Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 wa... See more
Company replied
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given. Hardest part was locating the drop off place, and that's probably because I didn't r... See more
Company replied
Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
Company details
- #2 of 3 best companies in Cell Phone Recycling and Unlocking Service
- #4 of 9 best companies in Internet Service Provider
- #1 of 1 best companies in Mobile Network Operator
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mobile Monster
Thank you for your 5★ rating!
We'll keep up with providing customer-friendly communications in the future.
Thank you very much!
Best regards,
Mobile Monster
Great service,will go through these…
Great service,will go through these guys again in the future if need too🙂
23 April 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are grateful for your favorable impression of our services.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
A very easy and seamless transaction
A very easy and seamless transaction. Simple forms to fill in about your phone. Lots of communication while they are assessing the phone and then the agreed price is paid directly into your nominated account. Highly recommend
20 April 2026
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating.
We are happy to hear that you find our services satisfactory and we are glad to have always assisted you efficiently with your transaction.
Your recommendation is highly valued and we'll do our best to provide customer-friendly communications, reliable services, and hassle-free transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Slow to pay
Contrary to their frequent claims that they pay quickly, my experience with selling two Apple products to Mobile Monster both proved otherwise.
21 April 2026
Reply from Mobile Monster
Hi Aarun,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the fast payment process we aim to provide, especially after selling two Apple products with us. We understand how important timely payment is and how frustrating delays can be.
At Mobile Monster, we strive to process payments as quickly as possible, and it’s disappointing to hear that we did not meet your expectations on this occasion. Your feedback is valuable and helps us identify areas where we can improve our turnaround times and overall service.
A member of our team will be reaching out to you to discuss your experience further and assist you.
Thank you again for bringing this to our attention.
Mobile Monster Team
Smooth and Hassle Free
I recently sold my phone with Mobile Monster and whole process was smooth and hassle free. Communication was clear and easy from start to finish, which made everything straightforward. Payment was handled quickly and reliably- the money was in my account on time with no issues. Overall, a very positive experience and I'd definitely deal with them again
24 April 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience.
We are delighted to hear about your impression with our services, and we'll continue to do our best to provide seamless transactions in the future.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Quick and worth it
Dropped the phones off at their office and received the funds within about a week. Get more money than trading in with Amazon or Costco.
10 April 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are happy to hear that your in-person deal with us in our location has been satisfactory.
We'll take your appreciation as inspiration to keep on giving great services to our valued customers.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Highly Recommended
I have used Mobile Monster on numerous occasions over the years and they have always been great to deal with. Easy process, great communication, fair appraisals and fast payment.
23 April 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience.
We are thrilled to hear about your satisfaction with our services, and we'll continue to do our best to provide seamless transactions with reasonable calculations in the future.
Your recommendation of our business is greatly appreciated and we are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Good experience overall
The process is simple (completing form online) through receiving payment. The communication is excellent to provide update to the phone seller. very good experience overall
23 April 2026
Reply from Mobile Monster
Thank you for sharing your positive experience! ❤
We're delighted to hear that you found our process easily adaptable.
Your pleasant notion of our work are appreciated and will motivate us to continue providing efficient assistance through our user-friendly procedures.
Best regards,
Mobile Monster
Excellent service
Excellent service, very easy to deal with. The whole process was seamless. Thanks
23 April 2026
Reply from Mobile Monster
Thank you so much for the 5★ rating! We're happy that you found our service easy and efficient.
We are glad to have provided you with smooth service.
If you require our services again, we'll be delighted to assist you.
Until our next transaction! 😊
Best Regards,
Mobile Monster
Mobile monster provides a good range of…
Mobile monster provides a good range of second hand iphones. I bought one in pristine condition as advertised.
So far, the iPhone hasn’t had any issues.
Price was also good, I used a coupon and got 50 dollars off.
20 April 2026
Reply from Mobile Monster
We thank you for sharing your experience with Mobile Monster.
We aim to provide convenient support through our process, and we are glad to hear that you were satisfied with our services.
Your review will serve as our motivation to continue providing appropriate product estimations and swift assistance in the future.
Feel free to reach out to us if you require our services again!
Best regards,
Mobile Monster
Fantastic people to deal with I was…
Fantastic people to deal with I was wondering what the best way to sell mobile stuff. With a little bit of reaserching found Mobile Monster to tick all the right boxes therefore gettinga fair price very happy with their service.
21 April 2026
Reply from Mobile Monster
Thank you for sharing your favorable notion on our business! ❤
We are delighted that you were satisfied with our system and price estimations.
Your appreciation of our services is greatly appreciated.
If you require our assistance again, feel free to get in touch with us.
Best regards,
Mobile Monster
Great Experience
Easy to sell your phone. Good price offered. Customer service 1st class.
21 April 2026
Reply from Mobile Monster
Thank you for your 5★ rating.
We are delighted to hear that you find our services to be efficient and that our offered price was adequate and fair.
We'll do our best to provide hassle-free transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
We are delighted to have given you a satisfactory experience through our procedures.
We look forward to swiftly serving you again!
Best Regards,
Mobile Monster
First time using the service and won't be my last! Highly recommend!
This was my first time using Mobile Monster to a trade-in. The whole operation was really smooth, from quote to receiving my paid satchel and eventually payment. It was a little nerve wracking sending my phone in, but I received notification from them when they received it, and also that it was being processed. Payment was also made quickly and with no further discussions on the promised price. Would highly recommend and definitely would use this service again!
20 April 2026
Reply from Mobile Monster
Thank you for choosing us and for sharing your favorable experience with Mobile Monster. ❤
We are thrilled to hear that the assistance we've provided left a positive impression on you when it comes to the nature of our business.
Rest assured that our support services are always ready and happy to address any question or concern that you may have during your transaction with us.
Your support of our work and the 5★ rating you've given means a lot to us and we will strive to continue providing satisfactory experiences through seamless transactions to our valued customers.
We'd be happy to assist you if you ever need our services again. 😊
Thank you for your recommendation and until next time!
Best regards,
Mobile Monster
Overall experience
Overall experience - Smooth!
Received timely updates via email
Team responds to queries in a timely manner
Overall process take a bit of time but that's justified considering device undergoes for checking
20 April 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience.
We are thrilled to hear about your satisfaction with our services, and we'll continue to do our best to provide seamless transactions with sufficient updates in the future.
Your support of our business is greatly appreciated and we are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Very happy with the service
Very happy with the service. I received a good price for my phone.
20 April 2026
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services and price estimations!
If you require our assistance again, feel free to get in touch with us.
Best regards,
Mobile Monster
Reply from Mobile Monster
Thank you for sharing your experience with our services, and the 5★ rating you've given!
Your feedback is highly valued and we strive to give you prompt assistance again in the future.
Best Regards,
Mobile Monster
Great stuff 👍
Sold a iPhone I had for a few years, super easy to book and drop off. They even gave me more money than I quoted for!
17 April 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services.
Rest assured we'll take your review as motivation to keep giving great services in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you so much for the 5★ rating!
We are glad to have provided you with smooth and swift service, and we look forward to doing business with you again.
Until our next transaction! 😊
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for your 5★ rating! 😊
We are happy to hear that we've given you sufficient updates during your transaction with us.
Until next time!
Best regards,
Mobile Monster
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