I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... See more
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Mobile Phone Direct Insurance has been brilliant from start to finish. The sign‑up process was quick, the cover is clear, and the customer support team is genuinely helpful.” “I’m really impressed... See more
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Until today I didn't need the insurance, however it is good to have one, so a Mobile phone is very expensive and cost more as an insurance! I pay for the insurance the is sheaper as a new phone or to... See more
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Company details
Written by the company
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Written by the company
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contact info
Get money off insurance with MPID
4.5
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service
I ve been with them few years they have been amazing and very supportive
25 June 2026
Reply from Mobile Phone Insurance Direct
Hi Patrizia,
Thank you for your wonderful feedback. I’m really pleased to hear you've been with us for a number of years and have found the team supportive throughout that time.
Your continued loyalty means a great deal to us, and we're delighted to know you've had such a positive experience.
Thank you for taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Simple and easy to use.
1 June 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you found everything simple and easy to use.
We always aim to make arranging and managing cover as straightforward as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Excellent service as usual.
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous value for money, other places are asking what I pay for
3 let alone one.
24 June 2026
Reply from Mobile Phone Insurance Direct
Hi John,
Thank you for your fantastic feedback and for your continued loyalty over the years.
I’m really pleased to hear that arranging cover for your new phone and the rest of your family's devices was quick and straightforward. It's especially rewarding to know you've chosen to stay with us for a number of years and continue to find great value in the service.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great price
Great price
Good service and communication through the verification process
16 June 2026
Reply from Mobile Phone Insurance Direct
Hi Barbara,
Thank you for your lovely feedback. I’m really happy to hear you found the price competitive and that the service and communication throughout the verification process met your expectations.
We know how important clear updates are, so it’s great to know you had a positive experience from start to finish.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Antoine,
Thank you for your feedback. I’m pleased to hear you found the price competitive.
It’s completely understandable to feel that the real test comes when you need to use the cover, and we appreciate your honesty. Should you ever need assistance in the future, our team will be here to help and guide you through the process.
Thank you for taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Competitive phone insurance
Easy to purchase and so far have not had to trouble them thank goodness auto renewal at good price a bonus P
20 June 2026
Reply from Mobile Phone Insurance Direct
Hi Leigh,
Thank you for your feedback. I’m really pleased to hear you found the cover easy to arrange and competitively priced.
It’s also great to know your renewal has gone smoothly and that you’ve not had any need to trouble us so far. Long may that continue.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great communication
Great communication, easy to contact and very speedy replies. I have always been very happy with this company. I have been with them for a few years now.
18 June 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi Becky,
Thank you for your lovely feedback. I’m really pleased to hear you've found the communication clear, the team easy to contact, and responses quick when you've needed assistance.
It’s especially nice to hear that you've been with us for a number of years and continue to be happy with the service you've received.
We truly appreciate your continued support and for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Emily,
Thank you for your kind feedback. I’m really pleased to hear you’ve had such a positive experience and that you’ve been happy with both the service and the company.
Your support is greatly appreciated, and thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Been with these for a very long time…
Been with these for a very long time now around 8 years just changed my device to the 17 pro max and it’s come down in price I must admit I have used my insurance numerous times very fast and simple 100% recommended
17 June 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your fantastic feedback and for your loyalty over the years. I’m really pleased to hear you've been with us for around eight years and that updating your cover to your new iPhone 17 Pro Max was straightforward.
It’s especially great to know that your premium reduced and that, when you've needed to make claims in the past, you've found the process fast and simple.
We truly appreciate your continued support and recommendation.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your kind feedback. I’m really pleased to hear you’ve had an excellent experience and would recommend us to others.
Your support is greatly appreciated, and we're delighted to know we've made such a positive impression.
Kind regards,
The MPID Customer Service Team
Good insurance
Good insurance, easy to access the team if I have any enquiries and they contact you back in a reasonable amount of time. Had no issues with claiming for my product either.
24 November 2025
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you've found the team easy to contact when needed and that you receive responses within a reasonable timeframe.
It's also great to know your claim was handled without any issues and that your overall experience has been a positive one.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Well after reading all the negative…
Well after reading all the negative comments regarding the claims, I was so scared that I wont be able to get my claim approved. But what a wonderful experience I had. Everything went so smoothly, I broke the screen of my Fold 7 and my claim was accepted right away. Communication through email was very efficient. Consider me your permanent customer. 👍
16 June 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your experience. I’m really pleased to hear that, despite your initial concerns, the claims process went smoothly and that your claim for your Fold 7 was handled promptly.
It’s especially nice to hear that the communication throughout the process met your expectations and helped make the experience a positive one.
Your kind words mean a great deal to the team, and we truly appreciate your continued support.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Robert,
Thank you for your feedback. I’m really pleased to hear you’ve had a stress-free experience and found the cover to be good value.
It’s great to know everything was straightforward and met your expectations.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Very easy to set up and ery…
Very easy to set up and ery competitive price. Also found many companies didn't insure against loss
9 June 2026
Reply from Mobile Phone Insurance Direct
Hi Mrs Owen-Thomas,
Thank you for your feedback. I’m really pleased to hear you found the setup process easy and the price competitive.
It’s great to know you were able to find the cover you were looking for and that arranging it was straightforward.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Emma,
Thank you for your feedback. I’m really pleased to hear you found the renewal process easy and simple.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Hi,i am release,because i have phone…
Hi,i am release,because i have phone insurance with you !!!how can i add one more phone,i have a new samsung S26!thanks,have a good day!!!
12 June 2026
Reply from Mobile Phone Insurance Direct
Hi Catalin,
Thank you for your lovely feedback. I’m really pleased to hear you feel reassured having your phone insured with us.
Congratulations on your new Samsung S26 as well. If you'd like to arrange cover for your new phone, our team will be happy to help and guide you through the available options. You can reach us on 01702 568 070.
Thank you for taking the time to leave a review, and I hope you have a great day too.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Stuart,
Thank you for your feedback. I’m really pleased to hear the process was quick and easy for you.
We always aim to make things as straightforward as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Price was very good!
The price that I was offered was over £35 less than one I had previously found…excellent!
4 June 2026
Reply from Mobile Phone Insurance Direct
Hi Michael,
Thank you for your feedback. I’m really pleased to hear you were happy with the price and found it offered such good value compared to other options you had looked at.
It’s great to know your experience has been a positive one from the outset.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Excellent product
3 February 2026
Reply from Mobile Phone Insurance Direct
Hi Joan,
Thank you for your kind feedback. I’m really pleased to hear you’re happy with the cover and have had such a positive experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Sharon,
Thank you for your feedback. I’m really pleased to hear you found the pricing competitive and the website easy to navigate.
We always aim to make arranging cover as simple and straightforward as possible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
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