As all of the 2022 reviews state below - STAY AWAY from this company. I ordered a coffee table back in January, was charged the $900+ immediately and then never received the item and have gotten zero... See more
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worst experience! ive been waiting for a table i ordered in Octobober 2021 with expected delivery date January 2022. ive been trying to reach the company and no one has helped me track my order. They... See more
The worst customer service I have ever received. I ordered a Dining table and 4 chairs back in January and it is almost July… promise date was end of April. I feel like there might be a total of two p... See more
If I just copied and pasted Tara's review below, it would be easier! My experience has been almost EXACTLY the same. I have reached out over and over again with no response. This company is took my mo... See more
Company details
Written by the company
Welcome to Monroe & Kent Home, a store that focuses on many things home. We work hard to bring our customers a selection of the best in home for each life stage, style and budget. Our team closely follows emerging design trends to create personalized looks that address your unique design style. Whether online or in-store, the Monroe & Kent Home team are available to assist you with any design project, whether it be refreshing a room, or a whole home. Shop our diverse selection of living room, dining room, bedroom, office and outdoor furniture and accessorize with quality art, rugs, lighting and more. Founded in Central New Jersey, Monroe & Kent Home is a family owned and operated local business since 2017. It's #wherehomehappens.
Contact info
8 The Green, STE 5428, 19901, Dover, United States
- 302.330.8944
- hello@mandkhome.com
- monroeandkent.com
1.6
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It took two months to receive my purses …
It took two months to receive my purses and the quality of them were Terrible!!!
6 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Mary,
Thanks for your feedback on your recent order with Monroe & Kent.
We are concerned to note how long it took for you to receive your order. We researched the order and we see that it was delivered within the 12-20 business days that is quoted for this product on our website and in the order confirmation email that is sent out.
This is a faux leather style bag that has been very popular, however we appreciate that not everyone will love it and that is why we offer a 30-day Love it or Return it guarantee.
If you would like to arrange a return of the order, please reach out to sayhello@monroeandkent.com and we will be happy to assist :)
The boots that are being returned after …
The boots that are being returned after waitung a month to receive them look nothing like the picture. The poorest quality ever. They should out up an actual picture of the product because the one this company show is completely different from what arrives. Would never refer this company to anyone. The only thing i can say good about them is the customer service reps work diligently to resolve my issues.
5 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Devin,
Thanks for taking the time to write a review. We're sorry to hear that you are disappointed with your order. We are aware that there is a difference between the lining pictured and that which you received. We have already corrected this issue with our factory.
We appreciate your comments on our customer service. We are a small company of three people who work hard to provide customer service 8 am to 10 pm 7 days a week.
From your order notes we see that one of our colleagues has already taken care of this order for you and issued you a full refund and provided you with a pre-paid returns label to ship the boots back to us.
We hear your feedback on delivery times. It is why we prominently mention processing and delivery times in both the order confirmation email and also on our website under the FAQ's and Shipping pages. Most orders deliver within 7-14 business days.
Please let us know if you need further assistance, we can be reached at sayhello@monroeandkent.com
Reply from Monroe & Kent Home
Hi Nivea, thank you for the feedback on our customer service. Please let us know if you have further questions, we're here to help :)
Not as advertised
The shirt was not the color it looked in the advertisement nor did it come close to fitting. My arms are way too long for the length of the sleeves. I won’t be ordering again. That being said it fit my sister so she took it and liked it.
31 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Lacee, thank you for your review. We are aware that our factory shipped a small quantity of the wrong color yellow that is not currently listed on our store and we apologize for this.
We're not sure if you are aware but we do offer a 30-day Love it or Return it guarantee on all orders so if you wish to return the item, you can reach out and we will take care of that for you.
I ordered a few items including a …
I ordered a few items including a dress, a cardigan, some shoes and jewellery.
The shipping was fast and I'm really happy with the quality of the products. The customer service was the best that I've had of any online shop. I'll be ordering from here again. Extremely satisfied with the service I have received and the clothes are amazing! 😍 *****
30 October 2017
Unprompted review
I was really happy with the customer …
I was really happy with the customer service and I love my shoes would shop here again
30 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Zahava, thanks so much for your review. We're really happy to hear that you're happy with your purchase. Our team are here if we can be of further help :)
Fast delivery great customer service
28 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hey Dani, thanks for the feedback, we appreciate it! :)
Cheaply made products but Great customer service
I was not happy with the quality of the product but the customer service level was exemplary. I felt the bag I ordered was very thin and cheaply made but Beth answered all of my questions and helped me with the return process in a very professional manner.
28 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Ashley,
Thank you for taking the time to provide feedback on your order with Monroe & Kent.
We're sorry that the bag did not live up to expectations, however we can confirm that we have received it back and a refund is being processed :)
Thank you for the kind words about Beth, we will be sure to let her know. If our team can be of further help, feel free to reach out.
NEVER order from this site
I will NEVER order from this site again. I ordered 3 items. The first item arrived 2 weeks later and was of very poor quality. The second item (a hat - cloche) arrived almost 4 weeks after the order was placed. The hat was folded in half and crumpled out of shape. More than a month later, I still haven't received the last item in my order.
27 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Rhea,
We're sorry to hear of your disappointment with your order. We Work hard to partner with factories that produce high quality merchandise and when there is a concern from a customer, we fully investigate this.
We see that you have been provided with a pre-paid returns label to return your products for a full refund and we look forward to reviewing the merchandise when it is received back to follow up with the factory.
Thank you for sharing images of the hat that you ordered. As it is a felt hat, it is typical for this to ship flat and the light creases will fall out. We understand that you do not wish to keep this item and a returns authorization has been issued for this. Please send this back with the pencil skirt at your earliest opportunity.
The final item in your order is showing as delivered and our colleague Beth is currently in contact with USPS to understand what has happened to it. Naturally we will replace or refund if they are unable to tell us where the item is.
We make no secret about shipping times for orders. On our website we explain that orders take 1-3 business days to process and then typically will deliver within 7-14 business days, however on occasion, if a package is shipping directly from the factory, it may be delayed for a few days in customs.
Please let us know if we can be of further help. We will be in touch with you in the next couple of days concerning the missing item and to confirm receipt of your returns and issue your refund.
Fast Shipping & Great Service
I recently ordered jewelery for my wife. It arrived within five days and was exactly as described.
I contacted Monroe & Kent as I saw that there was a delay with customs and the followed up and gave me an update within a few hours.
My wife loved the jewelery and the customer service was better than that I recently experienced at Links of London.
27 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi there, thanks so much for taking the time to write a review, we appreciate the feedback! We notice from your order that you shipped this product to the U.K. you may be interested to know we will be launching a U.K. specific site in the next couple of weeks :) If we can be of further help, feel free to write us at sayhello@monroeandkent.com
The blouse I ordered and the one I …
The blouse I ordered and the one I received are nothing alike. The color is a different yellow and material than what is displayed in the website.
25 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Lissette,
Thanks so much for providing your thoughts on the item that you ordered. We would like to apologize for any disappointment caused. One of our customer service team members has reached out to you privately to resolve this.
The blouse that you purchased has been a popular product, therefore we always take any concerns about quality very seriously. Oftentimes colors that are viewed on a screen can be affected by a number of factors including the device you are using, screen resolution etc. This is one of the reasons we provide a 30-day Love It or Return It guarantee, so that in the event a customer does not like their purchase, they can reach out to us to arrange a return.
With regard to the material, this particular product is chiffon. Chiffon can be made out of either silk or nylon and for the price point that this item is offered at, it is nylon.
We hope our colleague has resolved your concern to your satisfaction and if you have further questions, we're here to assist - sayhello@monroeandkent.com
Excellent
the customer service is excellent my only recommendation in give your order extra time to deliver as its coming from china and takes time to pass customs. The prices are extremely reasonable for quality product.
25 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Amy, thank you for your review. We're working hard to speed up delivery times and we hope to welcome you back to Monroe & Kent in the near future :)
The shipping took for ever maybe like a …
The shipping took for ever maybe like a month and when I received the top that I ordered it was a different yellow than in the picture and also the material looks different in the picture too.
25 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Rosalinda, thanks so much for taking the time to write a review and thank you for sharing your feedback on delivery time.
We have researched your order and we see that you placed your order on September 23rd which was a weekend. We process orders Monday through Friday and orders can take 1-3 business days to process.
To ensure that we can offer competitive prices, we ship orders both from within the U.S. and from overseas, therefore we quote on our website that orders can take 7-14 business days to deliver. On checking your order it delivered in 12 days.
We are working hard to improve delivery time frames and we offer a wide range of products that typically deliver within 2-3 days.
We are disappointed to learn that the product color is different to what was expected. Unfortunately we are unable to control how a product photo displays on devices as a lot of variables such as screen resolution can affect how a photo renders.
We do offer a 30 day return policy, so please do let us know if you would like to return the purchase. We can be reached at sayhello@monroeandkent.com
Perfect in every way
Fab customer service, great choice of goods, loving my new winter coat. Highly recommended
21 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Jo, thanks so much for the feedback. We hope you enjoy your jacket. We're here if we can be of further help :)
Great comunication, fast shipping!I
I had ordered a platform shoes from MONROE & KENT .
That was first time I deal with that company. Although that was delay with the dispatch the shipping was fast so I had gotten my shoes in a week.
The shoes are great ,fits me good.
All the best for communication I had with Mr. Rich from that Company!
21 October 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Veselka, thank you for taking time out to write a review. We're working hard on speeding up our processing time, but we're really pleased that you got your order fast :) We hope you enjoy your purchase for a long time to come :)
The quality of the product I received …
The quality of the product I received is definitely less than I was expecting so I ended up returning it however the customer service was absolutely fantastic.
13 October 2017
Unprompted review
Reply from Monroe & Kent Home
Amanda, thanks so much for your candid feedback. Quality is very important to our firm and we will be addressing your concerns with the manufacturer that we use. We hope to welcome you back to Monroe & Kent soon and if we can be of further help, please feel free to email us at sayhello@monroeandkent.com
I ordered several items and they …
I ordered several items and they shipped in a few different packages. Some came fast but a couple took a little while, ultimately they all came within the delivery time quoted. Loved everything I purchased, one of the items was a little bit shorter then I expected but that was because I didn't pay attention to the measurements (but still love it). The response from customer service was very prompt and kind. Overall a great shopping experience.
10 October 2017
Unprompted review
Reply from Monroe & Kent Home
Thank you for taking the time to provide feedback on your experience with Monroe & Kent. We're happy that you had a great experience shopping with us. We're working hard on improving delivery speed. Most packages deliver within 7-14 days. If we can be of further help, you can reach us at sayhello@monroeandkent.com - We hope to welcome you back soon :)
AMAZING!!
As soon as I ordered my items I received confirmation that they shipped, I received the package within a week in great condition! Items looked exactly like they did online and fit perfectly, I love wearing my Monroe & Kent pieces!!
6 October 2017
Unprompted review
Reply from Monroe & Kent Home
Ashlee, thank you for your kind words. The team at Monroe & Kent work hard to make sure we offer a great selection of quality products. If we can be of further help, you can reach us at sayhello@monroeandkent.com
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