Poor customer service, long delays and disappointing product quality
Very disappointing experience. I purchased two wardrobes and paid for the company’s installation service. One panel arrived damaged and needed replacing, and the mirrored sliding door had marks on it. It took months of chasing the store by email, phone and in person to get these issues addressed.
Customer service was extremely frustrating. My emails went unanswered, and even visiting the store was difficult, as only the salesperson handling my case seemed able to help. Leaving messages did not work either. Customers should not have to chase a company for months to resolve problems.
When the replacement panel was finally installed, it was a different colour from the rest of the wardrobe. The original panel’s front edge had also started coming apart, raising concerns about the quality and durability of the materials. Now, I am left wondering how long it will take to resolve the colour mismatch as well.
For the price paid, I expected much better. I would think twice before buying from this store again.