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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the company's service, including problems with contract termination and unexpected charges. Many people found the payment processes difficult, reporting demands for higher amounts than owed and issues with account management. Reviewers consistently describe customer service as poor, with unhelpful staff, calls often being disconnected, and extreme difficulty reaching a representative. Response times were also a major concern, with long waits, unanswered emails, and unfulfilled promises of callbacks. However, some customers also noted positive experiences with customer service, describing staff as professional, patient, and helpful in resolving issues quickly.

What people talk about most

Service

Customers had negative experiences with service, describing it as unsatisfactory, with many stating they will... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting unexpected charges and difficulties... See more

Customer service

Consumers find customer service to be negative, with many reviewers expressing significant dissatisfaction... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that it takes ages... See more

Product

Reviewers mention ambiguous feedback about product, with some customers experiencing significant issues with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute horror of a company. Car returned in November 2025. Have never received an inspection report. Just received a settlement figure for 4 figures (inc over £500 to a replace a carpet which had a... See more

Rated 1 out of 5 stars

Bought a Renault Zoe in August 2022. In March 2025 it broke down and was Towed to a dealer. Nothing happened on the repair for 3 months. In june 2025 I was told that the part would arrive in October 2... See more

Rated 1 out of 5 stars

Awful awful awful!!! Requested a settlement figure to return my car and paid this figure promptly on 10th November. A week later received a demand for a settlement figure twice as high as what i had... See more

Rated 1 out of 5 stars

We struggled to pay our monthly payment and missed 3 months of repayment. Mobolize threatened to take us to court so we returned the car to them, which was then sold at an auction. Our total balance... See more


1.5

Bad

TrustScore 1.5 out of 5

63 reviews

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No history of asking for reviews

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1.5

All reviews

(63)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

I have had a car loan with this company…

I have had a car loan with this company for over a year.
I tried to set my account online to keep track of payments, no chance, keeps telling me they have sent an email with an access code and never did 10 attempts.
Tried phoning their customer service and found impenetrable at the stage where you speak your agreement number, 3 attempts.
Sent 2 emails, both keep getting sent back to me.
Look in the dictionary under useless and there you find Mobilize fs UK.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Took over a month to post v5 on to new…

Took over a month to post v5 on to new owner and cancelled road tax as soon as payment for vehicle received. Thus new owner could not tax it for over a month. Useless, after having my business for over ten years.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I had finance with mobilize financial…

I had finance with mobilize financial services for my Dacia Jogger. I had numerous problems with the car - despite having 30+ years driving experience. They took the side of the dealership and Dacia. I would not recommend them. They do NOT listen to the customer even when I had seen lots of other customers having issues with the Dacia Jogger

17 September 2024
Unprompted review

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