While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.9

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(3)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This was one of the worst customer…

This was one of the worst customer service experiences I have ever had.

The cleaners arrived 1 hour and 14 minutes late, showing complete disregard for my time. There was no level of professionalism that justified such a significant delay.

To make matters worse, I was charged $140 for two cleaners, and all they did was clean my refrigerator. The price was completely out of proportion to the amount of work completed.

Based on my experience, I cannot recommend this company. I would strongly encourage anyone considering their services to ask for a clear written estimate and confirmation of what work will be completed before booking
I CALLED THE MAIN OFFICE MANY TIMES, NO RESULTS

6 July 2026
Unprompted review
Rated 1 out of 5 stars

They did such a bad job with the…

They did such a bad job with the cleaning. Never again. First off, they kept changing the time for the clean, knowing well that people are busy. Some windows were left undone. The fridge was still a mess even after cleaning. They broke something off the microwave and just left it to the side. The baseboards were still dirty. They used our kitchen rags to clean and left them wet and messy on the floor when we got back. If you want a good clean even bare surface level clean, this is definitely NOT the place.

24 October 2025
Unprompted review
Rated 4 out of 5 stars

My experience with Molly Maid Chippenham

Molly Maid,Chippenham is a very experienced company. Mandy and Jade are professional, trustworthy with high standards, very approachable and do a fantastic job. Our home sparkles and smells wonderful after they have finished. We would recommend them too anyone that values their home and wants it to look amazing.

11 April 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look