MOHELA Reviews 

ABSOLUTE GARBAGE! Every time you call customer support, it's a minimum 4-hour wait, with 6-7 hour wait times being the norm. Almost impossible to reach an "advanced agent" who can actually help you! Even worse, they will purposely delay processing forbearance and IDR applications and start billing you full price even though federal laws prohibit them from doing this! ILLEGAL.

My account has been incorrect for 6 months. I have contacted them 3 times to fix it. It took 2 hours of waiting on the phone to get a person. They said my account would be fixed in about 10 business days. Two months later and it is still incorrect.

Harassing phone calls all day long if you're even one second late on payment. Please calm down and recognize that people work and can't take phone calls, and you are tying up my only line. Your 20 calls a day will make no difference in my response time. I am sure this review will do nothing, and they'll continue, but I am fed up with their antics. I wish I could give zero stars

Absolutely trash customer service. Can't hate this enough!

Mohela messed up my student loan repayments so badly, I had to break down and call them even though I knew it would be an awful experience. Waited 90 minutes to speak with a representative who then forwarded me to an "advance rep"-- wait time was a whopping 3 hours, so I asked for a call back. The call went straight to voicemail, and the number they left was the original number, so I started from the beginning. Now waiting for a call back from a rep that won't be able to help me and will have to advance my call again. Also sent them an email a week ago and they have yet to respond.

Worst company I have ever dealt with. Government should close this down.

This company is the absolute worst!!!! I truly hope the federal government find a new servicer!!!. They keep you on hold for hours, and then transfer you to some one else and they put yo on hold for hours, only to not be able to assist you with your issue. I have been trying to get my records of payment for weeks now and have not been successful. They sent me an email stating that I should look at my account history for that information. The account history does not have your name or account number and the payment records are all convoluted and you cannot make head or tails of them, this is ridiculous!!! If I could give them zero stars, I would. They are awful!!!

This is so ridiculous.
Terrible experience so far. This is the worst company ever. The customer care service is so horrible. I really wish I never got this loan because of the whole failed payments. I was fully stressed so much while on call. I was finally able to pay them off using mygains on-Morewins, if not the company would have been a total mess to my life.

I wish I could give 0 star. Terrible customer service. I wish I never got this loan.

Making payments nothing goes to the principle. Nothing. Hold times are hours when phoning. and if anyone answers they are clueless. No one can tell us what we have paid to principle and interest. There is NO accounting. Each payment goes towards nothing and the amount owing continues to increase.

How can a class action lawsuit be filed!!

Horrendous customer service. I have not had this experience with any other company. It's brutal and making me worried that I will have issues with payments. They should not be allowed to administer student loans.

If I could give a 0, I would. Every time I need to access my account they move to another platform in which I am forced to try to access my account, except I am unable to because somehow they can't recognize any of my information. This happens EVERY SINGLE TIME. The real kicker? I called their "customer service" number and was told my wait time was 3 HOURS. Ridiculous. I don't have time to call them on the days their automated message says is the "best time to call them" because I am working adult. Wish I could have chose another loan servicer.

Mohela is just as predatory as Navient! WORST customer service EVER IF you can stand the 3 hour wait.

What is happening here! The wait is terrible then only for the agent to have to transfer you to a tier 2 agent them it’s another 4 hour hold! Should they be hiring? Who manages this place and thinks it’s acceptable I’m trying my best to move from this student loan platform If I could rate it at a zero would!

WORST LOAN COMPANY EVER. THOSE HAVING PROBLEMS, CONTACT YOUR LOCAL GOVERNMENT AND FEDERAL GOVERNMENT. I HAVE. THEY NEED TO KNOW ABOUT THIS AND SHUT THEM DOWN!

Daughter has been trying to pay this and each time her payment is rejected. She continues to pay and get rejected.

Yesterday they contacted her to say that she now owes the full amount and they will be charging her the full amount because she has defaulted on the payment.

No one is available to contact. She ends up on hold for 5+ hours each time.

DO NOT get a loan from them. If you have one, alert local governments. They need to know about this company.

Terrible! Automatically switched to this awful student loan servicer and wished I never was! Can’t contact anyone live over the phone EVER, and I never get more than an automated, generic response via their “secure email” feature! I paid off my student loan and they hesitate to send me documentation, a letter, showing this?!?! DO NOT RECOMMEND - SWITCH IF YOU CAN!!!!

Wait 7 hours on hold to be transferred to another department for another 6 hours wait, but ofc offices close at 5

It's pretty sad, when I finally paid off my student loan and over paid with a refund of 613. 56 to be refunded. Since November I have been trying to get this refund back and have spoken with 5 different people and each one has a different story of where my refund is. I have paid more than enough between interest on a daily basis with my loan. Now you are giving me the run around, pretty pathetic. So people make sure you don't over pay cause it's an act of congress to get your money back.

I will add to the other reviews here. I have been on the phone from abroad, at my expense, for well over an hour. I thought Navient was bad, but this is insanity. And I am trying to make a payment and cannot do so over the site.