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Mokwheel Reviews 497

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its solid build, impressive performance, and comfortable ride. Many people appreciate the bikes' power and endurance, especially for tackling hills and various terrains. The delivery service is often noted for its speed and careful packaging, ensuring products arrive in excellent condition. Reviewers also consistently commend the customer service for being responsive, helpful, and efficient in resolving issues. However, some customers have expressed dissatisfaction with customer service, citing issues like slow responses, conflicting information, or a lack of flexibility regarding exchanges. A few people also mentioned receiving incorrect parts or experiencing delays in receiving replacement components. Additionally, some reviewers felt that certain bike parts were of lower quality or that the motor performance did not meet their expectations for the advertised wattage.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the bikes as sturdy, well-built, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the bikes' sturdy build, impressive... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of assembly and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

If I remember correctly, there may have been some mix-up in delivery (since I had ordered 2 bikes with various accessories). But, customer service did well to communicate and resolve. The only i... See more

Rated 4 out of 5 stars

The Mokwheel Obsidian 2.0 is an impressive e-bike that delivers plenty of torque and speed for trail riding. It feels solid and well-built, and the power delivery is smooth and responsive—especial... See more

Rated 5 out of 5 stars

The design of the bike is awesome. The packaging was top notch. There wasn’t anything dented, etc. Something you could improve on is customer support in understanding how your bikes match up to other... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About Mokwheel

Written by the company

About Mokwheel Visit our Website Press & Reviews Mega Deals Test Ride Program Contact Us

Why Mokwheel?

Freedom · Exploration · Endless Energy · Breaking Boundaries

World's First Power Station E-bike thatintegrates an inverter and solar panel. Rewrite the way you power outdoors.

Ride Worry-Free with Mokwheel

Every journey, we’ve got your back

Every journey, we’ve got your back
Get free and fast shipping after order confirmation in 2-business days. 2-Year limited warranty. Installment payments available.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

497 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The bikes are impressive

The bikes are impressive, easy to build out of the box and fun to ride. A Basalt 2.0 for me, a Scoria for my wife. With warm weather I'll be using the Basalt for a commute to long beach which should be a nice ride. With parking at a premium where we live, the bikes will allow us to get around town without losing our parking spaces.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I are retired and decided…

My wife and I are retired and decided we wanted to join other retirees on their weekly e-bike excursions. We did our research and we both are very happy with our Mokwheel Basalt 2.0. If we were given the choice of keeping what we have or trading to another brand we would still get the Mokwheel Basalts! If you are in the market for an E-bike I would recommend you try out the Mokwheel before buying anything else! You will not regret it!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I love this Beast!!

I recently ordered the Basalt ST and all I can say is WOW! Shipping was so fast and the bike showed up in 3 days. Assembly was straight forward and easier than I thought. My first impression is holy smokes this bike is comfortable and fast. With the large tires and comfortable riding position long rides are a breeze and this bike moves! This is my first e-bike and I’m so happy I made the purchase. Looks awesome and performs great!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Mokwheel Obsidian

My Wife purchased a Mokwheel Scoria from a local dealer and she loves it, I use a older regular pedal bike that I have had for some 25 years and use it quite often. I liked how my wife would say how much fun she was having on her new Scoria so I decided to purchase a Mokwheel also, I went to our local dealer and tried out a few different bikes and decided that the Obsidian was the bike I would purchase so I ordered one thru Mokwheel.com (the local dealer did not have the color I was looking for) The bike was delivered by FedEx in 5 days, set up was easy for me.
we both use our Mokwheel bikes on weekends, I use my Obsidian almost every night for exercise and exploring my local parks and roads and I can say without hesitation that I'm glad I Made the purchase.
This Mokwheel Obsidian goes everywhere I want to go and I have a blast just cruising around town.
the power is very impressive and handles like a much lighter bike, the battery range is impressive.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Beast of the beasts

I’ve been watching e-bikes for little over a year. Reviews and features, the whole works. The selling point was the power converter. Now that I’ve ridden the Obsidian through the woods and on Atv trails. This bike is an absolute beast. I’ve climbed hills that proved difficult for an UTV to get up. Super smooth and fast. Shipping was fast and flawless. Setup instructions and video was a piece of cake. The bike is built like a tank, strong and heavy. I have no regrets.

5 May 2025
Unprompted review
Rated 4 out of 5 stars

Honest review

Some little scratches when delivered. Got some discount on the bike though.
Very like the bike, its powerfull and the Batterie last long. But the support of the engine could be more fine-tuned.
In spite of that its lot of fun using it!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I bought the Mokwheel Basalt and the…

I bought the Mokwheel Basalt and the Mokwheel Asphalt St. My wife and i are very happy with the bikes. They have a very good Quality and and are above what we expected. The Motor is very supportive but can be configured so that it fits your stile of cycling. The assembly was very easy but you should have a little experience with bikes if you do it yourself. You have to check everything so that you will not endanger yourself. I can say that both bikes where in perfekt condition and also perfektly pre assembled. I am riding the bike daily since the middle of March and it is a great experience. The only two thinks i have to criticize is the distance i can ride with one charge of the Batterie. It is around 55km to 60km. It is a lot of up and down and I use motor support berween 3 and 5. I still think that it is quite the distance. Another isue i had was with the padels. They seemed to be quit sturdy but they bent when i realy stressed them climing a hill. I bought myself some higher end padels and everything is fine. If you are a heavy and strong guy you should think about just replacing them from the beginning. Everything else ist sturdy and doesn't bend. I fully recommend the bikes. You will not get something better for the price. Another very importent think is that you musst be aware that a lot of bicycle shops will not support you when you have to do a repairs (in switzerland). So if you have to replace something you musst be able to do that by yourself with the help of the service team from mokwheel which I really.find very friendly and helpful. Go buy one and have fun.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

After sales = top !

When you have a technical issue, you can really check if the after sales are efficient. Thanks to them. I recommend !

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, while the bike was still under warranty some parts failed to operate properly, received replacement parts ASP and an email with clear instructions on how to install and test, received call back as well to check how the new parts are functioning. This is what we as customers should expect. Thank you Lectric! keep up the good work!

16 April 2025
Unprompted review
Rated 3 out of 5 stars

Battery fell out

Love my bike ride it daily but unfortunately one day I hit a dump and my battery fell out and slid. Now I have to use straps to hold it in place.

1 April 2025
Unprompted review
Mokwheel logo

Reply from Mokwheel

Hello Mina,

Thank you so much for sharing your experience with us. We're truly delighted to hear that you love this bike so much and ride it every day—it means a lot to us.

We sincerely apologize for the battery detaching on bumpy roads. Your safety and riding experience are our top priorities.

If you need any assistance, please feel free to contact our customer support team anytime.

Best regards,
Mokwheel

Rated 5 out of 5 stars

My Scoria is a rocket

My Scoria is a rocket, I love this bike.
But most I would like to thank the product support team.
I've never had a better service.
5 stars

15 March 2025
Unprompted review
Rated 4 out of 5 stars

The mokwheel slate rides well

The Mokwheel slate rides well, easy to use and assemble. We have 2 Slates!! The battery that came with my Mokwheel was defected. I reached and they sent me a brand new battery free of charge.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

The bike performs just as described in…

The bike performs just as described in the marketing. Quality upgraded components as compared to similar bikes in the price range .
Nice powerful but smooth transitioning motor .
One caviat is you need to be at least 5'11" to ride conformable. It is a big beast of a bike . About 80lbs and unless you get the step through the taller the rider the better .
Overall great bike great value .

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Mokwheel Rocks!

We really enjoy our Mokwheels! Mostly desert riding with some pavement (when we need a caffeine break at Starbucks)! Unfortunately, my pics do not upload. We run the crap out of these ebikes and they hold up well (Obsidian models, 1 yellow, 1 red and 1 red step thru, 3 total).

7 March 2025
Unprompted review
Rated 4 out of 5 stars

My experience so far with Mok Wheel

Good experience so far with Mok Wheel. Had a connection error but they sent a new controller unit and then a new display to fix the problem. I did have a broken mirror that they refused to replace, it was shipped fine but broke when I was installing it.

18 April 2024
Unprompted review

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