stated.
I ordered cuban heeled shoes and was sent what can only be described as plastic and synthetic b*llocks in the wrong size.
I have been sent the exact same emails from the "seller" (there are some other names I'd rather use) and those emails are verbatim.
VERBATIM.
Please do not make the same mistake I have because you will be duped.
I would say that this "seller" can go to hell, but I frankly would rather not see them there.
Again, DO NOT BUY FROM THIS WEBSITE! IT'S A SCAM THAT YOU WILL LIVE TO REGRET!

I ordered some Irregular Choice Boots, they sent me some knock off Yeezys. I offered to return them if they paid for return shipping and requested a full refund. I have had many, many one line emails from them - saying to keep the shoes and sell them on, but no refund. Simply saying they can't refund me. The latest offered me €15 and to keep the shoes. I live in NZ, that leaves me $70 out of pocket with s pair of bright pink knock off Yeezys. Now they are just saying they can't refund me, with no explanation - DO NOT TRUST THIS WEBSITE.

Here is our email correspondence history - superb customer service Im sure you will agree!

I understand,but we can't refund you full money.

2017-09-12 15:56 GMT+08:00 Emily
How about you refund me the full $98.18 I paid in good faith for my order. I didn't pack up and post the wrong item - not my fault!

I don't want what I received, they are no use to me at all. I don't want to have to try and sell on knock off Yeezys. And I live in New Zealand, €15 equates to NZ $26.56, that's an extra $70 I paid for something I don't want. Ridiculous!

Refund me the total for my order, plus shipping immediately. That's NZ $98.18. Or €59.97 if you want to talk in Euros. Perhaps UK £54.39 or US $71.79. All the same, refund me now please.

On 12/09/2017, at 7:15 PM, White wendy - Moodbank.co.nz customer service

How about we refund you 15 EUR and you keep the parcel?

2017-09-11 18:16 GMT+08:00 Emily
So where is my refund?

On 4/09/2017, at 3:21 PM, White wendy

Dear Friend ，
Thank you for your feedback.
Sorry for our fault.
For avoiding the high shipping cost, we suggest you keep it or try to resell to someone else. At the same time,we can give you a partial refund.
Any question please contact us freely.
Best wishes

2017-09-02 4:46 GMT+08:00 Emily
Hello

So it's been a week now, have you checked the warehouse yet? Any answer to my problem of the missing irregular choice boots, and the pink "yeezys" I received in their place. I don't want "yeezys". I certainly do t want to pay $100 for "yeezys".

Please either locate my boots and post them out asap, or refund me the cost of my order plus shipping. I will return the "yeezys" if you pay for postage and give me a return address.

I trust this problem will be resolved immediately.

I moved house yesterday so if by some miracle you find the boots I ordered and want to send them out let me know and I will give you my new address.

Emily

On 26/08/2017, at 3:00 PM, White wendy wrote:

Dear customer,
Thank you for your Email.

We will check with warehouse,and give you an answer later.

Best regards
customer service..

2017-08-24 11:27 GMT+08:00 Emily
Hello

For a pair of black irregular choice boots.

"My"order arrived today, this is what I received, in a very broken and squashed box

This is a problem, I am a really cool and hip 41 year old but I think baby pink "yeezy's" are pushing it just a bit. My kids were horrified thinking I had genuinely ordered them and refused to be seen with me in them. Please resolve this problem asap, and find me my Irregular Choice Miaow boots!!
I'm sure there is a very disappointed 14 year old girl somewhere that received them by mistake.

Emily