Monta Reviews 

Tried to connect on a public charger. Overly complicated and continually failed. AI driven helpline worse than useless.

Really poor. Turned out charger I was trying to use wasn’t working… irrelevant info on line for the charger type, useless AI, after some time contacted a person who couldn’t help either. Took half an hour. EV charging should not be this difficult. Deleted app, will not use them again.

Absolute shocking company. Took a £50 hold for my charge session and weeks later still not released it even though they have taken the money for the charge session as well.

Customer service fobs you offer and then doesn't respond. Logged with my bank. Do not use this company.

Absolutely terrible customer service one can tell its a USA company.
No back up, no response to emails asking for help. I do hope a UK company will emerge to fill the void. Very pleased I do not use them at home.

Regarding ticket #516866
If I could, I would rate you 0 Stars.
This organisation is a sham. Despite providing them with all the relevant document they requested, they had the nerve to claim my complaint had been resolved and therefore closed the case. When I attempted to re open the case, Monta went radio silent! I am now reporting them to Trading Standards. Absolute scam artists

Dont ever use Monta unless you are comfortable with high stress levels, they pay lip service to customer problems, their software is fragile and changes its settings frequently and they hide behind 'manufacturer issues. Shocking business, avoid like the plague

This company is a disaster for both hosts and users they are out to fleece you. Have them installed at my business but going to change to amother company

No customer service, will screw you at every opportunity.

Amazing these sort of businesses survive with such poor reviews and service

Dreadful app. Everything seems to be going smoothly, you connect the charges, it takes your money, then all of a sudden it pauses charging for no reason. And stays paused. Until you have to click stop charge. It then refunds the payment it took from you. Complete waste of time and space.

Absolutely terrible. If you want to charge you car only for a couple of minutes you still have to pay €60 as deposit, that's absolutely terrible.

Twice now my Monta App has logged me out and I cannot stop the charge (even though the car battery is fully charged.
I have to disconnect the charge via our mains fuse box.
I then get a message stating I am logged out. When I try to log in (with a saved email and pass word) it states my credentials are invalid. Ten minutes later the App functions normally again.
The problem heating support is getting past an AI Chat Bot and it is all complex and time consuming.

Used a hotel charger in the UK. Was charged £280 incorrectly instead of £30. Have taken over a month and still no resolution. Absolute joke of a company.

Failed connection three times but took a €70 deposit from my Google wallet on each failed charge. No answer from their emergency hotline, never again and three days later no refunds yet

They bombard you with emails. To switch them off you need to review 104 settings.

Absolute rubbish fails forty percent of the time

It's a clunky app compared to Nest. Chargers have no ID on them so you don't know which one you are on. Chargers fail to respond and cause charging errors. Basically feels like someone set this up on a Friday afternoon in their bedroom and haven't really got a clue what they are doing. Call centre a waste of space , AI takes over then a human, probably somewhere in Venezuela who is utterly disinterested in the issue. Altogether as expected in 2026 from technology companies. Run by buffs who are so disassociated with the world they haven't got a care about customers or service. USELESS

Day 9 and still no holding deposit back!!! What’s worse is they hold £50 and then take the cost of the charge!! How can it take 9 plus days to refund the holding deposit AVOID

Why does Monta take days to remove the £50 holding money
I will not be using again
Worst app I have ever used

Home charger showing passive and not registering. After trying a few AI generated help articles I asked to speak to a person. Dina was great. She could see the charger was connected and we reset. Had been working till I’d used another Monta charge point on holiday. Turns out I had created a second account. Logged into the original and all good and back to normal. Thanks.