Montblanc Reviews 429

Terrible online service and no customer care. Bought a pen within the deadline for christmas delivery, paid £25 for next daydleievry expecting maybe a day or so longer. No email confirming teh order, chased it around 15 times now, now even progressed from the warehouse, no phoneline as the closed/ cut it off, no twitter messages, they wont phne you back, apprantly pens dispatched from Italy , well next day delivery is never going to happen but they charge you £25 anyway. no answers from anyone- christmas gift ruined.

The online customer experience is very poor, some lowlights :(
1. Click and collect at store doesn't work (system error)
2. Takes days for Montblanc to dispatch
3. Dispatched from a different country, further delay
4. With standard UPS but high value, any missed delivery gets stuck, saying collect at UPS point (which you can't)
5. With UPS you can easily get stuck in a doom loop, never to receive your item.
6. The Montblanc Customer Service don't or can't help.

I bought a meiserstuck wallet from montblanc, very good qaulity, if you are willing to spend alot on a wallet, Go for montblanc!!

I bought an "Elvis Presley" limited edition pen from Mont Blanc boutique store in Santa Clara California before I went there i talk to "Mahsa" who is the new manager after "Diana" left, Mahsa has very bad customer service skills, no compassion at all, simply "rude" I was told she will offer me 10% discount by offering Inks, notepads, etc. of similar value, when I get there she give me one little box of ink cartridges, valued at $10 max, I had 6 boxes of dried ink cartridges and she did not want to exchange, saying it is old and cannot exchange, and i said this is your ink not mine, also the assistant gave me two little box of cartridges and both boxes half full they used them in their own pens, and want me to use the leftover, like feeding a "Homeless street dog" i will be disputing my charge card for this sort of behavior and they can take me to court this store should be closed for good this is very poorly run store. and the manager needs to go for good.
I have bought two new limited edition pens EACH YEAR for last ten years from Dianna and now that she is gone this boutique is poorly run by an obnoxious person. this store has a very crazy and rude manager get rid of her, she is psychotic you will have no staff with her there, Montblanc needs to put another manager this is very bad for your reputation.
I AM GIVING A ONE STAR BECAUSE THERE IS NOTHING LOWER TO GIVE OR ELSE I WOULD HAVE.
thanks. Peter K.

Appalling customer service.
My husband sent his mont blanc fountain pen off to be repaired. It was returned not working at all. He returned it and they now want another £80 to undertake a second repair saying this is a different problem even though he hasn't been able to use it since they returned it to him. I thought a premium brand would have good customer service. I can see from other reviews and my own experience that this clearly isnt the case. I have a mont blanc pen , my husband has 3 but I would never buy another one. AVOID

I have purchased a few items in Dubai Mall last week from Montblanc. A watch, and I got gifted a wallet, a pen, and a bracelet by the shop.

The watch and the wallet are just fine, however the pen and the bracelet are just awful.

The pen feels like I have bought it from the Chinese market, and it is very light, I am very worried about that it is going to break any time.

The bracelet had gold plating which was discolored after 2 days of wearing and now it looks like copper / bronze. The 'leather' bracelet also releases color to my skin and it is awful to wear.

I had high expectations of this brand, however they failed to meet their standards. Awful experience so far.

The customer service took my details, I hope they will fix my issues...

My Mont Blanc fountain pen is without doubt the worst I have ever owned. Whatever position I leave it in - and I've followed all the so-called 'advice' from MB online - it continues to blot and cover my right hand with ink. I have a vintage parker 51 that works perfectly. I haven't talked to MB service as I gather from the revues they are are completely useless as their pens

DONT BUY ANYTHING FROM ITS ONLINE SHOP!!!! YOU WILL REGRET IN YOUR WHOLE LIFE!!!
- nothing will become true no matter what they claimed online
- no one reply your properly and you can only keep sending them email

Just like a SHXT!!!!!!!!!!!!!!!!!
SHAME ON THIS BRAND!!!!!!!!!!!!!!!

HORRIBLE customer service. I have never written a review for more than a decade and I strongly felt I should write one for this. I bought the new headphones MB01 and I wanted to return the product. I typed order number to complete their "return form" as instructed on their website. It came out with an error message so I called the customer service call number. That CS person said he just "unlocked" the ability to write the "return form." How ridiculous is it? It's 2020 and you have to call them to unlock the return form? This company has to learn. But then nothing happened. The return form is still locked and I am unable to return the product. Really bad customer service and nothing worked correctly online. DON'T buy online if you want to buy Montblanc.

I have been using Montblanc pens since 2007. The pens I purchased in earlier years (which include a range of Writer’s limited edition fountain pens as well as some 146 and 149 pens in various nib sizes) are all of high build quality and I still use some of them to this day with no major issues.

However Montblanc’s more recent pens (I would say since 2014/2015) are poorly made and crack/break very easily with normal use. This has happened to my JFK pen, UNICEF 146 pen and another mainstream black resin 146 pen twice.

The worst thing is that Montblanc refuses to accept liability even when the issue is clearly of a manufacturing nature.

I thought maybe the resin they use is of poor quality, so after not buying any pens from them for a few years, I purchased a Gold Lead Calligraphy pen in April, as it is mostly made of brass. After a few months of very light use the resin screw part inside the cap came off, making the pen totally unusable.

I took the pen to Montblanc King Street branch in Sydney yesterday and they confirmed that the issue is covered by the warranty. However I received a massage today asking me to pay more than $250 if I want the pen repaired.

I am very disappointed with Montblanc’s recent products and particularly their customer service, especially the King Street branch in Sydney.

My humble advice to whoever reading this is:

- If you like pens, DO NOT buy Montblanc pens. They are no longer of good quality. Get something else, such as Namki, Montegrappa or high-end Pilot or Sailor pens. They are much nicer quality. They do not break left and right like Montblanc does, and they do have much much nicer nibs (particularly Pilot/Namiki pens).

- If you like watches, why wasting your money on a Montblanc watch?! Montblanc are NOT watchmakers!! Buy from a proper watchmaker like Omega, Breitling or Rolex.

What a HORRIBLE experience! A part on the end of my favorite Rollerball was broken. I sent in just the pen and not the cap. After about two months of not hearing anything and several attempts to call them FINALLY someone answered. They said they wouldn't fix the broken part of the pen without the cap. How STUPID is that? There wasn't anything wrong with the cap, (until now). So I sent in the cap of the pen. Never hearing from them AGAIN, I called. They said it would be about $100 to fix my pen. About a week later the pen arrived. My pen cap had fit perfectly before I sent it in. With the slightest effort, the cap would either come off or secure in place. Just how I liked it. When my pen arrived I immediately realized they had taken the part out of my cap that secures it and replaced it. Now I have to smack the cap to put it on and tug to get the cap off. I liked the pen just the way it was. I will never buy another Mont Blanc pen and certainly won't send anything to them for repairs. If it ain't broke don't fix it.

I received a key chain from a friend about 8 weeks ago. I call Montblanc and asked if I can exchange it for a bracelet. They said yes and I shipped the key chain back to them. They received it a couple of days later. The bracelet cost more, so I gave them a cc number and paid the difference. They stated it would take about 3 weeks to receive the bracelet. It's now 8 weeks later and today I called them again for the 3rd time. They claim no record of my call that was made just yesterday. I requested this issue gets escalated to a manager. My experience with this company and the service is not at the level I would expect it to be.

Bought Brand new watch and due to the faulty design or the quality of material cause The incident and issue.
The General Manager don’t want to repair under the warranty and accept the faulty design which need to address for future improvement of products.

Not recommended to buy any watches from Montblanc.

Not happy, since 2005 fan of the brand and collector. Time to stop.

I've called the italian call center to have just a very easy explanation on a product I was willing to buy.
The question was just "I'm buying a Montblanc 2 pen holder. There is a separation inside the case so the pens don't touch each to another or the pens are together?"
The italian Montblanc "ambassador" told me that he has no idea, he will check and write me an email.
Never received any reply, I had to buy a competitor product.
Very unprofessional.

Shocking..! Nothing works properly. Website, emails, communication. Ordered my item. No notification or conformation for 2 days. Email sent. Response a day later informing me that my item will be posted right now. No news for another 2 days. Email sent. Customer service tells me that my item is not shipped yet. Goes on and on. Terribly disappointed. Not recommended at all.

Mont Blac customer service is horrible. I have been dealing with their service department since February 19, 2020. It has taken 4 months for my order to be repaired and sent back. Not a single Mont Blanc ambassador is able to tell me the status of my order. You are not able to speak to a supervisor and/or escalate the call. Although I continue to advise them that my order is a family gift graduation, it goes into deaf ears.

I am happy the two pens I own, I was surprised by the amount of negative reviews. Both write well and they're still the Rolls Royce of pens, so look the part too.

Do not buy from Mont Blanc online shop! As good as their product might be the service is poor. IAs they did not send the pen I eventually cancelled the order as it was needed for a gift. I only Got sporadic response even if I wrote several mails. After some time Mont Blanc Took payment from my credit cad....needless to say they did not send the pen and have still not done so. I asked the bank to return payment but what a whist of time. So be aware - you will not get service nor your ordered product so find other sources to purchase Mont Blanc products.

As soon as my dad made me the chairman of his company’s I developed a keen interest in writing ✍️ instruments bought many pens 🖊 from Hublot ,Rolex ,patek Philippe and Mont Blanc most pathetic quality was that of Mont Blanc I bought a star walker the cap started cracking within a month the pen 🖊 dint fall nothing I was like shocked with the pathetic quality no more Mont Blanc for me learnt a lesson

Buyer Beware! Once upon a time I spent a lot of money on Mont Blanc products. NO LONGER!

13 years ago my wife bought me a classic roller ball pen for approx GBP 300 in the UK. The pen is hardly used yet the top of the cap cracked. The expectation was a pen with this price tag and a premium brand like Mont Blanc, that the cap would be repaired or replaced with no questions asked.

Instead I got a short message basically stating it's a 2 year warranty and tough luck.

If you are looking for a quality writing instrument produced by a company that takes pride in their products then look elsewhere for that company is not Mont Blanc.