momnt.com Reviews 815

We enjoyed talking to Bonnie today, she answered all of questions and gave us a feeling of trust.

Great response, fast action and good customer service.

Spoke to Christine who verified who I was and then she went over throughly my new loan for a bathroom shower conversation. So far so good!

The call in process was one of the best I have experienced in my 80 years. I was directed to Bonnie after giving my name and could hear and understand all aspects of the call and process despite my severe hearing limits. Her questions were clear and her response to my answers and questions were all handled clearly and gave me confidence I am going to look forward to my account being well handled by your company.

Simple application process with fast response. Can't wait for my new windows

Bonnie was great, very knowledgeable and helpful. I appreciate the human touch. A much more pleasant customer experience than an automated call service

I am updating this review to reflect that Momnt has finally reopened my dispute, though only after I bypassed their front-line representatives to reach a supervisor.

My experience was defined by a total lack of transparency. Despite providing municipal records from the City of Plano proving the merchant performed unpermitted, illegal work, Momnt’s front-line staff repeatedly told me to 'talk to the merchant' and provided no updates on the case. It was only after I reached a supervisor and said magic words "FTC Holder Rule" (16 CFR Part 433) that the tone changed.

It has become clear that I’ve had to start my own investigation and do their job for them. It is unacceptable that a consumer must perform 100% of the investigative work and cite federal law just to get a lender to acknowledge a code-violating installation.

The representative was very helpful and patient.

Quick and easy review and setup.

It was nice and a gratifying feeling to be serviced by Jay. He is a "people person". He is tactful; possessed a friendly and respectful attitude dealing and talking with customers. He takes time to explain every detail of your questions and concerns. He gives you the feeling that "you", his customer, is his reason to be there and to help the best he could is his very existence in the company. I was lucky to be serviced by Jay and I was completely satisfied with his "above and beyond" service. Good luck, Jay!

I’ve had a great experience with Momnt Financial. The application process was quick and straightforward, and I really appreciated how transparent everything was from the start. Their payment options are flexible, and customer service has been helpful whenever I had questions. Overall, it’s been a smooth and stress-free way to manage financing.

This was my welcome call. The rep's name was Bonnie, she was very Friendly, pleasant and Polite. I am a call center manager and it was a breath of fresh air to have a conversation with Bonnie. She made my day

Fatima simply called to make sure my roofing project was completed and if I was satisfied with the outcome. She also wanted to make sure I didn't need any more of my funding to complete anything else on the project. It was nice to be checked on!

Answer all questions with expertise

Had the pleasure of speaking with Bonnie today. She was very helpful and walked me through everything and explained in detail all my questions. She was very pleasant and she made the experience easy to understand. Great Job

Excellent customer service. Very kind and very professional and understanding. 10 stars. .

Bonnie did great. She was sure to walk me through the process, and make sure any questions were answered.

Great Customer Service