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Molo Finance Reviews 1,645

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TrustScore 4.5 out of 5

4.7

Mortgage Lender
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting that interactions are pleasant and productive, with staff members often going above and beyond to provide clear and comprehensive answers. The service is frequently described as stellar, with consumers appreciating the smooth process and the valuable support received. However, some customers also noted issues with response times and delays, with a few expressing dissatisfaction over slow updates and prolonged waiting periods for applications to progress. A small portion of people were also dissatisfied with system issues that created unnecessary delays and a perceived lack of support, particularly concerning communication and meeting deadlines.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly, efficient,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration with slow... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

I interacted with the support team ANTON on the live chat. He as simply brilliant. Helpful, very clear and very kind. He linked the two conversations we had on two separate days and was able to answer... See more

Rated 5 out of 5 stars

I recently had a wonderful interaction with Paul from the support team! His demeanor is both kind and professional, yet he maintains a friendly approach. He handles tasks with impressive speed and eff... See more

Rated 5 out of 5 stars

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO! Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

Rated 5 out of 5 stars

Really happy with our experience getting a mortgage through Molo. It was a very smooth process and our Underwriter James was fantastic at communicating. I used the chat function to iron out a few quer... See more

Company details

  1. Mortgage Lender
  2. Financial Institution

Written by the company

Molo is the first mortgage provider designed to make life easy. Real time digital decisions mean that you can focus on finding the right property for you. No branch visits and no printed paperwork.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Question answered

Rex as per usual providing good and advice and answering my question I had in detail and in full. I would like to keep working with Molo in the future and help with my portfolio.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great and Efficient service

I hadn't used Molo for a while, had difficulty with my login credentials, spoke to Rex on the chat, who was able to resolve the issue in no time. I am able to login and submit my application. Thank you Rex

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

I had a question regarding the Mortgage offer I received and I asked it in the Live chat. I was answered point to point by an amazing Advisor named Anton. I feel this live chat option is brilliant and saved my time to a great Extent.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to Anton to help to retrieve my…

Spoke to Anton to help to retrieve my account and new clients query. He helped me out straightaway and sorted all my queries. Very quick and professional response and was more than willing to help. Thank you Anton

24 February 2025
Unprompted review

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