MollyJewelryUS Reviews 

321
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional beauty and craftsmanship of the products, often noting their stunning appearance and high quality. Many people highlight the excellent customer service, describing the staff as helpful, patient, and responsive throughout the ordering and customization process. Reviewers appreciate the personalized approach and the ease of creating unique, custom pieces. However, some customers also noted issues with order delivery, including items being lost in transit or held by shipping carriers. A few other people also felt that there were occasional discrepancies with product quality, such as stones falling out, items tarnishing, or receiving incorrect sizing or metal color. Additionally, some reviewers mentioned a desire for more consistent communication regarding order updates and shipping notifications.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the beauty and... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful craftsmanship and stunning... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, professionalism, and excellent... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction that items were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(321)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect dainty wedding band

Perfect dainty wedding band: I was shopping around for a wedding band to work with the engagement ring and I was having a difficult time finding something I really loved until I found this site. They had so many rings to choose from and I was so impressed with their prices as well. I found a band with a similar style to my unique engagement ring and opted for the custom curvature option. It was super easy and when I received a CAD example of what the band would look like next to my engagement ring I was so impressed! I highly recommend!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

In loveee with my new wedding band😍

I absolutely fell in love with this ring online and couldn’t have any other. I was skeptical only because there was only one review for the ring, but it was a very good one and seemed sincere so I went for it and it was definitely the right decision! Matches my rose gold engagement ring perfectly and really compliments it.. as well as looking AMAZING, yet simple by itself😍 it took 2 weeks to ship to me, I paid extra for a customized fit and they emailed and confirm it’s exactly how I wanted. They reply quickly and I’m very satisfied with my ring, was well worth the cost. Wish I could add photos but there’s no spot for that. It looks exactly how it’s pictured on the website though, really beautiful (the box too!) and is a perfect fit.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, Unique Wedding Band!

I was honestly a little nervous going with an online store where I couldn’t see the ring in person first, but I did a lot of research to make sure there was nothing questionable with the company. MollyJewelryUS had the perfect wedding band to go with my somewhat unique shaped engagement ring, and they even had the option to do a “custom curve” to make sure it fit perfectly! They reached out right after I submitted my order (Feb 17th) for measurements and photos of my engagement ring, I got a mockup 9 days later (they even apologized for taking this long with the mockup), and by March 11th (I paid extra for rush shipping just in case) I received my beautiful wedding band! Based on my experience I would recommend this company.

11 March 2024
Rated 5 out of 5 stars

Amazinggggggg

The process was stress free! The ring was beautiful, and the smile it’s going to put on my girlfriends face is going to be a forever memory.

11 March 2024
Rated 5 out of 5 stars

The ring is awesome

The ring is awesome, and is better than what I expected. The shipping time was long. However I was too cheap to get the rushed, so that’s what I get. I love the ring and it is going to look so beautiful on her.

11 March 2024
Rated 5 out of 5 stars

What can I say..

What can I say... you guys blew my custom design out of the water and it came out perfect. I about cried and my fiance loves it so much. You guys are just awesome

13 December 2023
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces. I got so many compliments on them. They both stand out but are also minimalist. Most of all they are dainty while still making a statement which is exactly what I was going for. Took exactly 2 weeks and a day for them to come in and I was counting the days.

12 December 2023
Rated 5 out of 5 stars

Absolutely perfect!

The ring is absolutely beautiful!

Buying sight unseen, I was a little apprehensive, but the ring just seemed so perfect.

The moment I opened the box all my worries were relieved. The ring is absolutely beautiful!

The moissanite sparkles with amazing brilliance and the moonstone accents the setting perfectly.

The ring arrived in perfect condition with not so much as a fingerprint on it. I would absolutely purchase from MollyJewelery again!

11 December 2023
Rated 5 out of 5 stars

Amazing Customization Service

Hands down, the single greatest part of this experience was the assistance and service when I contacted Molly Jewelry about a custom order idea. My contact, Freya, was very knowledgeable and helpful. They worked with me back and forth through a series of over a dozen emails to take a ring design they had on their site and customize the stone, stone shape, color, etc. They were even able to provide a detailed sketch and preview of what the ring would look like and sent me photos of the various stones available. I was going for a particularly colored sapphire and was given over 2 dozen option choose. Despite how close it was tot he end of their Black Friday sale, they were able to help me place the order for the ring I'd customized. When it arrived, it looked absolutely stunning! Incredible craftsmanship and service. I only wish I could say even more great things!

24 November 2023
Rated 5 out of 5 stars

Shipping was on time and the ring is perfect

I ordered the ring online from overseas in Germany. It shipped to my address during the holidays no problem. The packaging display and the ring box it came with was pretty cool. My fiancé loves her ring so that’s good to, it is also super sparkly

11 December 2023
Rated 5 out of 5 stars

Excellent customer service and stunning jewlery.

Ordered a bridal set from MollyJewelry, was super excited. Recieved the rings, they were super beautiful, and proposed to my fiancée. She loved the ring too however, I ordered the rings to be way too large (we still got some nice pictures) but we needed to resize. Shortly after we went over the return policy and made sure we met all the requirements. The restocking fee did not cost more than resizing the ring (went to jewler and the lighting made the ring look extraordinary and got several compliments) so we chose to exchange the large ring for a smaller one. The customer service was extremely quick to respond and gave clear directions while also answering my questions thoroughly. After waiting for new rings (still super quick too), we received the right sized ones and they were still stunning. Super grateful for all the help and the beautiful rings.

16 November 2023
Rated 1 out of 5 stars

Ring sizing and lack of communication.

I had an issue with the ring size because the method for sizing described on the website is poorly made. I tried contacting your website using the contact us email request and never got a response. I have zero interest in doing business with a company like this ever again.

13 November 2023
MollyJewelryUS logo

Reply from MollyJewelryUS

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your frustration with the sizing process and communication.

We sincerely apologize if your email did not receive a timely response, we always strive to respond as quickly as possible and are reviewing this to ensure it does not happen again.

Regarding the sizing issue, we appreciate your honest input. Based on feedback like yours, we've improved our sizing guide to make it clearer and more accurate for future customers.

While we regret that we were not able to provide the experience you deserved, we genuinely value your feedback and are using it to improve.

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