Modern Home Interiors Reviews 

226
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Delivery was prompt and hassle free. Delighted with purchase. Looks good and finishing touches are nice. My only criticism would be mirror flimsy and does not fit full size hangers but if using shel... See more

Rated 5 out of 5 stars

Bought 2x lamps from Modern Home Interiors. Delivered directly from manufacturer. One was damaged and we realised the item was too large for the setting. Usman was very helpful over the weekend in org... See more

Rated 5 out of 5 stars

Great value for money. I just found some amazing decoration such as a patterned duvet set, a fashionable tray, cushions, wine glasses, dried flowers and Valentine's little plates for an amazing... See more

Rated 4 out of 5 stars

Ordered a gorgeous umbrella stand. Arrived in good time, but had been damaged in transit. Contacted customer services, and Usman was all over it - sent the label for the return, and once i'd confirmed... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store

Written by the company

Modern Home Interiors are an online furniture retailer specialising in luxury and contemporary furniture within the UK. Nationwide delivery through our 2 man specialist team. Bedroom, Living Room, Dining Room, Home Accessories and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(226)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Unfortunately I had to return some items as they were not a good fit for our home but Usman swiftly arranged a collection and this process was smooth.
I will definitely be buying from modern home interiors again.
Thank you for the excellent service and communication

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Julian Bowen Side Table

Spoke with Modern Home Interiors
first to find out if the item was in stock the assistant was extremely helpful so ordered on line where everything was very straightforward including delivery - will certainly use this Company again.

16 April 2023
Rated 1 out of 5 stars

Name on review

The review features in my late husbands name rather than mine - not sure how that can happen?

22 February 2023
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi,

Thank you for your review.

I have taken a look into your order to provide some more information for you.

In regards to the name on your Trustpilot account, this is set by whoever created your original Trustpilot account - unfortunately we don't have any control over that as it will have been registered by the customer in any particular name or email address.

You should also be able to edit the name on your Trustpilot account by logging in and going to the Settings or Personal Account Sections - if you wish to do so.

Please contact us at info@modernhomeinteriors.co.uk if you wish to discuss further.

Kind regards,

Customer Service Team
Modern Home Interiors

Rated 4 out of 5 stars

The wardrobe and chest of drawers I…

The wardrobe and chest of drawers I ordered are perfect. however, I was ent the wrong bed side table colour but the team through a chat helped me sorted out to get me one re delivered. The phone line that is on the contact page of the website doesn’t work (I’m not sure if it’s meant to be there). Happy with everything else just make sure you Check the furniture before the delivery men leave! Things happen.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Service for Modern Home Interiors.

Modern Home Interiors are a fantastic company. We purchased a Set of 3 Green Marble Nesting Side Tables. An absolutely gorgeous on trend set of tables which are very well priced compared to other furniture websites. The matt gold legs and green marble tops make this a conversation piece of furniture in our living room. Lovely!
We had several online chats with Usman (Usman Majid: Sales Executive, Modern Home Interiors Ltd).
Usman went the extra mile to even weigh the tables for us; out of interest all 3 them weigh a total of 15kg. The tables were delivered with extra protective packaging via DPD. Usman had mentioned this in our online chat and had kept his promise. Excellent Usman! The whole process from ordering to delivery has been first rate. Please do not hesitate to order from Modern Home Interiors via Usman. You will not be disappointed. Thank you very much Usman for your outstanding customer service! We will definitely order more furniture from you in the future. Keep up the great work!

2 February 2023
Rated 5 out of 5 stars

Responsive, helpful and beautiful product

Bought 2x lamps from Modern Home Interiors. Delivered directly from manufacturer. One was damaged and we realised the item was too large for the setting. Usman was very helpful over the weekend in organising things for the return, but also we identified an alternative lamp from same manufacturer. Came next day - superb product. Cannot fault this retailer - would happily purchase from them again. Excellent service throughout

16 December 2022
Rated 5 out of 5 stars

1st Class Company to do business with.

From start to finish this company was 100% from first contacting them and speaking with a man called Usman paid my deposit i found Usman to be polite, professional and so easy to communicate with. Delivery was early and again Usman was on the ball. To conclude the delivery men came out of the same mould as Usman. I will 100% deal with this company again.

19 October 2022
Rated 4 out of 5 stars

I like the product but not all spices fit into it.

The delivery was on time and happy with quality & colour of spice rack, ... but the spice jars I have do not fit into the holes. The ones that do fit are Swartz and ALDI. I have all sorts that don’t fit ie tesco, M&S .
And I cannot find some clear jars that Fit so I’ll need to buy just Swartz & Aldi going forward.

30 September 2022
Rated 5 out of 5 stars

Good quality desk, great customer service

The desk I ordered arrived on time with a good delivery service (especially seeing as I wasn't charged extra for delivery). It was flatpacked but easy to put together and I loved that it was made from good quality wood and metal. I spoke with the customer service team before ordering to check stock and delivery options and they replied quickly, answered all my questions and we overall very helpful. I'd definitely buy from them again!

20 September 2022
Rated 5 out of 5 stars

Excellent customer service

I recently bought two Julien Bowen units for my bedroom. I can't speak highly enough of the service I recieved from Usman and the team. I was kept informed about delivery dates and when there was a manufacturing imperfection with one of the units (nothing to do with Modern Home Interiors), Usman dealt with the manufacturer to arrange an exchange, keeping me informed along the way. I would have no hesitation about buying from this store in the future. Thanks to Usman for great customer service.

21 September 2022
Unprompted review
Rated 4 out of 5 stars

Great customer service

Ordered a gorgeous umbrella stand. Arrived in good time, but had been damaged in transit. Contacted customer services, and Usman was all over it - sent the label for the return, and once i'd confirmed I'd dropped it with DPD, the new product was immediately sent out, and arrived without issue. Lovely product, great customer service. Thanks!

16 September 2022
Unprompted review
Rated 4 out of 5 stars

Longer delivery than expected

Ordered end of may for July delivery, emailed in July to ask what date I should be expecting to be told it will now be august, if I didn’t email would I ever of been told?
Apart from that everything else was a really good experience :)

25 August 2022
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi Elizabeth,

Thank you for your feedback.

We are pleased to hear that you had a good experience and that you are happy with your purchase.

To address the delay comments, please note the item you had ordered (Camille bed frame) is a very popular item and generally is sold on a pre-order only basis. This is something we have stated in the product description for new customers to view also. When your order was placed the back in stock date was end of July, unfortunately due to production and manufacturing delays this was pushed back a few weeks into August.

Once the beds came back into stock, the order was shipped immediately via our specialist 2 man carrier - however we do apologise if this slight delay caused any inconvenience.

If there is anything more we can do to help please get in touch with us at info@modernhomeinteriors.co.uk.

Kind regards,
Customer Service Team
Modern Home Interiors

Rated 5 out of 5 stars

Super helpful

Super helpful! Quick and efficient.

Special thanks to Usman for getting my invoice over to me super quickly :)

23 August 2022
Unprompted review
Rated 1 out of 5 stars

So after disputing this with PayPal

So after disputing this with PayPal, i lost my claim to get my money back from Modern home interiors, the salesman takes who has taken great pleasure in this and emailed me to gloat ...haha wow great customer service!

5 July 2022
Unprompted review
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi,
Thank you for your review.
We were simply trying to inform you that the case had been closed via PayPal as you had left multiple emails, if this came across in a different way, we apologise. We also ask that you kindly do not leave multiple reviews as you have left a few now, if there is anything else you would like to know please email us at info@modernhomeinteriors.co.uk
Kind regards,
Customer Service Team
Modern Home Interiors

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