I ordered a watch on December 12, 2025, which, according to the website, was supposed to be delivered before Christmas. I received it on December 29. Too late. Furthermore, the packaging is minim... See more
Company replied
Montelac
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See what reviewers are saying
Had an email from an unknown and unlikely named company re a delivery which in fact turned out to be from you! Perhaps it would be a good idea to name the carrier or for the carrier to name your comp... See more
Company replied
First i think 20 days is a long time to be delivered . Then i have a problem with the size of shoes : on the bag it's written 42 ( the size i want ) but the shoes are really too much short . My feet's... See more
Company replied
I was looking for outdoor clothes, especially because we currently live in northern France where climatic conditions are unstable, but also because we love vanlifing. I feel interested in your site. I... See more
Company replied
First time I ordered something
First time I ordered something. Good product. Good price. A bit long to receive.
1 February 2026
Unprompted review
great to be seen in the dark
great to be seen in the dark and protected from weather at the same time
30 January 2026
Unprompted review
Very good contact with thé…
Very good contact with thé customer-service
30 January 2026
Unprompted review
Reply from Montelac
Hi,
Thank you! Our team is happy to hear you had a positive experience with our customer service.
Kind regards,
Team Active Peaks.
Watch for a 10 year old
Intuitive, user friendly watch for a kid. So far so good with the product.
26 January 2026
Unprompted review
Reply from Montelac
Hi Marina,
Thanks for the review! We’re thrilled the watch is easy to use and enjoyable—nothing better than happy kids and happy parents.
Best regards,
Team Montelac.
Reply from Montelac
Hi Lea,
Thanks for letting us know! We aim to be quick on the replies so you don’t have to wait around wondering.
Cheers,
Team Montelac.
Furniture is great and I enjoy it
Furniture is great and I enjoy it. I just want to make people aware that it takes times to be delivered at home so don't buy it to late.
25 January 2026
Unprompted review
Reply from Montelac
Hi Enna,
Thanks for the kind words! We’re glad the product is a hit, and your note about delivery is super helpful for anyone planning ahead.
Sincerely,
Team Montelac.
Great product and good communication.
14 January 2026
Unprompted review
Reply from Montelac
Hi Farah,
We love hearing this! Happy customers and smooth communication are exactly what we aim for.
Sincerely,
Team Montelac
Disappointed
I ordered a watch on December 12, 2025, which, according to the website, was supposed to be delivered before Christmas. I received it on December 29. Too late.
Furthermore, the packaging is minimal: a simple plastic bag, with a torn piece of adhesive label; no protection or cardboard box. A bit flimsy, especially for a gift.
The watch also seems quite fragile and is of very poor quality. I doubt its durability.
29 December 2025
Unprompted review
Reply from Montelac
Hi Pirre,
We appreciate your honesty. Sorry the watch and packaging didn’t meet expectations and arrived late. We’re working to improve both delivery and product quality so this doesn’t happen again.
Best regards,
Team Montelac.
Delivery and shoes
First i think 20 days is a long time to be delivered . Then i have a problem with the size of shoes : on the bag it's written 42 ( the size i want ) but the shoes are really too much short . My feet'size is 27 centimeters long , unfortunately the shoes ( inside ) are shorter ! Please can you help me !?
29 December 2025
Unprompted review
Reply from Montelac
Hi Jacques,
We apologize for the long delivery and sizing problem. Please email us at contact@montelac.fr
with your order details so we can help resolve this as soon as possible.
Kind regards,
Team Montelac.
Everything was clear
Everything was clear
The website is done for a good user expérience
The order was exactly what I did see on the website
27 December 2025
Unprompted review
Reply from Montelac
Hi Axel,
We’re happy to hear everything was clear and that the website made shopping a breeze. Looks like your order matched perfectly!
Cheers!
Team Montelac.
Reply from Montelac
Hi Matthieu,
Thanks for sharing! We’re happy everything went smoothly and that it was an easy experience for you.
Kind regard,
Team Montelac.
Catalogue of high-end products
I purchased (as a gift) a "Lightweight Hiking Belt with Removable Water Bottle Holder." The gift was appreciated for its functionality and durability.
I contacted Customer Service on December 23rd to inquire about the package's location. My request was handled promptly and very courteously.
3 December 2025
Unprompted review
Reply from Montelac
Hi Bruno,
We’re glad to hear the gift was enjoyed and that our team provided prompt, courteous assistance. We appreciate your review!
Kind regards,
Team Montelac.
Delivery too long but Great clothes TY
23 December 2025
Unprompted review
Reply from Montelac
Hi Jean,
We know waiting isn’t easy, so thank you for your patience. We’re glad the clothes made up for the delay!
Best regards,
Team Montelac.
Reply from Montelac
Hi Michel,
Thanks so much for your kind words! We’re happy to hear the bag is useful and that you love the deep blue shade. We really appreciate your feedback!"
Best regards,
Team Montelac.
Quick respond and quality
Very good comunication. Item sznt in time and the quality of the jacket makes it all a good experience.
6 December 2025
Unprompted review
Reply from Montelac
Hi Olivia,
Thanks a lot! We’re glad everything worked out and you love your jacket!
Best regards,
Team Montelac.
Article en tout point conforme à la…
Article en tout point conforme à la description. Agréable à porter.
Très qualitatif
11 December 2025
Unprompted review
Reply from Montelac
Bonjour Nathalie,
Nous apprécions beaucoup vos commentaires ! Nous sommes ravis de savoir que nos efforts portent leurs fruits.
Cordialement,
L'équipe Montelac.
Delivery experience
Had an email from an unknown and unlikely named company re a delivery which in fact turned out to be from you!
Perhaps it would be a good idea to name the carrier or for the carrier to name your company to avoid all confusion . Otherwise perfect!
4 December 2025
Unprompted review
Reply from Montelac
Hi Zoe,
Thank you for your feedback! We appreciate the suggestion and will look into ways to make our delivery notifications clearer. We’re glad everything else was perfect!
Best regards,
Team Montelac,
Fast shipment and good quality product
12 November 2025
Unprompted review
Reply from Montelac
Hi Vincent,
Thanks for the shoutout! Happy it arrived fast and that you like it.
Cheers!
Team Montelac
Reply from Montelac
Hi Belinda,
Fantastic! We’re happy your order arrived and everything went smoothly. Thank you for trusting us—we look forward to serving you again!”
Kind regards,
Team Montelac.
very easy for cancellation of an article
Easy and constructive answer to the client
15 November 2025
Unprompted review
Reply from Montelac
Hi Catherine,
Delighted to hear your experience was a good one—thank you for sharing!
Cheers!
Team Montelac.
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