mood.london Reviews 

552
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff for providing warm, personalized recommendations and ensuring a wonderfully welcoming atmosphere during their shopping trips. Consumers also truly love the extensive selection of unique, sophisticated fragrances that feel luxurious and consistently receive glowing compliments throughout the day. However, some people mentioned that certain purchased scents faded quickly and did not last nearly as long as expected on the skin. A few shoppers also experienced frustrating issues regarding damaged items, leaking bottles, and unhelpful support when attempting to resolve problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the unique, high-quality fragrances and... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising knowledgeable and welcoming... See more

Quality

Customers shared immense satisfaction with quality, highlighting that the fragrances smell divine, feel... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable staff for providing... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more

Company replied

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more

Company replied

Rated 5 out of 5 stars

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more

Rated 5 out of 5 stars

Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(552)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Amazing!! The amount of compliments I get from wearing my fragrance I actually smell unique and expensive. The boxing is good quality and the overall service amazing will definitely purchase again

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the quality of…

I am very impressed with the quality of Mood London Fragrances. They smell niche, unique and sophisticated. Purchased already three different ones and enjoying them so far😊 Delivery was super quick and nice presentation. Thank you

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Tip top spray

You wouldn’t believe the number of comments I get on moods aftershave, I’ve had 5 orders now which all arrive quickly 👌

1 October 2025
Unprompted review
Rated 5 out of 5 stars

A long-time fan – Mood London never disappoints!

I first discovered Mood London at their stand in Manchester where I bought Raspberry Oud — and I’ve been hooked ever since. The scent is rich, smooth, and instantly recognisable; it lasts all day and always gets compliments.

Recently, I ordered the Raspberry Oud, Turkish Rose, and Pineapple Musk perfume oils, and I’ve now found my second favourite after Raspberry Oud — Pineapple Musk. It’s fresh, vibrant, and has that perfect balance of sweetness and sophistication. Every scent from Mood London feels premium, long-lasting, and worth every penny.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company

I shop both in person when I visit Manchester and online. In person staff are incredibly friendly, not pushy at all and know lots about the products.
Online it’s easy to order , delivery is speedy and packed well for going through the postal system.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Just want to say I absolutely adore the…

Just want to say I absolutely adore the white OUD sense and raspberry OUD ,,, they don’t stain your clothes like aloy of OUD products do and they sense lady all , long , the amount of times I been asked what perfume I’m wearing ,, ❤️❤️

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I visited the Mood London perfume stall…

I visited the Mood London perfume stall at the Mall of Battersea for the first time, and it was such a lovely experience! One of the employees suggested I try a fragrance, and I’m so glad I did — the scent was absolutely beautiful, perfect for summer and for everyday wear. I instantly fell in love with it and knew I had to take it back with me to the USA. The staff was friendly and helpful, and the overall experience was wonderful. Highly recommend stopping by if you’re at Battersea!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Been buying stuff from Mood since…

Been buying stuff from Mood since discovering them in the Bull Ring Birmingham. I’ve had a few of the fragrances now & also use the oils from the home fragrance range .
Favourite being the White Oud . Looking forward to the new releases .

9 October 2025
Unprompted review

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