Models Direct Reviews 3,573

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and clear communication, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the team's professionalism and supportive approach. The overall service is frequently described as excellent, with consumers appreciating the efficiency, smooth organization, and ease of their experiences, from initial contact to the actual shoots. However, some customers also noted issues with communication after paying initial fees, experiencing a significant drop in contact and a lack of follow-up regarding their profiles or job opportunities. A few other people also felt that there were last-minute cancellations or concerns about additional work requirements.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clarity of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experiences as... See more

Service

Users describe positive interactions with service. Many customers found the agency to be professional,... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the responsiveness of... See more

Based on these reviews

Rated 5 out of 5 stars

My first interaction with the company was 5* easy application on line, 5 photos added. Phone call received the following day, Jane provided an introduction of the company and briefed me on the 1st s... See more

Company replied

Rated 5 out of 5 stars

Everything about models direct was explained clearly, clarifying all details, and informative. Ocean did a great job explaining plainly how the company works , she was friendly and positive.my experie... See more

Company replied

Rated 5 out of 5 stars

Today i did a photoshoot for YourTribe which had a variety of shots that were taken from different angles and areas of the student accommodation. I found it successful and as expected. The photographe... See more

Company replied

Rated 5 out of 5 stars

Jane was beyond helpful! There is no question she couldn't answer and she made me feel at ease whilst discussing the future of my son entering this unknown world of modelling! Very exciting!

Company replied


Company details

  1. Modeling Agency

Written by the company

Models Direct is the leading UK modelling agency for men, women and children wanting to appear in Film, TV, Modelling, Advertising, Photographic, Fashion, Catalogues, Promotions, Walks-on, Extras. Applications are invited worldwide to meet the ever increasing demands of our clients. We look for modelling business, get our models the highest fees, collect and pay our models within 5 days. We check our clients and manage every details each booking putting our models safety, convenience and welfare number one. This we have done for more than 34 years as a family business working everyday of the year for our models, clients and reputation. Our clients like to work with us as we are highly competitive with our model rates, organised in our planning and booking management and work hard to make every assignment big fun and a great success. We welcome prospective models and clients, as well as our existing business modelling and client partners to visit out Head Office to meet the team. We make what we think is a unique gesture in contributing half the travel costs. We're that keen to say 'hello'. Models Direct: for our clients and models your modelling fun, vision and work, is our business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very informative phone call

Mandy was absolutely lovely on the phone. The call was very informative and she explained everything I needed to know.

31 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Charlotte - Thank you for the lovely review and we are so glad you found the information useful and you have had such a positive experience with us so far.

Mandy is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful

31 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Kevin - Thank you for taking the time to leave a review and we are glad to hear you have had a positive experience with us.

Thanks from the MD team.

Rated 5 out of 5 stars

The person on the other side of the…

The person on the other side of the phone was really nice and explained it all well

31 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Jane is very patient

Jane is very patient . She also gives us a lot information in detail about Models Direct, And how the models get their jobs. I am so grateful and looking forward to hearing more soon! Thanks ☺️

31 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Jamie, Thank you taking the time to leave such a lovely review. We are so pleased you have had such a positive experience with us so far.

Jane is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Great experience

I recently had the pleasure of working with Greene King for a combined photo and video session, and the experience was seamless from start to finish. Their attention to detail during the pre-production phase ensured that we maximized our time on set.

Gemma made sure I had all the details and be ready before the session. It was a great experience.

27 February 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Leelawadee - Congratulations on securing an amazing booking with us & thank you for taking the time to leave such a positive review.

We're delighted to hear that your shoot went so well and that the entire experience was seamless from start to finish. We're also so pleased that you were happy with all the support from Gemma here at MD and the Greene King team.

Well done from the MD team and we are looking forward to seeing the finals.

Rated 5 out of 5 stars

anna was amazing guiding me throught…

anna was amazing guiding me throught everything she explaind the whole situation really well and hoping to be workin together in future

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Anna is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Heidi

Heidi was lovely, explained the process very clearly and made sure to include everything you would want to know. Had no questions at the end as everything was covered.

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Alisha, Thank you for taking the time to leave such a lovely review. We are so pleased you have had such a positive experience with us so far & wish you all the best in the next stage.

Heidi is always on hand to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

It was great talking to Mandy

It was great talking to Mandy , and her explanation about what the model requires is quite interesting. Mandy is a good representative. Thank you

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Dele, Thank you for taking the time to leave such a lovely review. We are so pleased to hear you have had such a positive experience with us so far.

Mandy is always on hand to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Professional and patience

Patient to explain the details. Understood our need. Thank you Leanne.

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Clarence, Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Leanne is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Kara was very informative and took the…

Kara was very informative and took the time to explain the process fully.

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Lyndall - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Kara is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Leanne was really welcoming and warm

Leanne was really welcoming and warm. She explained clearly how joining Models Direct works and the next steps and answers any questions I had.

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Kara - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Leanne is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Initial Phone Call

Leanne was absolutely lovely when I spoke to her over the phone. She was very clear about the next stages and what would happen if our son was successful.
She made me feel very at ease and excited for what is possibly to come for us in the future.

30 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Kira - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Leanne is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

I was called by Anna

I was called by Anna , she explained everything very informative! Very Friendly.

27 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Melissa - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Anna is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Great service

Heidi was friendly and very clear in her explanation of Models Direct. She gave me confidence in the quality of the company and their way of doing things.

27 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Richard - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Heidi is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

The details are very clear.

The information provided was very clear over the call and so friendly talk.

26 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi KN - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Really good and great communications…

Really good and great communications and the lady (Jane) on the phone was lovley :)

25 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Izzy - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Jane is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Very helpful staff member

Jane was very friendly and knowledgeable.

26 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Brittany - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Jane is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Helpful 1st Call

Leanne was very informative and helpful. Explained everything in detail.

26 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Angela - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Leanne is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Wonderful reassuring conversation

Wonderful reassuring conversation

26 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Brenda - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

The lady Holly I spoke to was so lovely…

The lady Holly I spoke to was so lovely and explained everything well

26 March 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Eryn - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Holly is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

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