MoneyLion Reviews 

28,116
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers had a great experience with this company. Customers truly appreciate the user-friendly application, noting that the mobile platform is very easy to navigate and consistently provides quick financial assistance when needed. Many consumers also find the cash advance options and credit building tools extremely helpful for managing unexpected expenses and improving their overall financial stability. However, some people mentioned experiencing frustrating issues with inconsistent repayment amounts, unexpected account charges, and unhelpful customer support responses during their time using the service. A few reviewers also expressed deep dissatisfaction regarding difficulties in resolving unauthorized transaction claims and getting direct deposit verifications processed correctly through the system.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, highlighting both convenient funding and significant... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by reviewers. Many people... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely. While many reviewers... See more

Application

Customers had positive experiences with application, highlighting that it is a quick, easy-to-use tool... See more

User experience

People report positive experiences with user experience, highlighting how quick, convenient, and easy it is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moneylion offers many different ways to accure cash wether it be borrowing earning or investing., even through referrals. However those of us that don't have direct deposit only get 5$ and 50$ for tho... See more

Company replied

Rated 4 out of 5 stars

My experience with MoneyLion so far has been good. The only complaint I have is I have more than one account and this other account I use I can't link it up to MoneyLion. The banking institutions Mone... See more

Company replied

Rated 4 out of 5 stars

This is my second review of MoneyLion, and unfortunately, I am removing a star. After repaying the loan, a $3.00 remainder suddenly showed up on my account, even though they are the ones who withdrew... See more

Company replied

Rated 5 out of 5 stars

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Financial Consultant

Written by the company

MoneyLion provides personal loans and other financial products that are personalized for every customer's unique financial situation. We believe that data and transparency allow our customers to be better borrowers and improve their financial health. That’s why we empower all of our customers with tools like free credit monitoring and bank alerts to track their spending.


Contact info

3.8

Great

TrustScore 4 out of 5

28K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(28,116)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This place is a fraud!

This place is a fraud!! You cancel the 19.99 membership and still get charged for it. Camm customer service and they lie and say no refunds are ever granted! I have been trying for 2 months now to get my 40.00 back for the 2 months they charged me after I cancelled!! This place is the worst.

12 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re sorry to hear about your experience and understand how frustrating this must be. One of our Customer Advocates has reached out to help get this sorted. We appreciate your patience and look forward to resolving this with you.

Rated 5 out of 5 stars

So far no complaints

So far no complaints, not really sure what's up with "tipping", I tip enough for Insta cart food deliveries so not sure what I am tipping for in this situation , will keep is my when I or loved ones need a little help

11 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Having you in our crew is a privilege and a half! Thanks Julie for hitting us up with that positive review—you’re a rockstar!🌟💗

Rated 5 out of 5 stars

The customer service was kind and patient.

The customer service was kind and patient with dealing with my problem even though I was being pushy and I appreciate that.

11 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Stacey for dropping this awesome review! Your feedback rocks our world. We’re pumped to help legends like you crush those financial goals!🙌🥳

Rated 2 out of 5 stars

The reason why the experience is great…

The reason why the experience is great it’s because if we type our act a issue, you guys replied quick as possible to help us so it’s great

11 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Sorry to hear this! We definitely want to help sort things out. Please reach out to us through this form so our team can take a closer look: https://mlion.info/customerhelp

Rated 5 out of 5 stars

This so is very easy to use and would…

This so is very easy to use and would tell any one who needs help to go to them

24 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re psyched to hear about this experience! It’s rockstars like you who make MoneyLion so great. Thanks for being the heart and soul of our crew!💰🫶🤑

Rated 5 out of 5 stars

Money lion can help with all money needs!

Money lion has gave me great insite to saving money as well as helping when im in a pinch!

11 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words Michael and super grateful you took the time to write such a killer review. We hope you stick around for years to come!🤑🙌🥰

Rated 5 out of 5 stars

I had difficulty when I originally…

I had difficulty when I originally opened a Money Lion account. The staff walked me through the process and clearly explained the process of opening a credit builder account. My credit score increased by carefully keeping track of my account and utilizing the products Money Lion provided access to.

10 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Richard for leaving us such a positive review! Your feedback means the world to us! We love helping members like you achieve their financial goals each step of the way. Thanks for being the best part of MoneyLion❣️🥳💫

Rated 5 out of 5 stars

I am so glad that there is a product…like ML.

I am so glad that there is a product online like Money Lion. I have never had any problems working with them and would recommend their services to anyone. They have a great cash advance, loan and investment resource menu to name just a few options. I only wish that they had a more flexible direct deposit resource and hopefully this will happen in the future.

9 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Anthony for dropping that review! We’re pumped to keep giving you the financial mojo you need. Cheers for being part of the MoneyLion crew!🏆❣️

Rated 5 out of 5 stars

My favorite banking app.

9 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re psyched to hear about this experience! It’s rockstars like you who make MoneyLion so great. Thanks for being the heart and soul of our crew!😇🌟🫶

Rated 3 out of 5 stars

I like the help they offer, but I wish they would offer more $$$...

(Date: 04/30/2026) I like the help that the company gives, I just wished it was more…(Update: 05/08/2026) I just got an email from MoneyLion asking for more information I don't know what more to say other than to re-word my comment... So, I like the help that "MoneyLion" offers with money loans... I just wished that I was "approved" for a larger amount (more money) I am in "GOOD STANDING" so far... I just thought that I would get offered a larger loan amount because my account would show that I paid off my loan on my due date... I don't know if MoneyLion offers that or not, but usually loan places will offer you more money if you show that you can pay your loan amount back on time... I guess I'll find out if they do or not on my next POSSIBLE loan, or I can try a DIFFERENT loan place (out of the MANY OTHER loan app. possibilities)... I just don't want to go through finding another loan app. and giving out more of my personal/bank information... So I HOPE that THIS is a"BETTER REVIEW" and "ENOUGH INFORMATION" for "MoneyLion"...

29 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

💫Thanks David for sharing your thoughts! We're on a journey toward five stars and are excited to get there with you! We will reach out to you directly via email to help resolve your concern.

Rated 2 out of 5 stars

My instacash is never consistent

My instacash is never consistent. It always fluctuate everytime I paid it off which is frustrating. Also, there is no increase after consistent payment either. For example, my instacash does not go up past a certain amount. Also, the fees are ridiculous. If you are going to charge that amount for fees, at least give more to the instacash.

7 May 2026
Unprompted review
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Reply from MoneyLion

Sorry to hear this! We definitely want to help sort things out. Please reach out to us through this form so our team can take a closer look: https://mlion.info/customerhelp

Rated 5 out of 5 stars

Intacash

Ok I like it very much

7 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

You’ve got us grinning like fools with this review. Thanks Deborah for the awesome feedback!🫶✨

Rated 5 out of 5 stars

Fast customer service

Fast customer service. No hesitation on negotiations for resolutions!!! Two thumbs up and 5 stars. Highly recommend if you are in a tight spot and need a bit of help. Multiple features give them a try! You wont regret it.

6 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Jesy for dropping that review! We’re pumped to keep giving you the financial mojo you need. Cheers for being part of the MoneyLion crew!❤️‍🔥🤝🎉

Rated 5 out of 5 stars

Money Lion has helped me countless…

Money Lion has helped me countless times when I needed help with bills or just regular life!

1 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We are blown away by your kind words, and we really appreciate the time you took to write such a detailed review! We're very grateful for customers like you, and hope you stick with us for years to come! 🤩🙌

Rated 5 out of 5 stars

Increased my advances easily

Increased my advances easily

5 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re stoked you’re digging Instacash and appreciate the props. Thanks Eric for being such a legend!👑😍

Rated 5 out of 5 stars

MoneyLion is reliable and safe to use

MoneyLion is reliable and safe to use. It's nice to be able to get money transferred to my personal bank or just keep in my roar account in case of emergency or unexpected expenses, the repayment plans are according to your pay dates and they are flexible if you need a little more time. The credit builder loan was a game changer for me it has helped improve my credit score by making on time payments. Thanks MoneyLion !!!!

1 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come!🥳💰

Rated 1 out of 5 stars

Money will go missing out your account

Money will go missing out your account

4 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re sorry for the experience you’ve had Leshia. A member of our Customer Advocacy team has reached out to you directly to assist further. We look forward to hearing from you and resolving this together.

Rated 5 out of 5 stars

Amazing options

Amazing options , the cash advance is very helpful when struggling.

4 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re stoked you’re digging Instacash and appreciate the props. Thanks for being such a legend!🤩🙌💯

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