app told me the withdrawal was complete, the bank has nothing, and support say its still processing on their side. two different answers and no way to tell whos right

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dark mode on, notifications off, autoplay limits configured. all three held after an app update, and the slots still load without issues.
Opened the cashier on my iPhone SE right after eating. The keyboard left the confirm button visible, and the verification code showed up before I changed apps.
uploaded my bank statement the 3rd and they accepted it. A week later, for the second withdrawal, they wanted the exact same document again, like nothing was on file.
Company details
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Contact info
12 Rue du Docteur Bouchut, 69003, Lyon, France
- info@modernpulse.space
- modernpulse.space
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Live chat kept putting me back at…
Live chat kept putting me back at position eighteen.
fourth time chasing the same payout and…
fourth time chasing the same payout and I get a diferent anwser each time
wednesday afternoon I noticed the…
wednesday afternoon I noticed the balance returned without any note. It stayed that way after refresh, which made no sense
uploaded my bank statement the 3rd and…
uploaded my bank statement the 3rd and they accepted it. A week later, for the second withdrawal, they wanted the exact same document again, like nothing was on file.
The rewards tab showed nothing after…
The rewards tab showed nothing after deposit.
I checked before an early shift and…
I checked before an early shift and favourites vanished after I changed device. I asked support and got a vague wait message — made no sense.
The offer terms changed.
The support form erased my message when…
The support form erased my message when I attached a PDF. Retyped it once, then it froze again.
After registration
After registration, three different documents were rejected without explanation.
The hall smelled strongly of fried food…
The hall smelled strongly of fried food near the front tables, and the ventilation was not coping. I moved seats after one game and lost the view of the main board.
Withdraw button stayed grey.
There were barely any live tables open…
There were barely any live tables open after midnight. For a casino that puts it on the front page, finding a free seat while dinner cooked was near impossible.
Max bet warning appeared only after…
Max bet warning appeared only after several spins..
balance lagged on Jack and the…
balance lagged on Jack and the Beanstalk so I overstaked without meaning to
Cashback still not scheduled.
I only used a small amount
I only used a small amount, yet table games contributed almost nothing toward wagering. The account area gave no useful context.
before I gave up
before I gave up, a small session created two support issues. It stayed that way after refresh, which made no sense.
my experience was fine at first
my experience was fine at first. Then each reply asked me to wait again, and the rest of the session became a hassle.
Buffalo King locked mid-round
halfway through the session
halfway through the session, the cashout line vanished after I switched devices. I asked support and got the same question again
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