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MONEYME Reviews 

1,095
•
TrustScore 5 out of 5

4.8

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the speed and efficiency of the loan application and approval process, often receiving funds within minutes or the same day. People appreciate the straightforward and easy user experience, making the entire process hassle-free and simplifying their financial arrangements. Reviewers consistently praise the exceptional customer service, noting helpful staff and clear communication throughout their interactions. However, some customers also noted challenges during the application process. These included difficulties with specific document formats, limitations in connecting bank accounts, and receiving unclear messages when errors occurred, which sometimes required additional effort to resolve.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and speed of the... See more

Service

Consumers find service to be positive, with many expressing gratitude for the quick, efficient, and... See more

Payment

Customers had positive experiences with payment, frequently highlighting the speed of fund transfers, with... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and helpfulness... See more

Response time

Reviewers mention positive feedback about response times, with many praising the swiftness of approvals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss, no nonsense, as long as you tick the boxes, MONEYME gets it done for you. I was shocked and amazed when I was approved for a personal loan in a matter of minutes. Highly recommend MONEYME f... See more

Rated 5 out of 5 stars

Had a previous plan and requested for refinancing that loan. It was approved in less than 24 hours and money transferred same day. Receptionist whom I spoke with was extremely helpful. Service with Mo... See more

Rated 5 out of 5 stars

Money Me helped me a few years ago at a time when my mother suddenly passed and I required a sizeable amount to organise a funeral and take care of her affairs. The level of customer service and c... See more

Rated 5 out of 5 stars

The process was so easy. The staff so helpful and friendly. It took less than 24 hours from start to getting the funds into my bank account. I highly recommend Moneyme to anyone needing to re fina... See more

Company details

  1. Financial Institution
  2. Loan Agency
  3. Non-Bank Financial Service

Written by the company

At MONEYME, we’re all about saving you time and money. A better experience starts here—with bank-beating rates, same-day approvals, and standout customer service. As a proud B Corp, we’re building a business that’s better for our customers, our community, and the planet. Through our FREE CREDIT SCORE CHECK, you can check your credit score for free, track it over time, and get helpful tips on how to boost it. We also offer low-rate, award-winning PERSONAL LOANS up to $70,000 where you can get a quote in 90 seconds without impacting your credit score. If you're looking for DEBT CONSOLIDATION, you can roll your credit cards, loans, and other debt into one easy-to-manage loan to help reduce your interest rate and lower monthly repayments. MONEYME Freestyle, our digital credit card, gives you up to 55 days interest-free and zero fee options, ready to tap n’ pay the moment you’re approved. Additionally, our AUTOPAY CAR LOAN is available via dealerships and brokers, allowing you to manage your loan directly in the app once approved. Copyright 2025 | MONEYME Financial Group Pty Ltd | ABN 40 163 691 236 | Australian Credit Licence Number 442218 | Credit criteria, fees, charges, terms and conditions apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,095)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with MONEYME. The entire process was incredibly easy, straightforward, and much quicker than I expected. The team was professional and really helpful throughout the journey. I would highly recommend them to anyone looking for a smooth and efficient service!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy!

For my second time borrowing through moneyme I was majorly impressed by how easy and quick it was. I applied late in the evening and had my funds early the next morning. Their efforts were much appreciated!

1 April 2026
Unprompted review
Rated 3 out of 5 stars

Easy process yet unsettling afterwards

The loan process was very straightforward, and everything was clearly explained upfront, which I appreciated. However, the automated repayment bot began sending messages and emails almost immediately after my loan was approved. Receiving multiple reminders each day can feel a bit unsettling, even if they’re meant to be helpful.
In my opinion, a single message and email shortly before the repayment date would be more than enough as a reminder. Anything beyond that becomes excessive and starts to feel like harassment rather than support.
Overall, the service itself was good, but the frequency of automated reminders could definitely be improved for a better customer experience.

1 April 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Abraham,

Thank you for taking the time to share your experience. It's great to hear that the loan process felt straightforward and that everything was clearly explained. This is exactly what we aim for!

We do appreciate your honest feedback about the frequency of the automated reminders. We understand how receiving multiple notifications in a short period of time could feel overwhelming rather than helpful.

We'll be looking into this on our end, but we'd also love to hear more about your experience directly. If you're open to it, please feel free to reach out to us on 1300 669 059 or via feedback@moneyme.com.au to help us review further.

Again, thank you for sharing this.

Kind regards,
Mike - Senior Customer Success Specialist

Rated 5 out of 5 stars

Better than the bank!

From start to finish the consultant that helped me with my application was awesome.
Anything that needed clarification she would let me know so that I could clarify it.
My consultant was quick to congratulate me on getting the loan, I for one didn’t think I’d get the loan.

27 March 2026
Unprompted review
Rated 2 out of 5 stars

Dissatisfied

After initially having been completely satisfied, it went downhill from there. The money was put into the wrong account, then there was an issue with receiving the balance into the correct account, and even now you still don’t have the correct bank account when sending messages, emails or even when I’ve called to make sure the account you will be taken payments from has still not been updated.
Disappointed really.

27 March 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Steph,

Thanks for sharing this, and we’re sorry for not getting back to you sooner.

We’re really sorry to hear about your experience. We understand how frustrating this must be, especially with funds going to the wrong account and your details not being updated even after you’ve followed up. That’s definitely not what we want for our customers.

If this hasn’t been resolved yet, we’d like to look into it and make sure things are updated correctly. Please feel free to reach out to us on 1300 669 059 or via feedback@moneyme.com.au so we can review your account and help sort this out.

Thanks again for raising this with us, and we’re sorry for the trouble caused.

Kind regards,
Mike - Senior Customer Success Specialist

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