Mokaloha Reviews 240

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the attractive clothing items, good quality, and nice selection of colors. Some find the ordering process easy and the website user-friendly. Reviewers also mention that the fit of the clothing is often perfect and the materials are soft and comfortable. However, some people were dissatisfied with the delivery service, noting that orders often take a very long time to arrive, sometimes weeks or even months. There are also concerns about product quality and accuracy, with some customers receiving items that differed from their description or expectations in terms of material, color, or style. Additionally, some reviewers experienced issues with refunds and returns, finding the process difficult or being offered only partial refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some customers praise the great fit,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality, great... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report extremely long... See more

Refund

Reviewers highlight negative aspects of refund policies. Many customers report that obtaining a full refund... See more

Based on these reviews

Rated 3 out of 5 stars

The credit card we use daily, the bank that has over $190,000 in it was rejected three times by your company. First time ever. To buy the item I had to use another card we keep as JIC, it was used onl... See more

Rated 3 out of 5 stars

I was offered a 15% discount but could not apply it at checkout. I was seriously thinking about canceling my order. Your products are decent quality but the sizes are inconsistent and shipping and... See more

Rated 4 out of 5 stars

The web site is clunky. Moving between styles isn’t smooth, particularly after one puts a product in the cart. Needs a “continue shopping” button. Clothes- style and colors look great. Hard to be... See more

Rated 4 out of 5 stars

Your representative, Kyle, did a great job keeping me informed on the delivery of my order. I was not patient in taking three weeks to receiving my order. I found that the chest sizes are low for... See more

Rated 4 out of 5 stars

Very good website. Easy to navigate. Attractive clothing items. Prompt confirmatory email with order number. Seems like it’s taking a tad long to ship though. This review is written on 8/10/2025

Rated 4 out of 5 stars

I ordered a few shirts the other day - as a first time customer. I have received my order acknowledgement - thank you. However I am not able to give you an honest experience rating YET because I hav... See more

Rated 5 out of 5 stars

I ordered a great looking long sleeve “L” Tee shirt…it was just too tight on me…emailed Kyle at Mokaloha customer service immediately to exchange “L” for “XL”. Kyle came up with an excellent solu... See more

Rated 4 out of 5 stars

Interesting products…way too expensive…shipping should be free at these prices!! Everything says up to 50% off…means nothing! They send discount codes constantly-this time MS20, 20% off!!!

Rated 5 out of 5 stars

I am trying out your merchandise- I like the look and also shop Civil Society and CAL Sport of SanDiego- I hope the items I selected arrive promptly- I did read that the company has delivery issu... See more

Rated 4 out of 5 stars

I thought your website was a little confusing when I was checking out I noticed that my item was the wrong color and it was impossible to change that so I had to start all over start all over. I am n... See more

Rated 5 out of 5 stars

I was in the fashion and clothing industry many years ago and I actually stumbled upon Mokaloha. Style, colors, cuts look good. I just purchased an order and will see how the fabric is. It looks comfo... See more

Rated 1 out of 5 stars

Ordered two shirts, but immediately cancelled within their website’s stated 24 hour window. They ignored those requests. Shipped anyway, and refuse to resolve the issue. All according to their rep,... See more

Rated 4 out of 5 stars

I was looking for men’s Corduroy pants. Your sizes are S M L xxl 2 xxl 3xxl and the conversion chart was unhelpful. I was looking for 32in waist and 32 in length. The conversion chart first had me at... See more

Rated 1 out of 5 stars

Product does not remotely resemble the advertisement. Material looks like it is used as a "Star Trek" outfit for Captain Kirk. Horrible quality. They have offered a 20% refund-This is their refund po... See more

Rated 4 out of 5 stars

Nice selection of colors. They need to work out using a coupon code instead of the mandatory discount for additional items, since it is currently not possible to use the discount you wish.

Rated 5 out of 5 stars

The clothing looked nice and loved the colors. Looking forward to actually getting the products in soon. This is a very long wait and does make you think twice before ordering. Especially for a gift.... See more

Rated 1 out of 5 stars

ABSOLUTELY DO NOT BUY. SCAM. WHAT THEY ADVERTISE IS COMPLETELY DIFFERENT. I ORDERED A CORDUROY SWEATER AND RECEIVED 100% POLYESTER AND AFTER CONFIRMING IT WAS NOT A MISTAKE. ITS ALSO FROM CHINA WHICH... See more

Rated 1 out of 5 stars

Having tried for three weeks to make a purchase but the system won't accept our valid CCs. Tried diff. browsers. No change. No customer service #, terrible administration. Is this vendor real? Upda... See more

Rated 1 out of 5 stars

Garbage communication. Response email written like a 6-year-old without answering the primary question which is: what is your fulfillment policy?!!!!! 3 days and counting and no fulfillment. S... See more

Rated 1 out of 5 stars

Shoppers would be wise to avoid this Hong Kong-based outfit. If not an outright scam, it's close to it. The MO involves sending you cheap, low-quality items that don't correspond with their advertised... See more

Rated 5 out of 5 stars

Website is easy to navigate. Prices are fair. Quality is excellent as are the selections. Have purchased at least 12-15 shirts and have never been disappointed. The quality is very good. I have had sh... See more

Rated 5 out of 5 stars

multiple views of the shirt. It allowed me to see it from a few different angles, plus a close-up of the material. The ordering process was cut and dry. It was very easy to proceed.

Rated 5 out of 5 stars

I love the shirts I've bought from you. I am a senior executive and a bigger guy and I only like to wear what I call fat man shirts. I receive a lot of compliments on these shirts in my meetings. The... See more

Rated 5 out of 5 stars

I am in need of sweatshirts for the approaching winter months. I saw your ad and liked the selection that was offered. Ordering was easy. I can’t wait to receive them and hope they are of the quality... See more

Rated 4 out of 5 stars

Love your clothes, but why don't you have men's pant size related to waist size? I think it's absolutey crazy bizarre that you don't have that, as applicable to proper size.

Rated 5 out of 5 stars

My husband LOVES these shirts! 100% cotton is his favorite, colors are perfect, fit is perfect. Thank you so much!

Rated 5 out of 5 stars

My hubby loves your Momaloha tee shirts and needed some more. So we order d three more in different colors. Great fit and super soft. Ordering on line is easy and quick

Rated 5 out of 5 stars

Great customer service! I needed to change the size on my order (from L to XL), so I sent an email to customer service requesting the change. I was afraid that it might have been too late, and it wo... See more

Rated 5 out of 5 stars

I really liked the layout of the items I wanted to view…sizes, various colors available and the cost…I base my purchases on how often I would wear the item and where I would wear it to…I can say, this... See more

Rated 5 out of 5 stars

Unfortunately, I had to return two shirts because they did not fit me properly and I had to order a size larger. The customer service department handled everything very efficiently and I was most sati... See more

Rated 5 out of 5 stars

Quick response to questions. Ordered wrong color and customer service made the correction within minutes of emailing a request for the change.

Rated 2 out of 5 stars

Ordered a Men's Quarter Zip Distressed Washed Cotton Zipper Long Sleeve Sweatshirt in a navy blue. After almost 3 weeks a shirt finally showed up. Made from some kind of slippery synthetic mater... See more

Rated 1 out of 5 stars

Can’t even begin to express how totally unhappy I am with this Company. From false and deceptive advertising to poor poor quality…ordered shirts, what was delivered not even close to what was display... See more

Rated 1 out of 5 stars

Bought 3 pair of shorts. They were very poorly made, the sizes were not accurate, and they took nearly a month to attive. . The other issue that’s makes this company and it products the worst... See more

Rated 1 out of 5 stars

Horrible quality. The shirts we ordered looked nothing like the pictures. Cheap and awful shirts. Trying to return or get a refund was impossible. Customer service sent a few insincere emails then qui... See more

Rated 5 out of 5 stars

It was simple and easy to place an order, put it on the charge card etc. The merchandise looks great. All is a 100% POSITIVE EXPERIENCE.

Rated 5 out of 5 stars

Exchange for different product. Purchased two pairs of pants that were too short. Exchanging for two shirts. so far they have made hassle free.

Rated 4 out of 5 stars

The material is very nice and the body fit I consist with the stated size. My only criticism is that the arms don’t give much and are a little tight for a large.

Rated 4 out of 5 stars

I ordered three polo shirts and two were what I ordered, but the lavender shirt was a polyester shirt I didn’t order. I wanted the cotton polo shirt. Very disappointing!

Rated 1 out of 5 stars

Garbage clothing from China. Pictures rarely match what is sent. The sizes vary dramatically because they just basically send you whatever they have made. Good luck trying to return anything. It would... See more

Rated 5 out of 5 stars

Great selection! I’m a returning customer and I find Mokaloha products to be excellent quality and extremely comfortable. The site is super easy to navigate and the ordering/payment process is very... See more

Rated 5 out of 5 stars

Customer service was great. I had a problem and asked questions. They were very quick to response and answered my questions to help me with my purchase.

Rated 1 out of 5 stars

I ordered two two-piece suit sets and in both cases the top clearly did not match the bottom, in both color and texture of the fabric. It also took a long time for delivery, which came from China. W... See more

Rated 1 out of 5 stars

I am with the people who say beware. First warning sign was that the shipment came from China, which could be fine but takes a very long time. When the shirts finally arrived that were supposed to b... See more

Rated 1 out of 5 stars

Terrible experience - order took two months to arrive. After one month I asked for a refund and to cancel the order. They refused, and eventually offered me a 30% refund because I had opened a case wi... See more

Rated 5 out of 5 stars

I was looking for a shirt like the one I purchased. If I like the fit, I will return to purchase another in a different color. I would like to know how long it will take to get to me. Please let me kn... See more

Rated 1 out of 5 stars

I bought and item order # MK9145635 it is 6 days already and I did NOT RECEIVED EVEN THOUGHT THE SHIPMENT CHARGED $ 9.00 , we try to contact them and to give us information about the delivery tim... See more

Rated 1 out of 5 stars

almost seems like a scam. More than one week after order confirmation and full payment, order not shipped. Several queries, the response “ we are urgently preparing”…. ridiculous if you ask me. Pret... See more

Rated 5 out of 5 stars

The presentation was great, and the purchasing was a breeze this time! I only wish that it didn't take so long to get my purchased shirt!

Rated 5 out of 5 stars

Originally the order didn’t fit. They were kind enough to correct the order for only a shipping cost.



Contact info

3.4

Average

TrustScore 3.5 out of 5

240 reviews

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Rated 1 out of 5 stars

IT'S HARD TO GRASP HOW BADLY A COMPANY…

IT'S HARD TO GRASP HOW BADLY A COMPANY CAN LACK BASIC STANDARDS AND FUNCTION AND MISREPRESENT PRODUCTS, SIZING, AND RETURN POSSIBILITIES. On a 200.00, six item order. since I usually wear XL, but know Chinese products are usually too small, I ordered by the measured size graph, so (XXL). 3 items marked XXL were more like a medium, couldn't even get them over my head, and had a horrible flat, shiny polyester (photo was for 'vintage' look, , nothing like it. . Two others were more like 4XL, like swimming in a tent.

Easy returns? Nope, long interactions of negotiation because they don't tell you it ships from China. In lieu of refund minus exorbitant shipping. They refunded 40% of the cost of the items that were too small (32.00). And charged me 10.00 EACH (so 20.00) to reship the two that were massively too large. I received only one package and shirt, replacing at one size smaller (XL). It went from a tent down to a Medium size with XL marking, so small through the shoulders and chest I can't get it on over my head. And I've lost 14 lbs since ordering. Virtually nothing as described, and I'm out 200.00.

Shameful, this is completely avoidable in a company that cares about it's product and customers, and their refund policies are a joke.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Sweatshirts for Winter Months

I am in need of sweatshirts for the approaching winter months. I saw your ad and liked the selection that was offered. Ordering was easy. I can’t wait to receive them and hope they are of the quality that is advertised.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Garbage clothing from China

Garbage clothing from China. Pictures rarely match what is sent. The sizes vary dramatically because they just basically send you whatever they have made. Good luck trying to return anything. It would be easier to swim across the Atlantic Ocean.

30 November 2025
Unprompted review
Rated 4 out of 5 stars

The web site is clunky

The web site is clunky. Moving between styles isn’t smooth, particularly after one puts a product in the cart. Needs a “continue shopping” button. Clothes- style and colors look great. Hard to be more specific until I see fit and construction, so I’m taking a chance based on style and color….time will tell

28 November 2025
Unprompted review
Rated 4 out of 5 stars

Sizes and shipping

I was looking for men’s Corduroy pants. Your sizes are S M L xxl 2 xxl 3xxl and the conversion chart was unhelpful. I was looking for 32in waist and 32 in length. The conversion chart first had me at Medium but the lengths were measure from the hip (70inches L) so I don’t really know what I am getting. Also, I never received an arrival date. When is my order come. I went through all emails. None of them say.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

My husband ordered three shirts from…

My husband ordered three shirts from this company. He only received one that he actually ordered the other two were not. There’s no phone number to contact these people. You can only contact My Email and they don’t respond quite well. They wanted to give us 30% back off the shirts and to keep them and we said no we want the shirts that we ordered. Then they said we’ll just keep the two shirts and we’ll give you 40%. Again, no we want the shirts that we ordered or give us a full refund. Now look what they’re doing just to get a refund or a mailing label. This is what you have to go through. I do not recommend this company at all.
This is the email that they sent us and I told him I will be contacting our credit card company to dispute their charge Dear customer:
If you need to file a claim, Click to receive the incorrect item. please checking the mailbox you used to place the order and look for a policy email from Seel.
This email contains your policy ID and the covered items.
Click on the "Report an issue" button in the email to access your claims center, then follow the instructions based on the specific issue you encountered.
If you are unable to open the link in the email, you can also visit relutions seel ,
enter your email and order number or policy ID, and follow the instructions based on your specific issue.
If you have any questions, please feel free to contact them . stay away from this company.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Their products are of poor quality

Their products are of poor quality, do not look like they do online, and they make a return nearly impossible. Try to tire you out. Buy clothes from a clothing company whom would stand behind product.

12 November 2025
Unprompted review
Rated 4 out of 5 stars

I ordered a few shirts the other day

I ordered a few shirts the other day - as a first time customer. I have received my order acknowledgement - thank you. However I am not able to give you an honest experience rating YET because I have not received any shipping notification (too soon I think) and I am excited to see the quality of your products. If I am happy you will have a customer for lift. Looking forward to it then I will give you an honest review.....so this is more of an introduction than an actual review. So far, so good.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I am trying out your merchandise-

I am trying out your merchandise-
I like the look and also shop Civil Society and CAL Sport of SanDiego-

I hope the items I selected arrive promptly-
I did read that the company has delivery issues and sometimes orders take a long time to receive. But hopefully that’s not the case -

10 November 2025
Unprompted review
Rated 2 out of 5 stars

You are way overcharging for shipping and wrong discount applied

You are way overcharging for shipping. It is an insult. It does not cost $10 to ship a single shirt.
I entered in the MS20 discount but I then had to go back and change my payment and after I finished I saw it gave me the VIP15 discount. I have bought from you a few times but now I do not trust you anymore.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Probably a Racket

Shoppers would be wise to avoid this Hong Kong-based outfit. If not an outright scam, it's close to it. The MO involves sending you cheap, low-quality items that don't correspond with their advertised garments. Mokaloha will then refuse to accept returns or provide full reimbursements, instead offering customers a refund of 30 to 40 percent of the purchase price. The whole experience is a complete waste of time and, obviously, money. A report should be filed with the relevant authorities.

6 October 2025
Unprompted review
Rated 3 out of 5 stars

Fingers crossed

You have fakes on Amazon. Quality differs. Something needs to be done about that. Only other thing is your sizing. Up to 5XL so I hope I ordered the correct size. Size guide should be better.

5 November 2025
Unprompted review

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