Modernlivingdirect Reviews 

105
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally smooth ordering process, highlighting that items arrive promptly, in secure packaging, and often ahead of schedule. People are very happy with the purchased bathroom and kitchen items, such as stylish sinks, durable shower trays, and reliable hobs that look fantastic. Some reviewers were not happy with the customer service, experiencing slow communication, unhelpful responses, and rude support when attempting to resolve product issues. A few consumers also reported receiving items that arrived damaged or did not match the online descriptions, making aftersales support extremely frustrating.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as gas hobs, sinks, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Order

Users describe positive interactions with order, highlighting smooth and straightforward online processes... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. On one hand,... See more

Quality

Consumers find quality to be positive, frequently highlighting brilliant products that look fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service (especially from a lady named Amreen). I had an issue with the colour of the fittings to go with my shower door and Amreen made the process as easy as possible. Thanks again... See more

Company replied

Rated 5 out of 5 stars

Everything was great, ordered a marble effect shower tray which was just as described and expected, looks really good. Delivery was efficient and easy to arrange for the correct day to arrive. Would d... See more

Rated 5 out of 5 stars

Ordered Stone resin shower tray, arrived earlier than expected and great value for the quality received. would highly recommend and will be coming back for future bathroom fixtures.

Company replied

Rated 5 out of 5 stars

Easy ordering with plenty of detailed techy drawings about my sink size. I particularly liked the excellent pre delivery emails informing me of the APC delivery company’s arrival time. My stainless... See more

Company replied


Company details

  1. Kitchen Supply Store

Information provided by various external sources

Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(105)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very rapid flow for the delivery of my tap!!

I have never come across or used this website before but very pleased I did as the Franke tap that I purchased was at a better price and delivery was within a couple of days. Will definitely use again.

6 March 2015
Unprompted review
Modernlivingdirect logo

Reply from Modernlivingdirect

My favourite review so far. Excellent headline! Many thanks for your order.

Rated 5 out of 5 stars

Fantastic service

I ordered a Franke tap on a Tuesday morning ( it was out of stock, but would be in stock on the Thursday). I received the tap on the Friday morning. Perfect service and friendly person I spoke to.

6 March 2015
Unprompted review
Modernlivingdirect logo

Reply from Modernlivingdirect

Thank you so much. I was that friendly person, so it's always nice to get a mention! Best wishes for the future and I hope to deal with you again.

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