Mochipan Reviews 176

Ordered the strawberry robe. There was a delay in the order due to the mass amounts of orders they got from the robe going viral, but they were always very kind and on top of providing updates. I never once needed to contact them, they always notified me first. I have had the robe for several months now and I absolutely love it. It is soft, cozy, well made. No issues with switching or buttons. It is the ultimate robe to wear around the house.

Ordered the strawberry robe as a gift for my daughter. The robe is perfect with the exception of one button falling off the first time she wore it, but sewed it back on. I know the owner had a ton of orders for her item and had some problems. She has stayed in touch with updates about the delays and has been most cooperative in keeping the customers informed. She has also offered a healthy discount on future purchases as a means to make amends. I appreciate her professionalism and care for her customers. Despite the delay in receiving the robe, I would gladly order from this company again.

No tracking information and no notification that the order has been sent out. It took over a month to receive my blouse. The problem isn't the time it takes, it's that you spend all this time not knowing if you'll even receive your item. That's the first problem. Next is the quality. Is the blouse cute? Yes. It looks as it does on the website, but don't be deceived. The craftsmanship is poor; there were threads loose all over the garment and the fit is completely off. It's described as one size. For who?! It's a good thing I'm a size small because it just barely fits right. I don't think it's the company's intention to rip people off; it is a legit company. However they really need to fix these issues that many people have brought up!

Horrible communication. Ordered an item on December 13th, received no confirmation of the order (yes I checked my spam), no tracking, and completely missed the entire holiday season (NYE would have been acceptable). When I reached out, customer service took 4 days to reply (I sent an email on December 23rd, and didn't hear back until December 27th), said they estimated it should have been delivered but could not provide tracking. They claim to have sent another package, but again provided no tracking. Finally a week later they "got their system synced" and gave me a bad tracking number. So three weeks later, I'm out 65 bucks, and no idea where either of the two packages I was sent are. I'm about to do a dispute with PayPal, because this seems to be a scam or something.

Edit: I've edited this post to correct a few facts.

You say you took time off, which is fine. The issue here (and the issue with most of your negative reviews) is that you don't communicate well. People really don't like throwing their money into the internet and not hearing back from you for several days. My order was never acknowledged until I took the initiative to reach out to you. I checked my spam. But besides that, if you're taking time off work, set up an automatic response to let people know what is going on. I have a vacation response on my email, everyone I know does. Had I known you were taking time off for the holidays and your birthday (which is wonderful, people work too much) I would have probably purchased from a different vendor. But I didn't know your plans, and because of that didn't get gifts in time for the holidays. So now I'm mad. Do you see how communicating with customers would have avoided this whole situation? People won't get as mad about delays if they know what is going on. I couldn't even tell my girlfriend what day to expect the package and felt like an idiot because I had spent money on some website and didn't even have a receipt to show her.

Edit 2: Store has been in communication and is working on a resolution, so updating the ratings to 3 stars.

Clothing items were cheap quality and unfortunately the pants I received (egirl punk cargo pants) had an incorrect belt typo, and was much shorter than the picture. Overall textures were not my favorite but it's likely something I can work with. Disappointed at how much I spent vs the general price I've seen elsewhere as of yesterday. I do have to say she was lovely in communication back and forth and sent out a package after my original had been lost, though I did have to prompt her and ask her for communication to receive said communication. This clothing quality is very much costume like, so do not expect top tier, but it is cute.

Clothes arrived and are just as I'd hoped! The customer service was amazing and the owner was very accommodating and responsive. I would 100% recommend buying from here!

Mochipan is great! My strawberry robe did arrive and was beautifully made! I am from Grand Rapids Michigan and the service to get the robe to me was excellent. The robe is very soft and comfortable and of course very cute :) 🥰 I highly recommend buying from mochipan.

I ordered this robe on September 10th and it was shipped on September 20th. I received the package on October 11th and was able to track it the entire time even with standard shipping. The strawberry robe is very nice quality with some additions/changes made by the company to improve on the design. I was very satisfied with the overall process of the purchase as I did reach out to customer service with a question and received a response within 24 hours or so. I'd recommend this company to others rather than ali/wish because of the quality, transparency and the fact that they accept PayPal as well.

i made a big order on july 29th, it was my first online order so i was scared, it took a while to arrive (almost 2 months) but trust me, it is SO worth it!
the quality of the cardigans, sweaters and pants is so good and firm (in a good way, of course), their email replies usually takes 2 hours or 4, the tracking wasn't available but it came in good conditions anyways.
i even got a item refunded (it was a 42cm tigger skirt, out of stock but they even asked to change it to the same one but in 39cm) with no problem, definitely will buy again from this store.
they also sent some little gifts for the late arrival! thank you sooo much mochipan ilyy

I love my Strawberry robe! It’s so soft and the size is perfect for me! Customer service was super nice, and they replied quickly to all of my questions.

Edit: It’s now December 22 and while I wear the robe a lot because it’s comfy, I’ve realized how low quality it is. Multiple buttons have fallen off. I’m not talking about the part that you can sew on, I’m talking about the strawberry that’s glued to that part. I’ve tried reapplying super glue just to have them fall off again. I’m going to have to remove all the buttons myself, buy some new ones that aren’t cheap and sew them on. With all of the issues I’ve had with this company, I would not purchase again. It’s not worth the price at all.

The robe itself is decent, but I feel that with my order in particular, the company lacked communication and was difficult to deal with.

The robe was ordered May 11th as a birthday gift from my husband. On May 25th when we still had not received the robe, my husband emailed the company, to which they referred us to a blog post explaining that they received a ton of orders and things would take longer than expected. Totally understandable. And it even said, "Your order is slated to ship out within the next week!" However, after three weeks, it still was not shipped out.

I emailed again on June 20th inquiring about the robe. They said, "I've taken a look at your order and noticed that your order has a special note on it-- it appears that we sent an email to you approximately two weeks ago regarding your order, but it was returned to us. I'm sorry that we've yet to reach out to you again regarding your order." It's disappointing to hear that they knew the email didn't go through, but didn't bother to resend it. I have no issue with a product taking longer than expected, but I would hope there's proper communication about it.

The email continues that they made a logistical error and ran out of my size. They wouldn't restock until the end of June and could be shipped as soon as the first week of July. However, they said if I chose another size--that they had in stock--they could ship the order out the week of June 27th. I decided to go with a different size so I could get it and not have to worry about it.

On July 2nd (the last business day of the week they said my robe would ship) I checked the tracking which still had not been updated. I sent them another email asking if they shipped it and if not, when I could expect them to. They told me their system was congested and they still had not shipped it, but they would push it to the top of their list. I finally received the robe on July 17th.

I hate to leave negative reviews, but my experience with this company wasn't as good as I hoped. They put out their final blog update about the robes on May 12th saying that they would start shipping on May 20th. When I saw others receiving their robes and no further updates, it felt like perhaps mine was the only one that hadn't shipped. The one time they attempted to update me through email after that--without me having to contact them first-- they knew it didn't go through and didn't bother to resend it. I truly have no issue with waiting longer than expected for a product as long as there's clear communication about it. I don't feel that there was proper communication with my order.

I do appreciate that the company responded quickly to my emails. I just wish that for an $80 product, they would have been more proactive about getting a correct timeline to me without me having to reach out to them first. I do think this is the result of a rapidly growing business and is something that they can easily iron out with time. I would like to confirm that I DID receive my robe. I saw people on social media thinking the company was a scam, but it's not. Just some growing pains that hopefully will lead to a better Mochipan once figured out!

After I got an email confirming my purchase on one t-shirt it took Mochipan a month to send out my order. After that shipping tracking showed my order staying in Chine for almost a month. At that point I sent a message asking what's going on with my shipment and they answered really fast. After all I had to wait for my order around 2 and a half months from the point of purchasing it.

The product itself is just as described and alright quality, not what I would get from other stores for 20€ but good enough that I would pay that amount again for a pretty shirt of the same quality. Very happy with what I got. If you have the patience to wait a little while, I would recommend Mochipan!

This is already said on the site but really remember to double check sizing! All my clothes are XS-XXS but the t-shirt I ordered from Mochipan is L and it's just my size.

Very communicative and friendly customer support. Their product was worth the waitlist and time it took to receive.

easy to go through shop, purchased their strawberry blouse recently and i love it to piece! good quality fabric, no silk screen crumble away print, light and breathable, good sewing, well worth the purchase at this time! I ordered a few more shirts from them and im excited to expand my wardrobe with more cute shirts that fit my body type while still having extra breathing room!

To be honest, I wasn't very keen when my daughter told me she wanted to order clothes from Mochipan. But I was really surprised by the quality of the clothes, and the very reasonable delay. We have even placed a second order!

This company has great products, clothes are very high quality

Perfect! The delivery was surprisingly quick, and the clothes were very good quality

The items were really good quality. I was surprised! One of my skirts arrived with a few issues but they were very kind and attentive and fixed the issue quickly by sending me a new one. Shipping takes a bit but the customer service and quality are great. I recommend.

It seems like overpriced clothing, the fluffy pink hoddie seemed cheap and the XXL seemed like an M.
Not recomend, maybe the instore clothes are different, but i will not buy again.