MonogramOnline Reviews 3,909

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more

Rated 4 out of 5 stars

Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more

Rated 5 out of 5 stars

I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more

Rated 1 out of 5 stars

Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more

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2.7

Poor

TrustScore 2.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Blanket orders

I recently ordered a blanket with my sons dog on it . I absolutely loved it !! The detail on the blanket is great!!
My next order was two blue baby boy blankets , I thought I ordered one with blue writing and one with white. I was upset to see I must of ordered pink writing on one . I won’t be able to give the one with pink writing as a gift . The other was great .

23 May 2023
Rated 5 out of 5 stars

Product was just as advertised and…

Product was just as advertised and arrived as promised.
Only criticism I have is that perhaps you could offer hair and skin color alternatives for the Superhero pillowcase, as my granddaughter is into superheroes but the only one offered is more of a little boy look... which I got for her but she has long dark hair :)

21 May 2023
Rated 1 out of 5 stars

House Flag

Very disappointed with my purchase! Ordered a house flag the flag I received was much smaller than what I ordered! I did everything customer service wanted but they never made it right!!🙁

24 April 2023
Rated 1 out of 5 stars

Sent wrong sized items— twice

I ordered small sized pillows. They sent me the large sized pillows. After many back and forth emails w their customer service they agreed to remake my order for the small pillows. They again sent me the large size which is wrong and not what I ordered. I am still waiting for a response and resolution. Something is not right on their end because they made the same order wrong two times.

17 March 2023
Rated 1 out of 5 stars

Taking way to long

I ordered 4 necklaces on feb 23, 2023 and I have not received them yet very disappointed and don’t understand why it is taking so long. I have corresponded back and forth a few times and I was under thee impression that they were going to be shipped soon.

23 February 2023

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