AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... See more
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Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... See more
Company replied
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... See more
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... See more
Company replied
Company details
Written by the company
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contact info
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, United Kingdom
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Modora
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Thanks & Regards,
Modora UK
Satin green diamante clutch bag
Stunning clutch! Perfect colour match to my shoes and dress. Fast delivery. A* seller
29 March 2024
Reply from Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Terrible services, do not order from this company
Terrible services. Item missing from bag, I was not provided with a refund for the missing bag. the head of department called me several time from his personal number to discuss the issue which was never resolved and refused to put it in writing.
15 February 2024
Reply from Modora
Dear Lubaynah,
We're deeply sorry to hear about your disappointing experience. It's truly unacceptable that your item was missing from your bag and that you weren't provided with a refund for it. We apologize for any inconvenience this may have caused you. We take your feedback seriously and will address this matter internally to ensure it doesn't happen again in the future. We understand the importance of resolving issues promptly and professionally, and we apologize if our communication fell short of your expectations. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to assist you. Your satisfaction is our top priority.
Package didn't arrive
Not really the fault of Modora, my package never arrived from FedEx, they could have left a note but I didn't find any. FedEx said they tried to deliver three times, I don't know why they could not, I don't think the package needed signing for.
28 March 2024
Reply from Modora
We're truly sorry to hear about your experience with FedEx, and we completely understand your frustration. While it's unfortunate that your package didn't arrive as expected, we appreciate you reaching out to us. We'll do our best to assist you further and ensure that your future orders are delivered smoothly. Please feel free to contact us if you need any assistance or have any concerns. Your satisfaction is important to us.
Reply from Modora
Thank you so much for taking the time to write us this wonderful review. We appreciate all your support. Look forward to your next purchase.
I live in Northern Ireland and after I…
I live in Northern Ireland and after I placed my order I was informed you don't deliver here
25 March 2024
Great quality items
Great quality items, great sale items and I ordered at night and the next day it arrived. Will definitely be ordering again!
21 March 2024
Reply from Modora
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Thanks & Regards,
Modora UK
Great service!
Easy to order, prompt delivery - left with neighbour as I was out but the driver posted me a note to let me know where my parcel had been delivered to. Had to return the goods so rang fist to check and all was good for the return. Had to pay for the return - free returns would be good, but all in all a great service - thank you.
15 March 2024
Reply from Modora
Thank you for your positive feedback! We're glad to hear that ordering was easy and delivery was prompt. We appreciate your suggestion for free returns and will take it into consideration for future improvements. Thank you for choosing us!
Reply from Modora
Dear Customer,
Thank you so much for taking the time to write us such a wonderful review. Your kind words truly made our day. We are always looking for opportunities to exceed our customers' expectations. And with your feedback, it's clear our customers are noticing our efforts.
The delivery was great next day
The delivery was great next day, however I had a problem with the largest suitcase and I am still waiting for them to get back to me
As I am leaving on holiday soon, reason I bought new suitcases, I managed to get the lock sorted. Apparently it was loose and needed tightening. It would have been great had Modora got back to me personally 😕
14 March 2024
Reply from Modora
Could you please share product damage pictures to aid in expediting the resolution process?
Reply from Modora
Thank you for your 4-Star review! If you have any feedback on how we can make this a 5-star review, we’d love to hear from you!
Faulty handbag but helpful customer service
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contacted Modora’s customer services and after several conversations (including them suggesting I use a pair of pliers to close the clasp) they agreed, as the handbag was damaged, to refund the £2.99 postage as a way of reducing the cost.
4 March 2024
Unprompted review
Wrong item sent and overall bad service
They sent me the wrong item and was told that the item that I ordered is out of stock in my size but on their website it said that they were a few items still in stock. I was offered a refund and messaged them regarding refunding me my shipping fee as they were responsible for the wrong item being send and I told them to please update their website with correct stock information. I did not get a response but I was send an invoice with my refund amount including the shipping fee but when the refund came into my account it did not include the shipping fee which is not right.
8 January 2024
The most aggressive person who phoned…
The most aggressive person who phoned me shouting at me my colleagues heard unbelievable because I declined paying £45 for postage from main land to Northern Ireland have never heard such abuse from a young male in my life absolutely
31 January 2024
Reply from Modora
Dear customer,
We thank you for your comments . We will if needed retrain our staff on customer service. We have listened into the call and on this occasion we feel there is no retraining needed and nothing of what you have mentioned is accurate. Thank you
I received my order next day which was…
I received my order next day which was amazing and the scarf is very good quality
16 January 2024
Reply from Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
delivery was good but I sent one abaya…
delivery was good but I sent one abaya back no acknowledgment and no refund
2 January 2024
Reply from Modora
Dear Valued Customer,
We sincerely apologize for any inconvenience you may have experienced. Please accept our apologies. The refund has been successfully processed.
Sincerely,
Customer Excellence Team
Modora UK
Halal clothes
Halal clothes, good quality, turn around time from ordering to delivery is fabulous. Forget western brands support the Umma.
2 January 2024
Reply from Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Thanks & Regards,
Modora UK
Zero after sales service!!
Terrible customer service for this company! I typically read reviews before purchasing but didn’t do so this time. The dresses I ordered were shipped out in time but that’s where it all ends. The dresses were too large though I ordered my usual size. I mailed them to request a return and was told to use the label provided ‘in the parcel’ to return. There was no label so I returned at my own cost- fair enough. That’s where customer service response ended. The address they provided in the return email was registered to a company with a different name. I contacted them to clarify that this indeed was the right address- no reply. I returned the dresses- no acknowledgement of return although tracking shows it was delivered. I contacted them to follow up- no reply still. It’s been radio silence from them. Very, very, very poor!! I had intended to order the smaller sizes of the dresses but changed my mind with their appalling lack of response. I will create a chargeback complaint with my bank on Monday, and will not use this site ever again!
9 January 2024
Unprompted review
Reply from Modora
Dear Wisernow,
We are sincerely sorry to hear that you are not satisfied with your shopping experience. We are very sorry that the sizes on our website did not fit you and that sizes vary from person to person. We will continue to improve our quality and service. Our Services Team Member will contact you right away to address your concern.
Thanks & Regards,
Modora UK
The dress is amazing and received my…
The dress is amazing and received my order fairly quick.
1 January 2024
Reply from Modora
Hi Tooba, we are so grateful for your kind words. Thanks for sharing your review with us.
Very happy customer
Products were as shown
No mistakes with order
Fast and efficient delivery
Very happy
Will definitely shop again
1 January 2024
Reply from Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
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