Moneybox Reviews 4,398

Very quick and easy to set up. Web site easy to negotiate and best interest rate going. My daughter has also opened an account with Moneybox. Thank you all.

Very easy process to transfer my cash ISA and great rate- Thanks

I had a update a name change on my account. This was very simple on the Ai chat who also replied I would receive notification tomorrow when an operator had updated. True to word I received a notification message that it had been changed.

The platform is very intuitive and simple to navigate.

Nice one money box

Moneybox have a great App and regular contact by email. With lots of advise which could be very informative and I was always able to see how my savings were doing daily.

I would not recommend it if you care about transparency, and service. I set payday boost for the 1st of every month (Wednesday), payment was taken on the 8th (next wednesday) without warning, the process of reversing is impossible, they are unable to do this or anything else for the matter, you’ll have to withdraw and receive penalties. The customer service will not help you, because they don’t even understand the query.

I recommend (another app), it’s been soooo much easier. I wanted to have diversified savings for the future but if they can’t even do this simple thing, I wouldn’t trust them with your money long term. Closed my account ASAP!

Edit: They reached out to me only to reiterate that they would not resolve the issue. The fact that they directed me to withdraw my funds and take a 25% penalty on my funds RATHER than simply transfer to another provider with no losses, is insane.

If you value your money and security, I would not choose them.

Super easy and proactive support

Introductory bonus rate withdrawn on opening so better returns are available elsewhere.
Currently in the process of transferring, again

Very disappointed. Shortly after we opened a cash isa, base rates dropped as did our rate immediately, but the rate for new customers actually increased. Very underhand and I will be looking to move to another more trustworthy provider.

Cash ISA ,opened very easily with good interest rate. Also transferred in ISA very quickly with no fuss.
App simple to navigate

I am used to ISA transfers taking weeks so certainly anticipated this being no different. The process was very straightforward, not a intrusive as my last provider, and I was astonished to see the transfer had been completed within a matter of hours.,My wife followed suit and that only took a few days, more down to her previous provider.

Excellent app and when needed excellent customer service service

Good and helpful people there.

It has been easy and the feedback from money box team is in time without delay.

I found it was so easy to get in touch & speak to a real live person.
Ali was great. Answered & help me with my question to the point of going through what to do on my phone. I finished the call with all sorted on my account.
Thank you Ali

Very helpful staff

Setting up a cash isa was easy to do and transferring existing isa was done the next day which was reassuring, would recommend.

Happy with the service