Everyone I spoke with was so helpful. Just the last conversation with the Dr. He didn't give me a choice as all he said was the drops would be best, as taken sublingually they would have a quicker ef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pharmacy is a bit slow at processing prescriptions when they’re sent over by your pharmacy, which is the only downside I’ve noted so far - but it’s a big one, so has taken off a star, as it causes... See more
Company replied
Thank you for doing what you said you would do this is very refreshing in my 20yr experiences regarding the health sector. When you are made aware of date and times takes away the anxiety of the unkno... See more
Company replied
well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you. emails with updates and progress all re... See more
Company replied
Company details
Written by the company
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Contact info
United Kingdom
- montu.uk
4.2
Great
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update about med delivery sent special…
Update about med delivery sent special delivery and received today 1 day late so had update that I've been sorted so giving them 5 star for getting me my meds on a Sunday.
19 July 2026
Unprompted review
Reply from Montu UK Pharmacy
Hi Atif, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Fast delivery and discreet packaging…
Fast delivery and discreet packaging very reliable
29 June 2026
Reply from Montu UK Pharmacy
Hi Leigh, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Helpful and polite staff quick and easy…
Helpful and polite staff quick and easy to order fast delivery excellent service
30 June 2026
Reply from Montu UK Pharmacy
Hi Jon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Would give zero stars if I could they…
Would give zero stars if I could they are very slow takes weeks to for them to answer any queries then they don't give you a straight answer just fob you off to kick the can down the road.
Use anybody else but this company
10 July 2026
Unprompted review
Reply from Montu UK Pharmacy
Hello Simon, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Reply from Montu UK Pharmacy
Hi Michael, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
It was simple and straightforward
30 June 2026
Reply from Montu UK Pharmacy
Hi Sasha, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Was absolutely brilliant in the…
Absolutely amazing company to begin with , then had an iffy period of a month or two with a lack of tangible support . They have now returned to their previously amazing helpful selves . Thanks:)
10 July 2026
Unprompted review
Reply from Montu UK Pharmacy
Hello Kieran, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Everything as the described and on…
Everything as the described and on time, service is excellent
30 June 2026
Reply from Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Good quality and customer service very…
Good quality and customer service very helpful nd friendly, but they use Royal Mail which can be an big headache
30 June 2026
Reply from Montu UK Pharmacy
Hi Giuseppe, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Montu UK Pharmacy
Hello Claire, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Montu UK Pharmacy
Hi Henry, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you
Reply from Montu UK Pharmacy
Hi Julie, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Great and quick experience- next day…
Great and quick experience- next day deliver
Would recommend
30 June 2026
Reply from Montu UK Pharmacy
Hello Oskar, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Fast processing fast delivery
30 June 2026
Reply from Montu UK Pharmacy
Hi Ashley, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Communication excellent incl updates on…
Communication excellent incl updates on delays my first order arrived in the windows indicated perfectly and quality much appreciated
30 June 2026
Reply from Montu UK Pharmacy
Hi Ray, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Montu UK Pharmacy
Hi Daniel, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Montu UK Pharmacy
Hi Colin, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Fast and reliable
29 June 2026
Reply from Montu UK Pharmacy
Hi James, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Reply from Montu UK Pharmacy
Hi Jacquie, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Montu UK Pharmacy
Hi Donna, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
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