False advertising, totally! Advertising showed distant objects brought into focus. Yea right… only light magnification. Of course, made in China. No attachment to a phone camera. No way to get your... See more
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An absolute scam. My starscope arrived with NO magnifying lens. Multiple e-mails later, no resolve. Waste of money
My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be conta... See more
Company replied
I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on... See more
Company replied
Company details
Written by the company
Starscope Monocular telescopes lets you shoot telescopic photos on your smartphone. Advances in computer-designed lens elements have made it possible to create lenses with stunning color accuracy and tack-sharp details, all at a price that would have been impossible just a few short years ago! The high-performance light-transmission optics in the Starscope allow you to view and photograph scenes in absolute razor sharpness – no matter where you go.
Contact info
United States
- monostarscope.com
1.2
Bad
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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One star is more than they deserve.
One star is more than they deserve.
I tried to place an order but they said my card was declined. I did not attempt to use an alternate payment or to reenter the card info. When I tried to place an order THE ONE AND ONLY TIME shipping charges were not shown. I would never place an order unless shipping charges are revealed before I complete an order. They weren't. I assumed I my order must have met a threshold for free shipping. However after the message that my card was declined I did not pursue to reenter my card # or alternate payment method.
They sent me a text apologizing for the "hiccup".
They offered free shipping if I would attempt to reorder. Which is confirmation that my order was not successful. I did click on the link. This time the item total was actually more than the 1st time so the shipping was not exactly free.
I did not act upon that offer. Later I received an order confirmation with over $26 shipping cost. So apparently my card WAS NOT declined.
Their emails are noreply. Phone numbers don't work. I filled out an online form but have received no reply.
They did bill my account. I stopped payment and am filing a dispute. The card has been canceled.
Too many red flags are looking like deceptive business practices.
EDIT Response to the reply: just how does one contact you with the order number?
Your emails are noreply. One cannot call the number from which texts are sent. The phone # on your website is never answered by a human. I have left multiple messages and have received ZERO replies. I have filled out the online form twice. No response.
My order # is 2320602887. Your reply is clearly to deceive people into thinking you are responsive and willing to work with customers. If I am wrong I will edit this review to reflect that. I will believe it when I see it. I notice no one else has edited their terrible but accurate comments. Waiting.....
2 June 2023
Unprompted review
Reply from Starscope
Hello Brenda R! Sorry to hear your experience was not satisfactory. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response.
- Gaia from Starscope Customer Care
What a joke
What a joke. Maybe these bogus replies should contain contact information if they really care to work on a resolution for customers.
I already completed this form weeks ago. You haven’t replied.
12 May 2023
Unprompted review
Reply from Starscope
Hello,
Thank you for your review. To discuss your experience further, please contact us by completing the form from the link below, We'll do our best to help you with your concern.
https://support.shopstarscope.com/en-us/requests/new
- Gaia from StarScope Customer Care
Starscope Monocular is a rip-off
Starscope Monocular Charged my account for $75.11 (Australian currency) for one Starscope Monocular on 21/03/2023.
Contacted them with a screenshot of my order (which included an order number #23 204 524 41) 16 days later to ask where my delivery was.
A guy by the name of 'Rich' (yeah, hilarious!) emailed back to say they had no record of any transaction with me. I then emailed a screenshot of my bank statement showing the date (also 21/03/2023) on which they withdrew the funds. (POS (Cr) purchase 455224_GP* LENSZOOMTELESCOPE - was the exact wording on my bank statement). Wall of silence followed.
5 April 2023
Unprompted review
Reply from Starscope
Hello Glen,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Upon reviewing your order, our team have contacted you in assisting you with your concern. We are looking forward in resolving your concern and provide a better experience.
Have a nice day!
- Gaia from StarScope Customer Care
I think "collectively" Class Action
I think "collectively" Class Action
My order was December 6, 2022
What a deal!!!!!!
6 December 2022
Unprompted review
Reply from Starscope
Hi Vickie! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your order number so we can work things out. We look forward to be working with you for a resolution.
I wish I had read the reviews
I wish I had read the reviews. Like everyone else I have a confirmed order, but no product. I have emailed them every day with no response. Are they still in business? If you are reading this, my order number is 2220120981
21 December 2022
Unprompted review
Reply from Starscope
Hi Samantha! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us. Please check your inbox we just sent you an email. Stay safe!
Made a order for two scopes
Made a order for two scopes. Seems im just getting automated emails asking me to rate the product i haven't received. And as not been sent. My order # 2220147371 was made on 12/4/2022. Receive a message it was shipped but no tracking number given.
20 December 2022
Unprompted review
Reply from Starscope
Hi! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. Please check your inbox we just sent you an email. Stay safe!
I can't get any info on my order …
I can't get any info on my order from Dec 1st. I've tried email, telephone and this. I haven't received my order even though I have given them my order number my email address and they keep giving me the runaround telling me that they they found the order they shipped it well I don't have any confirmation from anybody about anything so I'm really upset. I'd like a refund on my order because I haven't received it. I ordered it December 1st for a Christmas present and nobody is willing to help me so I would like a refund ASAP
1 December 2022
Unprompted review
Reply from Starscope
Hi Tee! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your ord0er number so we can work things out. We look forward to be working with you for a resolution.
Still waiting on product to arrive!!!
Still waiting on product to arrive!!!
Not delivered in a timely matter. Can't do a review as I have not seen it yet
19 December 2022
Unprompted review
Reply from Starscope
Hi Lisa! I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your ord0er number so we can work things out. We look forward to be working with you for a resolution.
Need to let me know what is up my order number is 2220113862
14 December 2022
Unprompted review
Reply from Starscope
Hi Tim! Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Starscope Scammers
Still waiting for my order since September ! They were more than happy to take my $222. I have sent them more than a Dozen emails from being very subtle up to more straight to the point and all you get back is that they are following it up . This Company is a Complete SCAM and should be removed from advertising there SCaMS on Social Media 😡😡My last ditch effort is to get my $$$$ back through PPay PALL and Black List these Theives🤬🤬
Check some of my previous emails Iam sure you will find that my ORDER No And TRACKING No’s have been submitted at least a dozen times ,
Just send me what I have ordered and stop the BS .
26 September 2022
Unprompted review
Reply from Starscope
Hi Darren! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your order number so we can work things out. We look forward to be working with you for a resolution.
I ordered 3 x Starscope Monocular Telescope not delivered after 7 weeks
I ordered Starscope Monocular Telescope G1.1 - 3 Units order number 2219846031 order date 10/21/2022.
Tracking info was received 3 weeks later, but now it says "Your delivery status is not available. Please contact the retailer for the correct tracking link and more information about your order."
It is now 7 weeks, and I get no response to email, or your contact formula
8 December 2022
Unprompted review
Reply from Starscope
Hi Kerry! I am sorry to hear that you had not received your order yet. Please check your inbox because we have sent you a private message to discuss this further.
Until now I don’t received any email…
Until now I don’t received any email from you regarding my order.My order number is 2220032825.I ordered that Starscope last November 19,2022.So I was thinking if this is real,a scam or what?
19 November 2022
Unprompted review
Reply from Starscope
Hi Fabiola! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your order number so we can work things out. We look forward to be working with you for a resolution.
I have not received yet but if the…
I have not received yet but if the quality is as good as the customer service was then it will be excellent
17 November 2022
Unprompted review
Reply from Starscope
Hi Charles! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. kindly provide me your order number so we can work things out. We look forward to be working with you for a resolution.
Partial items sent. I received both monocular star scopes, but only one mount and cleaning cloth.
I ordered two monocular star scopes with phone mounts and cleaning cloth. But only one mount was sent. I did receive both scopes, but I need the second mount. I sent a notification a few weeks ago. Thank you for your attention in this matter. Hamilton Rowan
11 October 2022
Unprompted review
Reply from Starscope
Hi Hamilton! Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that your experience was not satisfactory. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
i bought the starscope and absolutely…
i bought the starscope and absolutely love it. i can see for distances with it. thank you.
19 October 2022
Unprompted review
Reply from Starscope
Hi Mamalilikulla! We're happy and thrilled to see that you had a 5-Star experience with us. Thanks for sharing such wonderful rating!
I wish I had read all of these reviews
I wish I had read all of these reviews. It appears that I am getting screwed like many of you. I will have to get to the bottom of it-and start the process of getting my money back and finding a way to put there people out of business.
I have gotten two apology emails with no contact info. Yeah, well, I'm done.
10 November 2022
Unprompted review
Reply from Starscope
Hi Dixie! Sorry to hear your experience was not satisfactory. We would like the opportunity to talk and assist you further with your concerns, kindly provide us your order number to locate your account. We are looking forward to your response.
Bad experince
I ordered a telescope G1.1 with G3 Monocular Phone Mount without fiber (44mm diameter eyecup) but have not heard anything more about the order until today. I would like to cancel the order and get my money back. I have tried to contact support but get no response.
My order number is: 2219910125
1 November 2022
Unprompted review
Reply from Starscope
Hi Hacer! Thank you for your review. I’m sorry to hear you had not received your order yet. We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution.
- Keeshia from Starscope Customer Care
Product ordered 10/6
Product ordered 10/6. No shipping details until 10/15 and they are incomplete. Contacted customer service told 10-15 days after order, you should receive product. It's been 20. Will report to attorney general. So many complaints. Wish my husband checked Trustpilot before purchasing from this company
6 October 2022
Unprompted review
Reply from Starscope
Hi Colette. Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that you have not received your order. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe!
Monique from Starscope Customer Care
It’s been 20 days since I placed my…
It’s been 20 days since I placed my order and I haven’t received any shipping notice. Did I get scammed?
My order # is 2219748045. I will gladly change my review if I receive my StarScope G3.
1 October 2022
Unprompted review
Reply from Starscope
Hello Robert! We are sorry to know that you have not received your order yet. We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution.
- Keeshia from Starscope Customer Care
You guys has excellent customer…
You guys has excellent customer service. You are customer focused.
4 October 2022
Unprompted review
Reply from Starscope
Hi Johnny! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Have a nice day!
Monique from Starscope Customer Care
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