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Modish Furnishing Reviews 

339
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the exceptional build and design of the furniture, noting that products look even better in person. Consumers are also thrilled with the prompt delivery service, often receiving their orders well ahead of schedule. Furthermore, buyers appreciate the dedicated customer support team for handling inquiries and resolving minor glitches professionally. However, some customers also noted occasional issues with damaged items upon delivery or unexpected challenges during the assembly process. A few reviewers felt disappointed when products arrived with minor defects or missing parts, though support teams typically addressed these matters promptly.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, describing items as stunning, sturdy,... See more

Delivery service

Clients share satisfaction with the delivery service, frequently praising quick shipping times, polite... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the sturdy build, great... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being helpful,... See more

Service

Consumers find service to be positive, highlighting exceptionally quick response times and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an exceptional experience. Ian at Modish has been extremely helpful answering any queries I had promptly which helped me make my decision to purchase an excellent piece of gar... See more

Company replied

Rated 5 out of 5 stars

The bar stools are stunning looking. They are firm, strong and are excellent quality. They have studs at the bottom, so no scraping against the floor. Perfect look for our new kitchen. Easy to assembl... See more

Company replied

Rated 5 out of 5 stars

Purchased a Maddison Cream velvet ottoman storage bed from Modish. Great company to deal with, they answered my queries very promptly and I placed my order which arrived within a week! Well packaged... See more

Company replied

Rated 5 out of 5 stars

We recently purchased some garden furniture and are really pleased with it. It arrived promptly and, although there were quite a few parts, the instructions were clear and it was straightforward t... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bed Shop
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Written by the company

Modish Furnishing sells design-led furniture at competitive prices. We are a family-run, independent brand and supply homes across the UK. With offices based in Glasgow, our small in-house buying team hand-pick products from the world’s most renowned manufacturers, to ensure your home is getting the best quality, on-trend pieces at competitive prices.

Manufacturer's Guarantee

1-Year Product Guarantee

All non-made-to-order products purchased from Modish Furnishing include a 1-year manufacturer’s guarantee from the date of delivery. This guarantee covers the repair or replacement of defective items or parts that arise due to manufacturing faults, subject to the manufacturer’s terms and conditions. During this period, if an item or component fails under normal use, we will arrange for the appropriate replacement or remedy free of charge. To make a claim, please retain your proof of purchase and contact our customer service team with details of the issue so we can assist you promptly. This guarantee is in addition to your statutory rights under UK consumer law.

Contact info

Modish Furnishing

Curated modern furniture, crafted for style & Aesthetic

4.8

Excellent

TrustScore 5 out of 5

339 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(339)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barstools look nice & sturdy

Lets start a delivery, it was superfast. Packaging was secure. Now lets come to barstool, it matches with picture on the website. Assembly is more or less straight forward. Barstool looks nice and posh. Its still too early to comment about quality and stability.

9 February 2026
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Reply from Modish Furnishing

Thank you so much for your amazing feedback!

We’re so glad to hear that the delivery was fast, the packaging secure, and that your barstool matches the pictures on our website. It’s great to know the assembly went smoothly and that you’re happy with how it looks.

We appreciate your thoughts and hope you continue to enjoy your new barstool. We’re confident it will provide lasting quality and stability, and we’re always here if you need any support.

Kind regards,
The Modish Team

Rated 5 out of 5 stars

Great product

Love the stools and wrapped well

9 February 2026
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Reply from Modish Furnishing

Thank you so much for your wonderful feedback!

We’re so delighted to hear that you love the stools and that they arrived safely. Your support means a lot, and we hope you continue to enjoy them!

Kind regards,
The Modish Team

Rated 3 out of 5 stars

Fast and Efficient service

Good selection, easy to order online and delivery was quick and efficient. Disappointed to find that they needed putting together as they were not cheap items and in my opinion should have been pre-built. The picture instructions were not easy to follow. Quality of item is decent but very expensive. No care instructions with them as to cleaning of seat and backing material which does not zip off???

27 January 2026
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Reply from Modish Furnishing

Thank you for your detailed review and for sharing your experience. We’re thrilled to hear that you found our selection, ordering process, and delivery service to be quick and efficient.

We truly appreciate your feedback regarding the assembly process, and we understand how frustrating unclear instructions can be. We’ll definitely take that into account to improve the clarity of our assembly guides in the future.

We also want to apologize for the lack of care instructions for the seat and backing material. We value your input and will work to include this important information for future customers.

While we strive to offer high-quality products, we understand that expectations about price and assembly can vary. We’re grateful for your honest thoughts, and we’ll use them to continue improving

The Modish Team.

Rated 4 out of 5 stars

quick delivery lg no

7 January 2026
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Reply from Modish Furnishing

Hi Barbara,

Thank you for your review! We're so glad to hear that your barstools were delivered quickly. We appreciate your feedback, and if there’s anything more we can assist with, please don't hesitate to reach out.
The Modish Team

Rated 1 out of 5 stars

I have been trying to return an item

I have been trying to return an item, I have emailed numerous times there is no contact number to ring to start the process of returning the two dining chairs and had no contact back! I am now out of pocket by £320 and have a large box in the way sat in my kitchen.

15 January 2026
Unprompted review
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Reply from Modish Furnishing

Dear Sarah,

Thank you for getting in touch, and I’m sorry to hear about your frustration. Please rest assured that we are here to help and would never turn away from a customer needing support.

We have carefully checked our records and can confirm that we have not received any emails or phone calls regarding a return from someone under the name Sarah, nor have we received any contact about returning two dining chairs. We truly apologise if there has been any miscommunication and understand how inconvenient this situation must feel.

To allow us to resolve this for you as quickly as possible, could you please reply with:

The name of the dining chairs

Your 4-digit order number

Once we have this information, we can immediately look into your order and advise on the return process.

Please email us directly at enquiries@modishfurnishing.co.uk, and we will be more than happy to assist and get this sorted for you promptly.

Kind regards,
Modish Furnishing Customer Support Team
Modish Furnishing

Rated 5 out of 5 stars

I have to give 5 stars as the customer…

I have to give 5 stars as the customer service team handled the bad weather delivery issues really well.

I had ordered 3 chairs but the snow made delivery difficult - i did call and it was a bit of mare but Modish chased this up and delievered 3 fantastic bar stools.

I will be ordering again soon. Quality of the products was excellent.

5 January 2026
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Reply from Modish Furnishing

Thank you so much for taking the time to leave such a kind 5-star review. We really appreciate your patience and understanding during the bad weather, and we’re glad our team was able to get everything sorted for you in the end.

It’s great to hear that you’re happy with the bar stools and the quality of the products. Your feedback means a lot to us, and we look forward to welcoming you back again very soon.

The Modish Team

Rated 5 out of 5 stars

Great quality

Great quality, absolutely love the table and chair

30 December 2025
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Reply from Modish Furnishing

Thank you so much for your kind review. We’re delighted to hear that you absolutely love the table and chair. Customer satisfaction and quality are very important to us, so your feedback truly means a lot.

The Modish Team

Rated 5 out of 5 stars

the whole experience from ordering to…

the whole experience from ordering to delivery ... the quality of the stools are great

12 December 2025
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Reply from Modish Furnishing

Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience from ordering to delivery went smoothly and that you’re happy with the quality of the stools. We really appreciate your support.

Rated 4 out of 5 stars

good customer service

To be honest I'm only rating the company on the fact that once they had sent the items which we couldn't put together, due to a fault, they didn't quibble about a refund. The actual items were disappointing because assembly was impossible.

8 December 2025
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Reply from Modish Furnishing

Thank you for taking the time to leave your feedback. We’re very sorry to hear that the items were disappointing and that assembly wasn’t possible due to a fault. This is certainly not the experience we want for our customers.

We’re pleased we were able to resolve the matter quickly with a refund, and we appreciate you recognising this. Your comments have been noted and will be shared with our quality team to help prevent similar issues in the future. Thank you again for bringing this to our attention.

The Modish Team

Rated 4 out of 5 stars

This is our second order now

This is our second order now, and we are very happy with the product, the customer service, and delivery time. All very positive. Thankyou

15 December 2025
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Reply from Modish Furnishing

Thank you so much for your continued support and for placing a second order with us. We’re delighted to hear that you’re happy with the product, our customer service, and the delivery time. Your positive feedback truly means a lot to us.

The Modish Team

Rated 5 out of 5 stars

Fantastic service and great item

Fantastic service and great item. Delivery fast. Many thanks

15 December 2025
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Reply from Modish Furnishing

Thank you for taking the time to leave a review. We’re so pleased to hear that you were happy with the service, the item, and the fast delivery. Your support is very much appreciated.

The Modish Team

Rated 5 out of 5 stars

Chairs are beautiful and best of all…

Chairs are beautiful and best of all they come completed no putting them together
They really look classy - so many compliments..
Communication was good especially with the delivery drivers whom
Was exceptionally polite and helpful well done guys

25 November 2025
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Reply from Modish Furnishing

Thank you so much for your wonderful review. We’re delighted to hear that you love the chairs and that having them delivered fully assembled made a difference. It’s also lovely to know they’ve received so many compliments.

We’re especially pleased to hear your kind words about the communication and our delivery drivers we’ll be sure to pass this feedback on to the team. Thank you again for your support.

The Modish Team

Rated 5 out of 5 stars

Amazing quality

I love these stalls, they look as seen online. The material is perfect and they are very sturdy and a great addition to my new garden room.

28 November 2025
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Reply from Modish Furnishing

Thank you for your fantastic feedback. We’re so pleased to hear that you love the stools and that they’ve made a great addition to your garden room. We hope to serve you again soon

The Modish Team

Rated 5 out of 5 stars

Very quick delivery at such a busy time…

Very quick delivery at such a busy time and the customer servive was great

9 December 2025
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Reply from Modish Furnishing

We’re really pleased your order arrived quickly and that you were happy with our customer service, especially during such a busy time. We truly appreciate your support.

The Modish Team

Rated 2 out of 5 stars

Poor Courier experience

Delivery was scheduled between 2-4. I received a call regarding early delivery. I left work early to accommodate delivery, and travelled an hour to my home. I received a call from the courier that they were at my residence and were refusing to wait the 5 minutes for me to get home. I was lucky my neighbour was passing otherwise the delivery would be missed due to the courier leaving.

8 December 2025
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Reply from Modish Furnishing

Thank you for taking the time to share your experience. We’re really sorry for the frustration caused by the courier on this occasion. Unfortunately, during December courier companies are under extreme pressure, and their reliability and communication can be unpredictable despite scheduled delivery windows. While we always do our best to dispatch orders promptly, the final delivery is handled entirely by the courier, and situations like this are regrettably outside of our direct control.

We’re glad to hear your neighbour was able to help prevent a missed delivery, and we truly appreciate your patience during such a busy time of year. Your feedback is valuable and will be taken on board when reviewing our courier options.

The Modish Team

Rated 5 out of 5 stars

Amazing customer service

After a glitch with the courier company , modish went above & beyond with their customer service to rectify & I could not be happier , well done modish not many companies would have went to the lengths that you have .
A very satisfied customer I will be buying again soon

8 December 2025
Unprompted review
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Reply from Modish Furnishing

Thank you so much for this lovely feedback. We’re really happy we could sort everything out for you after the courier issue. It genuinely means a lot to hear that you were pleased with our service. Thanks again for your support, and we look forward to helping you again very soon.

The Modish Team

Rated 5 out of 5 stars

Modish furnishing provide a very good…

Modish furnishing provide a very good service. My furniture was delivered before the delivery date, they replaced a damaged piece within two days of my request. Well happy with the service.
5⭐️⭐️🌟🌟🌟

1 December 2025
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Reply from Modish Furnishing

Thanks so much for your feedback. We’re really glad your furniture arrived earlier than expected and that we could get the damaged piece sorted quickly for you. It’s great to hear you’re happy with the service, and we really appreciate you choosing Modish Furnishing.

The Modish Team

Rated 5 out of 5 stars

excellent quality excellent customer…

excellent quality excellent customer service great delivery

17 November 2025
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Reply from Modish Furnishing

Hi Karen,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality of your new bed, as well as the customer service and delivery experience. Your feedback truly means a lot to us.

If you ever need anything else, we’re always here to help!

The Modish Team

Rated 5 out of 5 stars

4 bar stools - great quality

What an amazing company! I ordered some chairs, there was one piece missing and they shipped it out as soon as I sent the email.

Great quality and customer service. Definitely will be shopping with you again.

28 November 2025
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Reply from Modish Furnishing

Hi Shay
We’re thrilled to hear that you love the quality of the bar stools and that our team was able to get the missing piece to you quickly. Your satisfaction means everything to us.

We truly appreciate your kind words about our customer service, and we’re excited to have you shop with us again in the future!

The Modish Team

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