Mondly Reviews 

787
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I feel they are not providing any service. If you once are entered into an one year subscription, they actually don't care about any bugs in the system whatever anymore.

Rated 5 out of 5 stars

Mondly's choice of starting with a massive bulk of cognates allows one to start understanding the phonetics and orthography (which I found hard and in great need of reform:)). Likable, funny, short a... See more

Rated 5 out of 5 stars

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know. The range of languages you can study is great too, lots of cool little fea... See more

Rated 1 out of 5 stars

Impossible to cancel my subscription. Their FAQ about how to do this by cancelling on my iPhone under Subscriptions just isn't there (nothing about Mondly) and after logging into their website there i... See more

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Company details

  1. Language Course Provider

Written by the company

Language Learning App


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2.4

Poor

TrustScore 2.5 out of 5

787 reviews

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2.4

All reviews

(787)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

The app teaches you some really useful…

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know.
The range of languages you can study is great too, lots of cool little features and tools in the app.

My only little gripe would be the layout/interface is a bit lacking design-wise, but the content itself is really great for providing realistic and useful vocabulary. Would recommend for someone whos trying to learn practical language for their target language.

27 February 2024
Unprompted review
Rated 4 out of 5 stars

I like the program a lot

I like the program a lot. I started using it when I was living in Germany in 2019, and it really helped with common discussions like going to a hotel or restaurant. It is also very good in increasing my vocabulary.

26 February 2024
Unprompted review
Rated 3 out of 5 stars

The lessons are really difficult for…

The lessons are really difficult for beginners to learn and waste money :

1. No explained errors
2. No teaching grammatical structures
3. The cost is too expensive and not suitable for some people like students
4. Pronunciation teaching is not professional and not detailed

But at least they create short daily lessons for learners to remember and repeat many times, I appreciate that

1 February 2024
Unprompted review
Mondly logo

Reply from Mondly

Dear Theresa,
Thank you for sharing your feedback. Mondly's approach relies on inductive learning, which is one of the most efficient teaching/learning approach. It helps you visualize, retain and employ what you're learning with almost no effort on your part. At Mondly, we do not view teaching and learning languages as being split into parts such as grammar and vocabulary but a living organism since one cannot be without the other. We can assure you that if you keep learning with Mondly, you will be able to speak and employ grammar rules without explicitly thinking about them.
As for the cost of Mondly, we hold our collaborators and ourselves at very high standards so the prices we have reflect these standards.
Regarding the pronunciation, we work with native speakers. If you encounter any issues in this regard, please do not hesitate to get in touch at support@mondly.com with some examples on the matter; we'd love to investigate them right away.
We deeply appreciate you learning with Mondly.
Kind regards,
Ioana

Rated 3 out of 5 stars

Mondly for learning Farsi

I am using Mondly for learning Farsi (Persian).
So far (after three weeks of using the app) I've discovered following flaws:
1) In some sentences prepositions are pronounced but ommited in written.
2) When you are asked to write a word using Arabic letters, the word will not be properly written (each letter will remain individual and they will not be joined together as they should be in handwriting).
3) Speaking (oral) exercises are tricky, not sure whether it is caused by the app itself or by my laptop micro but I rarely get good rating even though that I take all effort to pronounce correctly.
Customer support (I've been in contact with Efrain) is prompt and helpful.

8 January 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello,
First of all, thank you so much for your patience. We tried to follow this up via email and requested a couple of details but we were not able to get a reply. We'd love to investigate your reports so please do not hesitate to get in touch at support@mondly.com. We'll get back to you as soon as possible.
Thank you for learning with Mondly,
Ioana

Rated 5 out of 5 stars

Excellent language learning app

I switched my subscription to a lifetime membership in December. And I made a bit of a mess of it. A email was sent to customer services. Within a couple of days they had sorted it all out most satisfactorily. Excellent communication. As for Mondly itself, I have tried various other online language apps. I find this is the one that teaches and motivates me the best.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Doing the sucking’n If I was not trying to learn

If I was not trying to learn, some of the things that it thinks I am saying would be very comical. But it ends up being too frustrating. After repeating an entire sentence, the app sometimes will only register one word and some to end it is not even a word that o actually said.
IT SUCKS!!!
You f it had not already charge my card, i would definitely have moved on to another app. At this time, almost ANY OTHER APP!!

5 January 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello,
Thank you for your review. We tried locating a support request using your nickname and have also requested your contact information via Trustpilot but have not been able to identify any support requests from you.
We'd appreciate it if you could get in touch at support@mondly.com and let us know what issues you've encountered. We'll investigate them right away.
Kind regards,
Ioana from Mondly

Rated 2 out of 5 stars

Only for beginners.

There is almost no progression possible, you get to choose between "beginner" "intermediate" "or advanced"but that the lessons remain the same, the only difference seems to be that you will have to write the words instead of choosing in a list of words... but the words you learn will still be the same. The lessons are about A1 to A2 level. In their FAQ Mondly pretends to go up to B2 level, but that's far from the truth. Only use it if you are an absolute beginner, or want to have a beginner level in many different languages, for some reason...
The good point is they have many different languages. But the lessons are exactly the same in every language. I changed my evaluation from 1 to 2 stars after re-considering : it's not great in my opinion, but you can still use it if for beginning. Just don't forget to un-subscribe once you finished your training as it would otherwise be renewed.

5 January 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello Jonathan,
Thank you for your review. I am really sorry to see that you've not enjoyed the Mondly experience. We have different learning journeys, with appropriate difficulty levels, depending on your language combination.
Regarding the translations, we work only with native professionals for all our languages, we do not use automatic translations. If you have personally experienced this issue, we'd love to investigate this further so please do not hesitate to send us these reports at support@mondly.com and we'll start the investigation right away.
Also, we'd love to help you customize your learning journey so please let us know your language combination at support@mondly.com.
Kind regards,
Ioana from Mondly

Rated 5 out of 5 stars

Super support

The Support employee - Efrain his Name- was high qualified, friendly and made a great Job. Super ! 5 Stars.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Log in problem

Lately I faced log in difficulties. I sent an email and Ranny from Mondly replayed back in minutes and solved the issue.
Great service !!

28 December 2023
Unprompted review
Rated 2 out of 5 stars

AI Responses Ridiculously Poor

Mondly has a lot of good content, but the ridiculously poor inability of its AI program to correctly "hear" responses and provide correct feedback would be laughable if it wasn't so frustrating and such a barrier to learning.
Don't waste your money unless you have the patience of Job.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great App to learn new languages, great support!

First of all "Mondly" is great app for learning/training a new language, including Greek, which is not offered by many (or better said: by good) provider.

I got a little problem with my 'lifetime'-membership so I had to write to the support. What can I say, I barely ever had such a great and nice support before!

I absolutely recommend Mondly - in all ways!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

I'm using it for 3 years. Great for beginners.

In my experience customer support was very good.
As for the app, I'm using it for learning bulgarian and it is quite nice for beginners. Sometimes the translation is not perfect. It's one of the few apps where you can learn Bulgarian.

4 December 2023
Unprompted review
Rated 1 out of 5 stars

I wanted to use Mondly as an auxiliary…

I wanted to use Mondly as an auxiliary in my Mandarin learning and I found it very badly made. I don't know how they do with Indo-European languages, but they seem to treat non-Indo-European languages the same as Indo-European ones, and it is a huge mistake. Terrible and very shallow. I asked to be refunded within a few hours after my subscription : more than one week later, I still haven't received my refund, the customer service replies one in four of my messages and always with the same vagueness and uneffectiveness. Not only are they bad at what they pretend to be best at (languages), but they look like crooks to me. Avoid!

24 November 2023
Unprompted review
Mondly logo

Reply from Mondly

Hello Nicolas,

Thank you for your review. I am genuinely sorry to hear that your experience with our app, particularly with Mandarin learning, did not meet your expectations. We strive to accommodate the unique structure and nuances of all languages, including non-Indo-European ones, and we regret that we fell short in this instance.

Regarding your refund request, I apologize for the delay and for the frustration it has caused. We have been slower in replying to our students due to being across this very busy period of Black Friday. I do hope that you will understand where we're coming from and that we've done our best to minimize all the inconveniences that you might experience.

I checked our database, and it appears that this matter has been already dealt with.

I want to assure you that your feedback has been forwarded to the appropriate department. I hope that you'll be able to overlook this experience and that you will still consider Mondly for your future language-learning needs. Should you want to share further feedback, we're always available at support@mondly.com

All the best from your friends at Mondly!

Rated 3 out of 5 stars

Greek

I’m learning Greek and am using Mondly daily for practice. However there are so many grammar mistakes throughout (I double check in my grammar book) that I can no longer trust the programme. I once reported a mistake and they said they’d report it. But it happens regularly, especially with verbs. It’s a shame because it’s good for speaking practice.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Really excellent customer service

Really excellent customer service. I had a query about my account that took a few tries to figure out. I received an email response very day while we worked on it, and all were courteous, helpful, and directly addressed to my issue, which was in the end resolved well. I am also enjoying using the Mondly app.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Kudos to Mondly,

Kudos to Mondly,
I had bought a lifetime license and at one point I saw that I could no longer log into the platform as before. I wrote to them in the hope that they would try to help me, but deep down I was a pessimist. To my joy, people responded and solved my problem.

10 November 2023
Unprompted review

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