Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her. Also it s excellent experience chating wit... See more
Company replied
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See what reviewers are saying
Customer service is quick and effective. Only their online service needs a little work to match. Their website suggest that updates to such are in the works.
Company replied
I would give ZERO if possible. HOLY GOD OF CHRIST, they WILL lead you on with thousands of "offers" but WILL NEVER tell you all ropes and loops you have to jump through to "possibly" get it. I got app... See more
I like that i can set up my own payments with out contacting someone. It may be high interest, and their payments are only interest, but that works for me. I like this because it allows me to borrow w... See more
Company replied
Company details
Written by the company
Mogo is a Canadian fintech consumer financial services company. We currently offer a line of credit product and a mortgage product. We only operate in Canada, please make sure you are leaving a review for the correct Mogo. We only offer services to Canadian customers in Canada.
Contact info
PO Box 2419 Station Main, R3C 4A7, Winnipeg, Canada
- 1-800-980-6646
- MogoCares@Mogo.ca
- mogo.ca
You should know
4.5
Excellent
839 reviews
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scummy scam financial institute
I would give ZERO if possible. HOLY GOD OF CHRIST, they WILL lead you on with thousands of "offers" but WILL NEVER tell you all ropes and loops you have to jump through to "possibly" get it. I got approved for 5k then 3k then 1.8k but every damn times, they collected my bank data only to refuse the service right after. I wonder if this company exists only to harvest data illegally
16 April 2026
Unprompted review
It was relatively easy and quick
It was relatively easy and quick. Customer service was very quick to get back to me throughout.
14 April 2026
Unprompted review
Reply from Mogo
We really appreciate your feedback, Glenn! 🙌 It’s awesome to hear everything felt straightforward and fast, and that our team was quick to respond and guide you along the way. Providing efficient and reliable support is a big focus for us, especially when it comes to helping members with their MogoMini line of credit. Always here if you need anything further.
Reply from Mogo
Thanks a ton for your review, Maggie! ⭐ We’re glad to hear Madhurikumari made your experience smooth, helpful, and fast. Providing efficient support is a big priority for us, especially when it comes to your MogoMini line of credit. Your feedback means a lot and we’ll make sure it gets passed along!
The person on the chat was very prompt…
The person on the chat was very prompt and knowledgeable
13 April 2026
Unprompted review
Reply from Mogo
Thanks so much for the kind words, Sherri! 😊 We’re really glad to hear Surendra was able to provide prompt and knowledgeable support that made your experience a smooth one. Delivering fast, helpful service is something we take seriously, especially when it comes to supporting our members with their MogoMini line of credit. We’ll be sure to pass this along to Surendra!
Great Service!
Smooth, seamless experience from start to finish. Jaspal was most helpful and informative!
6 April 2026
Unprompted review
Reply from Mogo
Gina, we really appreciate you sharing this! It’s awesome to hear everything went smoothly and that Jaspal was helpful and informative throughout. Providing that kind of clear and supportive experience is what we strive for with the MogoMini line of credit. Thanks again for taking the time to leave a review, and we’re here whenever you need us.
Awesome customer service response.
Customer service is quick and effective. Only their online service needs a little work to match. Their website suggest that updates to such are in the works.
4 April 2026
Unprompted review
Reply from Mogo
Thanks so much for the thoughtful feedback! We’re really glad to hear you found our customer service quick and effective 👍 That’s exactly what we aim for when supporting members using the MogoMini line of credit. We also appreciate your note about the online experience and are always working to make it even better. Don’t hesitate to connect with us again if you ever need support.
Mogo is skilled with handling any…
Mogo is skilled with handling any chats. Always friendly & easy.
2 April 2026
Unprompted review
Reply from Mogo
Thanks so much for the awesome feedback, Chiara! We’re really glad to hear you’ve found our team friendly and easy to work with. Providing smooth and supportive service is a big part of what we aim for, especially when helping members with their MogoMini line of credit. Feel free to reach out anytime if you need anything else.
Worst company ever to work in
Worst leadership, they treat you as if you are a robot. No respect or consideration for anyone but themselves. No professionalism whatsoever.
these two leaders: Karan, Linh
they are the worst, the managers above them need to high better people. Disrespect is at it's peak.
2 April 2026
Unprompted review
Reply from Mogo
Thank you for taking the time to share your feedback, Chutiyah.
Mogo is committed to maintaining a professional and respectful workplace across all levels of the organization. We take feedback, privacy and security seriously, as we strengthen our organization and be able to support our members the best way we can.
As we are not able to review or comment on specific individuals or situations through a public review, we would welcome the opportunity to better understand the details of your experience.
Please contact us at mogocares@mogo.ca and reference this review so the appropriate team can look into this further.
We appreciate you bringing this to our attention.
Quick and efficient response 👍🏼
1 April 2026
Unprompted review
Reply from Mogo
Quela, we really appreciate you taking a moment to share this! Quick and efficient is what we strive for every day, especially when it comes to helping you manage your MogoMini line of credit 👍 It’s great to know our team delivered on that promise. Feel free to reach out anytime if you need anything else.
Do not deal with this company
Do not deal with this company. They are scammers and will steal your money.
26 March 2026
Unprompted review
Reply from Mogo
Hi Sylvie. Mogo is a regulated financial company in Canada and is publicly traded, and we do not engage in practices that involve taking or misusing member funds. Our products, including the MogoMini Line of Credit, are provided with clear terms and conditions so members understand how they work.
We take concerns like this seriously, but we are not able to review or address account specific details through a public review. We previously invited you to contact our team so we could look into your concerns, but we have not yet heard from you.
Please reach out to us at mogocares@mogo.ca and reference this review so we can investigate further and provide clarity. Our team is here to help.
Reply from Mogo
Big thanks for your kind words, Dev! We’re happy to hear your experience with Mogo was a positive one. Making access to the MogoMini line of credit simple and transparent is what we aim for every day, and feedback like yours keeps us motivated. Feel free to reach out anytime if you need anything else.
Quick and easy to chat with
Quick and easy to chat with. Made the process easy and stress free!
23 March 2026
Unprompted review
Reply from Mogo
Thanks so much for the kind words! We’re really glad to hear that Surendra was able to make your chat experience quick and easy. That’s exactly the level of support we aim to provide every step of the way. Making things smooth and stress free while helping with your MogoMini line of credit is what we’re all about. Don’t hesitate to get in touch if you ever need support, we’re always happy to help
Asking personal Information
They ask you twice for bank statements and personal information. Total scam do not fall for this, as I already provided them my infrmation and bank statements prior. This company does not seem to be Legit and they definately do not keep their promises.
21 March 2026
Unprompted review
Reply from Mogo
Thank you for sharing your feedback, Marco. Mogo is a regulated financial company in Canada and is publicly traded, and we take concerns related to personal information and account security very seriously. In certain cases, supporting documentation may be required to assess your financial profile and determine eligibility for approval. These steps are part of our standard process and are in place to help protect both our members and our platform.
We previously invited you to contact our team so we could review your situation in more detail, but we have not yet heard back. As we are not able to review account specific information through a public review, we encourage you to reach out so we can take a closer look and provide further clarity.
Please contact us at mogocares@mogo.ca and reference this review. Our team will be happy to assist.
Quick and professional
23 March 2026
Unprompted review
Reply from Mogo
Big thanks for the kind words, Chris! We’re happy to hear everything was handled quickly and professionally for you. Creating a seamless and efficient experience is a big part of what we focus on with the MogoMini line of credit. 🚀 Feel free to reach out anytime if you need anything else.
Great customer support when I was speaking by phone with the agent Karen.
Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her.
Also it s excellent experience chating with an agent on website, it was fast and understandable.
Thanks a lot for your great work.
19 March 2026
Unprompted review
Reply from Mogo
We truly appreciate you taking the time to leave this review, Tami! It’s awesome to hear that Karen provided such helpful and detailed support, and that your experience on both phone and chat was fast and easy to understand. That’s the kind of seamless experience we’re always working to deliver with the MogoMini line of credit. 🙌 If there’s ever anything else you need or any questions come up, feel free to reach out anytime if you need anything else.
Great customer service
19 March 2026
Unprompted review
Reply from Mogo
Thanks so much for the kind words, Andrew! We love hearing that you had a great experience with our team. Delivering simple, fast, and supportive service is exactly what we aim for with the MogoMini line of credit, so it’s awesome to know that came through for you. If there’s ever anything else you need or any questions come up, feel free to reach out anytime if you need anything else.
Exceptional service
Charnel Fz who helped me online with the service was very friendly and the experience was enjoyable. Friendly chat and fast service and responses. Definitely 5 star experience overall
13 March 2026
Unprompted review
Reply from Mogo
Thanks so much for the awesome feedback, Scott! We’re really glad to hear that Charnel F made your experience so enjoyable with friendly and fast support. Providing quick responses and a smooth chat experience is exactly what we aim for when helping members with the MogoMini line of credit 😊 We appreciate the 5 star love and are always here if you need anything.
Karen L
Karen L
Was were polite and sweet representative
Very helpful explain everything properly
11 March 2026
Unprompted review
Reply from Mogo
Big thanks for the kind words, Mohammad! We’re happy to hear that Karen L was polite, helpful, and took the time to explain everything properly. That level of care and clarity is exactly what we strive for with the MogoMini line of credit ⭐ Don’t hesitate to get in touch if you ever need support, we’re always happy to help.
Reply from Mogo
Big thanks for sharing this! We’re glad to know you found everything helpful and had a great experience with our customer service team. Creating an easy and supportive journey with the MogoMini line of credit is what we’re all about ⭐ Don’t hesitate to reach out if you ever have questions or need assistance.
My experience was good
My experience was good.
Surendra helped me understand everything real easy.
9 March 2026
Unprompted review
Reply from Mogo
We appreciate you taking the time to leave this feedback, Alvin! It’s great to hear that Surendra helped make everything simple and easy to follow. We’re all about keeping the MogoMini line of credit straightforward and easy to understand, so this means a lot 🙌 Let us know if you ever need a hand with anything else along the way.
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