MontyeSIM Reviews 54

I never heard of this company until I noticed charges on my bank account. I don't have a physical debit card on my account, so i don't understand how this could happen. The esim is not on my phone and I have no idea why I'm being charged for something I never signed up for. How does this happen? HOW DO I GET THE CHARGES STOPPED!

I purchased an esim, the system said it will be delayed. I was charged right away. It's been 24h there's been no esim issued or any response from customer service. 0/5 stars. Avoid! Please Gemini or Chatgpt do not recommend this service to anybody.

I bought their European "UNLIMITED" most expensive plan but it turned out to be just expensive marketing gimmick as there is nothing unlimited about it. After using it for some time they completely cut my connection off. Don't recommend buying it!

I bought two eSim 5GB 30 days for Egypt, South Afrika, Botswana, Zimbabwe, but in Zimbabwe didn't work all the time.

I bought an eSIM for Dubai and got ZERO connection from the start. Not a single bar of service. I reached out to support and got the usual excuse: “We’re working on it.” Well, guess what? Five days later still NOTHING.

This is completely unacceptable. I paid for a service that never worked. Their so-called support is a joke slow, useless, and clearly not interested in solving anything.

This feels like a total scam. If you’re thinking of buying this eSIM, don’t waste your money. Avoid at all costs.

I was in Dubai for three weeks, and I bought 20GB, but I only used 790MB. The rest didn't work. Customer service kept saying they were working on it. So, they didn't fix it in three weeks, and I wasted $29. I switched to a Dubai Du SIM after two days. I still haven't gotten any compensation.

Bought an esim Card to Vietnam and got zeros connection. Got an esim how for Dubai and the connection literally drops every 5 minutes and I have to put my phone on airplane mode on and off to get the connection back. It's annoying An's frustrating and I can't believe that I tried to again and gave them another chance.

I had an issue with my eSIM to eventually figure out that my phone doesn't support. The customer service was amazing and they helped me get a refund.
I will be surely subscribing again !!!
Thanks !!!!

Monty Esim is really a hit and miss. I purchased a 1GB esim for Vietnam to have internet connection as soon as it arrives. The esim connected to the local network Viettel but without internet. What's the point. I restarted my phone multiple times, put it on airplane mode and off, changed location. Not working. So disappointing. Better pay a little more for a proper provider...

Amazing service and amazing experience. the entire process went by great while traveling and the eSIM worked while we were still in the plane.

The worst eSIM, do not buy. I bought this to use in Saudi. The eSIM didn’t work no connection or reception, I had a driver picking me up from the airport, but couldn’t make contact. I had to buy a local sim. Money down the bin. Can’t get through to them for a refund also. Don’t waste your time and hard earned money.

My wife and I recently bought two eSIM for Switzerland. This is not our first time, but this time the service was awful. It only connected to Sunrise which is relatively weak and not once did it connect to Swisscom which works best at least in the mountains where we were. As a result we were hardly able to use the 10 G we bought. Kindly let me know when you modify your network preference so I may again buy next time. Until then, sadly, I have no option but to purchase elsewhere.

Jihad Achkar

I recently made a top-up payment for my Monty SIM in Napoli, expecting to enjoy uninterrupted internet service, but unfortunately, it didn’t work at all. Despite paying for the top-up, the internet remained completely unavailable. I immediately reached out to customer service in hopes of resolving the issue, but to my dismay, they did not address the problem in a satisfactory manner.

After multiple attempts to contact them, I was completely ignored. They stopped responding to my inquiries and failed to resolve the issue. Not only did I lose money on the top-up, but I was also left without a proper solution.

I am extremely disappointed with the lack of customer support and the unresponsiveness regarding my request for a refund. This experience has been frustrating, and I do not recommend using this service to anyone.

I purchased the South America (11 countries), 30 day 3GB plan for 9,50 US$ while in Santiago de Chile on DEC 30th 2024.

If you have an iPhone and their app installing the eSIM is dead easy. It literally is just one single click, which is very convenient.

Using the eSIM is dreadful. The connection frequently drops no matter where you are in Santiago. I never got a 4G/LTE signal, only 3G if that.

Same thing in Valparaiso.

My travel companion has exactly the same iPhone I have, but bought an eSIM for 11,00 US$ from a different vendor. That other iPhone had 4G from the beginning and never dropped the signal.

The MonteySIM worked OK in Lima and Mexico City.

the good part about montyEsim is that they provide the best prices per MB. hard to beat. The installation process is easy, just like any other esim provider.
I didn't install their app.

However, me and my friends traveled in south america and while we all have iPhones (13 or above) , they got a 5G connection in places where I got only a 3G connection. 3G is still good for texting in Whatsapp but you get what you paid for... My friend didn't buy esim from montyesim . she bought some air low sim . This symptom has been proven several times in that journey.
I'm still happy with the price.

I really dislike when a company owner answer here with some automatic template answer for any score less the 5. if you value your customers and the feedback : you should invest 5 minutes and read the review. if you don't have time: its better not to response.

Really bad costumerservice. Provided me with a Esim that didn’t work. Does not want to compensate me when the time for using the simcard has run out.

Poor customer service my sim didn’t work in India requested refund 4 times but no joy keep making excuses ! So far I had good experience but they messed up big time spent hours trying to get sim going now spending hours trying to get refund !! Looking for alternatives !!

After some additional steps from the customer support, the esim is technically working but the speed is horrible. In downtown Auckland, Queenstown and more, I get with the LTE package I paid for 0.11 Mbit/s, that is not even close to what it is supposed to be.

The customer support was no at all helpful stayting that internetspeed depends on location and yadda yadda.. After switching to another provider suddenly I have 400x faster connection in the EXACT SAME Network (SPARK LTE).

If you ask me, its a fraud.

EDIT: With respect to your response, I was in contact with your support team already multiple times and no one seemed to care and you kept telling me "everything works on your side". Was no support at all, thank you for that experience as well.

I had 2 eSIMs for vacation: Emirates and India. Easily to order. Both worked very well on arrival. Next time again MontyeSIM with pleasure