kenneth w 1 have experienced a nightmare the worst experience in my 90years of life i have exausred every avenue to resolve the non delivery of of a mobility bed without even a responce the present... See more
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Dreadful company. Not only scamming elderly and vulnerable people but also not paying suppliers of good and services. Repeatedly making excuses for missed payments, promising payments by agreed new... See more
WARNING!!!!! Please DO NOT order from this company.. They take your money and then deliver dangerous mobility furniture, missing items, huge delays, zero contact from the company. They claim to be par... See more
Constantly telling people on here they will get a refund but they never do! I’m in contact with many people who are STILL waiting! This page has been reported to Trustpilot due to the many fak... See more
Company details
About The Mobility Furniture Company (Loki Enterprises Ltd)
Written by the company
About The Mobility Furniture Company
The Mobility Furniture Company provides made-to-measure furniture that is hand crafted in the UK, working to achieve a complete comfort solution with customer care at our core.
With over 30 years of experience, we bring the luxury of comfortable, stylish, bespoke furniture to your door. We specialise in rise and recline chairs, rise and recline settees, adjustable beds, static chairs and sofas, sofa beds and electric sofa beds.
Beautiful, comfortable and affordable furniture designed to improve your quality of life.
The Mobility Furniture Company is a national company with a flagship store in Tunbridge Wells, Kent.
How Does The Company Work?
Step 1: If you are interested in an item of furniture, we will bring a demonstration model to your home for you to try out. We have samples of fabrics and upholsteries and can talk through your options in terms of any health needs you have, what works in your living space, colours and fabrics.
Step 2: Our demonstrators take your measurements. Your furniture is going to be made to fit your exact size to make sure it’s as comfortable as possible.
Step 3: When your furniture is delivered, we install the new item for you, show you how to use it and take away your old furniture for recycling if you wish.
Alternatively: Order directly over the phone. Or visit our flagship store in Tunbridge Wells, Kent.
Delivery, installation and removal of your old furniture is free. If necessary, delivery can be fast-tracked of some items.
Peace Of Mind
All of our mechanised products come with a five-year warranty. And we’re always at the end of the phone to talk through any concerns. Our experts are on hand to visit customers if the need arises.
Talk to us to see how we can help, request a free brochure today or find out more about why you should buy from us.
Handmade in Great Britain
We support British manufacturing, so make every effort to ensure that all of our furniture is made in Britain. We are proud to offer our customers high quality products with an excellent level of service.
Contact info
1.9
Poor
602 reviews
No recent history of asking for reviews
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Excellent customer service from the…
Excellent customer service from the ordering process to the delivery.
The salesman listened to the health and mobility issues that my Mom has and even brought his demonstration chair in for my Mom to try and explained how taking time to get the chair fitted for my Mom would help her feel more comfortable.
I fully recommend this company for mobility furniture and was very impressed.
Anita NVQ Level 3 Healthcare Assistant
9 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Anita for your lovely 5-star review, we are so pleased to hear your Mum is enjoying her new Chair and you were both happy with the service provided. Please do recommend us to a friend!
Warm wishes,
MFC Customer Satisfaction Team
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Mr Read for your lovely 5-star review!
We hope you enjoy your new chair for many years to come :)
Warm Wishes
MFC Customer Satisfaction Team
Excellent delivery
Excellent delivery, great delivery guys in and out quickly
Explained everything to me
Thank you so much
15 August 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you for your 5-star review, pleased to hear your delivery went smoothly and you were happy with the service received.
Warm wishes,
MFC Customer Satisfaction Team
Wayne and Bobby delivered the chair…
Wayne and Bobby delivered the chair with a smile on their faces, put the chair exactly where we wanted it. They seemed to really know what they were doing
13 August 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thanks Mark for your 5-star review! We hope you enjoy your new chair for many years to come.
Warm wishes,
MFC Customer Satisfaction Team
New Mattress
Ordered a pocket sprung mattress for my new bed and it is beyond comfortable, couldn't be happier and sleep really well in it. The delivery team were very friendly and reliable. Would highly recommend.
9 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Natasha for your 5-star review, so pleased to hear you are enjoying your new mattress and were happy with the service provided. Please do recommend us to a friend!
Warm wishes,
MFC Customer Satisfaction Team
Very poor service
8 August 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Dilshad, we value your feedback and appreciate you taking the time to leave a review.
We are very sorry to hear that you are not been happy with the service provided, we would welcome the opportunity to investigate this further.
As such, we would be grateful if you could provide us with your order number and details. You can send this information to us privately by emailing csc@mobilityfurniture.co.uk we look forward to hearing from you.
Kind regards,
MFC Customer Satisfaction Team
I have worked at the mobility furniture…
I have worked at the mobility furniture company for over 11 years, working up from a proud delivery driver seeing the difference our products make first hand on the very first delivery van for the mobility furniture company and then progressed through to the customer service departments and then on to the lead the sales teams. Working in the mobility industry, where the products we make are admittedly and essentially in constant use all day and all night giving our customers continued independence and the peace of mind the company they have invested their trust in, will be their if there products falter at any point through our 5 year in home guarantee serviced and fixed by our experienced delivery drivers. We always strive to be better and believe in Made to measure not one size fits all ensuring we are contactable and present, this is proven by our time trading and the repeat custom, from satisfied customers while many other companies have disappeared from the industry.
7 August 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thanks Andy
Refund issue with this company
My sister ordered a bed on 17th July and paid £3086 half of the full value. She has dementia and no longer understands when dealing with money. I explained this to the company the very next day. and they agreed to a full refund over the phone, followed by a letter stating the money would be refunded within 14 days. When I rang on 5th August they said the 14 days wasn't up until 6th August as weekends didn't count. When I asked if I could expect the money to be refunded on the 6th, I was told that it wouldn't and possibly be another 7/10 days as there had been a delay as other customers before my sister was waiting to be paid. they wouldn't guarantee a refund even after the extra 7/10 days delay. I will look to take this matter further, it is appalling that elderly vulnerable people should be treated this way.
5 August 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Janice for your review and your feedback.
We are sorry to hear you have not been satisfied with the service received regarding the cancellation and refund of your sisters order.
We can confirm that the refund due was processed yesterday on the 14th working day, and as such a copy of the refund transaction receipt has been posted to your sister along with a letter to confirm this for her records.
If we can be of any further assistance please do not hesitate to contact us, thank-you.
Warm Wishes
MFC Customer Satisfaction Team
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Leslie for taking the time to leave a review.
We are pleased to hear you were happy with the service received and we hope you enjoy your new furniture!
Warm Wishes,
MFC Customer Satisfaction Team
Poor components
My rise and recline chair has broken twice in 5 years. Considering how expensive it was I'm not happy. Las year a metal strut actually snapped. Now it's stopped working and I'm just out of guarantee. My previous chair from different company lasted years and was still in working order when I part exchanged it. Customer service not interested.
29 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank you for your feedback Christine, we're sorry to hear you are unhappy with your furniture and the service received.
We have asked you privately for a little more information about your experience and order details. This will enable us to investigate this further, take action if required and respond accordingly.
Kind regards,
MFC Customer Service Team
Appalling company
Appalling company. They made my 85 year old father and disabled, mentally impaired mother sign up to £11000.00 for items that were wholly inappropriate. They pressured them to sign on the day before they left the house and give only 24 hours to cancel. They also took a £5300 deposit on the day. We cancelled the order so no items have ever been delivered. The council occupational therapist has been in contact with them explaining that the items suggested are of no use to them. They continue to refuse to refund. Obviously a company that preys on vulnerable individuals. A reputable company would have given their recommendations and a quote so that they could check the items were correct for their needs and allowed them time to order without any pressure on the day. Totally disgusted.
1 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Elaine for taking the time to leave a review, we appreciate your feedback and are sorry to hear you have not been satisfied with the service received.
Our sales representatives work under a strict code of conduct and as a company, we take every measure to ensure an order is placed willingly and without pressure. This starts with our ‘no cold call’ policy and is supported by our clear documentation. We always encourage the presence of a third party at the time of the sales appointment as this ensures an easier, transparent experience for all involved. Should a potential customer decide they are ok to be seen on their own we are not in a position to refute this.
As a retailer, we do not advertise that our sales staff are able to provide medical advice in terms of bed or chair selection. As such, there is a reasonable expectation on the consumer to ensure the goods they are purchasing are suitable for them, including compatibility with any medical requirements and seeking professional, medical guidance as they see fit before making a decision.
While our representatives will offer advice and guidance on what a client may need to help them make their choice, the company refute that there has been a misleading sale as there is nothing to be gained by the company operating in this way. This goes against our customer charter and the moral values of the company.
Due to the bespoke nature of the order, and the fact the cancellation request was received almost a full month after the date of sale, we were unable to offer to refund any deposit monies paid, in line with the signed Right To Cancel Document and our terms and conditions.
However, after receiving a report from your parents Occupational Therapist we reviewed the information and, above and beyond what the law demands, we offered to amend the contract details for items deemed more suitable, as a gesture of goodwill.
Sadly, this offer has so far been rejected, and due to the original goods already being fully manufactured a cancellation of the order at this stage would mean the company is unable to offer any refund on the deposit paid.
We truly hope we can come to some arrangement whereby your parents receive the furniture they require.
Kind Regards,
MFC Customer Satisfaction Team
Not impressed so far
Not impressed so far - my Dad has agreed to buy a chair from this company - when rep visited the rep explained to me that he had come as the single motor chair Dad already has was not suitable for my father’s needs so Dad needed a dual motor and my father was looking to buy a dual motor chair was clearly understood by us all whilst the rep was showing off his specimen chair.
My father has a number of medical problems, including deafness and can get confused when he hasn’t heard properly so is a vulnerable elderly man and when my father went to pay the deposit he tried to pay with his Royal British Legion card thinking it was his credit card. I suggested Dad get the quotation in writing first and pay when he saw the written quotation as Dad wasn’t immediately sure where he’d put his debit card so I questioned if he’d lost his card he’d need to pay the deposit later as a hint to the rep that I thought my father was a bit confused that day so not in a fit medical state to proceed without embarrassing my father. At that point Dad found his debit card and paid the deposit so I left as it had been agreed Dad was putting in an order to purchase a dual motor chair and he only had to get his paperwork and pay his deposit. In the meantime I have seen no quotation in writing explaining anything, let alone how they have calculated their price or the specifications in amongst my fathers paperwork but I have seen a follow up letter where the price was around £1,000 more than I had understood the price to be when chatting to the rep and the specification had been changed from a dual motor to a single motor presumably by the rep or the person keying the paperwork onto the computer. My father has queried the order being for a single motor and got back a very legalistic letter stating he had signed the contract. The company when writing are aware of his age but are failing to register that he is an old man with multiple health issues and deaf. Having seen their response to his query over the single motor I would concur with others who say “buyer beware” - I have found dual motor chairs significantly cheaper via the web and even the Which Report guide to price is between £1,000-£2,000 less than he is being charged. I will await to see the quality of the chair when it arrives but if he can be signed up to buy what is fundamentally a different chair to the type he requested a quote for, I am not confident. Buyer beware and get everything in writing explaining how this company is calculating their quote before parting with a penny.
18 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Lorraine for taking the time to leave a review regarding your father’s experience with us, we are sorry to hear you have not been happy with the service received.
As per our communications with your father, the contract that was signed for clearly states a Single Motor Tilt-In-Space mechanism Rise and Recline chair. This was also confirmed in writing with an Order Acknowledgement letter sent to your father’s address following the sale, where we ask all customer to check the details and contact us should they have any queries or concerns, no such contact was made.
As no specifications were disputed the manufacturing process continued as planned. When we called to book in a delivery date with you father this was the first time any such query was raised over the mechanism type. Unfortunately, at this stage the chair was fully manufactured and ready for delivery, so it was too late to amend the specifications and contract details.
As such we offered to accept the original chair as part exchange against a new order for a Dual Motor Tilt-In-Space mechanism at a drastically reduced upgrade fee as a gesture of goodwill.
Sadly, this offer was rejected by Mr Seavers and he chose to proceed with a full cancellation of the order instead.
Therefore, the order has now been cancelled down in line with our terms and conditions and cancellation policy. However, should your father wish to come back to us to revisit the options available we have held the deposit on file as an available credit note until the end of the year as a gesture of goodwill.
Kind Regards
MFC Customer Satisfaction Team
Pleasant and easy experience
The whole experience has been so easy and professional. The salesman explained everything to us and made the whole process a pleasure. The delivery drivers came on time and were very helpful & pleasant. They carried out their work in a timely manner and tidied all the rubbish away. I was then shown how to use the two handsets and processed the paperwork. I'm very pleased with the bed and am now having a better night's sleep. Thank you.
3 July 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Mrs Bicker for your lovely 5-star review!
So pleased to hear you had a positive experience with us and are enjoying your new bed. Happy we could help :)
Warm Wishes
MFC Customer Satisfaction Team
Everything went smoothly
Everything from arranging the visit by a rep, who was very pleasant and helpful, to ordering and delivery, was all very easy. The chairs are very comfortable and the hand controls are easy to use.
27 June 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Valerie for your lovely 5-star review!
So pleased to hear you had a positive experience with us and are enjoying your new chairs!
Warm wishes.
MFC Customer Satisfaction Team
Debilitating back pain caused by unsuitable mattress
Really would avoid this company at all costs. My elderly parents were sold a hugely expensive bed and not told there were different mattress types available. My mother has had debilitating back pain since the bed was delivered. She has had to have physiotherapy and has been prescribed pain killers that she is taking daily.
She has now been sleeping in a different room in the house because it's so uncomfortable. The company refuse to swap for an alternative mattress and have said they will replace for a further £900. The sales adviser was quick to secure the sale on the promise that their comfort was paramount but didn't at any stage discuss different mattresses types. For a company with literature giving countless assurances that they are 'dedicated to your comfort and peace of mind' and that ' it's all about YOUR comfort' and championing the needs of the individual they have fallen completely short. I'm really shocked at the impact this is having on my parents' life as this was supposed to be improving their life not causing severe medical issues.
6 June 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Laura for providing the order details requested, we have now been able to investigate this further for you.
The Mobility Furniture Company is sorry to hear of the comfort issues your parents have experienced with the mattresses delivered on the 13th December 2023.
Our records show that the first contact we received regarding the mattresses not being comfortable was on the 4th April 2024. Sadly, we are only able to offer a free of charge exchange on mattresses within the first 30-days of delivery.
Thereafter a mattress exchange would be chargeable, however we do offer this service at a discounted price. Our service team have offered to exchange the mattresses for an alternative type at a discounted price, but this offer was rejected.
With reference to your concerns over no alternative mattress options being given at the point of sale, we would like to advise that all our mattress options are clearly shown within our brochure.
While our demonstrators will offer advice and guidance on what a client may need to help them make their choice, the company refute that there has been a misleading sale as there is nothing to be gained by the company operating in this way. This goes against our customer charter and the moral values of the company.
As a retailer, we do not advertise that our sales staff are able to provide medical advice in terms of product selection. As such, there is a reasonable expectation on the consumer to ensure the goods they are purchasing are suitable for them, including compatibility with any medical requirements and seeking professional, medical guidance as they see fit.
Our offer to exchange the mattresses for an alternative type at a discounted price still stands, we would welcome the opportunity to find a solution.
Warm wishes,
MFC Customer Satisfaction Team
Extremely good experience.
My new furniture arrived on time along with two very friendly and helpful gentlemen, they installed my new bed and reclining chair very efficiently and showed me the controles.
They removed all the packaging and took away a chair that I did not require anymore.
Very pleased with purchase, with thanks.
5 May 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Arthur for your lovely 5-star review!
Very happy to hear your delivery went well and the team were friendly and helpful.
We hope you enjoy your new furniture :)
Warm wishes,
MFC Customer Satisfaction Team
Happy to recommend The Mobility Furniture Company.…
The delivery of my mobility bed was made on time, carefully, & with minimum disturbance. The instructions as to the removal of other beds in the house were carried out correctly and overall I was very satisfied with the experience.
1 May 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Diana for your lovely 5-star review!
So pleased to hear your delivery went smoothly and you were happy with the service received.
We hope you enjoy your new bed :)
Warm Wishes,
MFC Customer Satisfaction Team
Rise and Recline Chairs
The salesman David was excellent. He explained everything clearly, was engaging, arrived on time and gave us plenty of opportunity to ask questions without feeling that we were an imposition. The chairs are really comfortable and the gentlemen delivering them were, again, punctual, very polite and friendly.
9 April 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you for your lovely 5-star review!
We are so pleased to hear you have had such a positive experience with us and are enjoying your new chairs :)
Warm wishes
MFC Customer Satisfaction Team
From phoning up to place an order to…
From phoning up to place an order to the people who came and measured for my reclining chair and to the team that came out and set it up and showed me how to use it very pleased with everything plus reclining chair very comfortable
19 March 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you Michael for your lovely 5-star review!
So pleased to hear you have enjoyed your experience with us and are enjoying your new chair!
Warm wishes,
MFC Customer Satisfaction Team
Delivered on time
Delivered on time. Old furniture and all packaging taken away. Demonstration given on how chair worked. Altogether a very professional delivery.
8 April 2024
Unprompted review
Reply from The Mobility Furniture Company (Loki Enterprises Ltd)
Thank-you John for your lovely 5-star review!
We are pleased to hear the delivery went smoothly and we really hope you enjoy your new chair!
Warm wishes,
MFC Customer Satisfaction Team
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