I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
Company replied
Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once made contact with the company
Once made contact with the company . Fantastic advice and very patient . Would recommend
20 January 2026
Unprompted review
Reply from Mobile Direct
Dear Kelly Couch,
We’re delighted to hear that you received fantastic advice and that our team was patient in assisting you. Thank you for your recommendation. It really means a lot to us!
Kind regards,
Mobile Direct Team
Impressive service
After checking a few different sites offering refurbished phones and checking their reviews, we decided to take the plunge and buy. We are delighted with our purchase, condition is excellent and service faultless. Delivery on time. I had a query regarding the cables supplied which was responded to just as speedily.
15 January 2026
Reply from Mobile Direct
Dear Kelly Couch,
We’re delighted to hear that you received fantastic advice and that our team was patient in assisting you. Thank you for your recommendation. It really means a lot to us!
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Quick and efficient service
15 January 2026
Reply from Mobile Direct
Dear MR OLAYINKA MAKANJUOLA,
We’re glad to hear you found our service quick and efficient. Thank you for your support!
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Superb service
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile direct felt like a much better service.
13 January 2026
Reply from Mobile Direct
Dear Alex F,
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
I'm very sad it was very important to…
I'm very sad it was very important to me to get a mobile but I haven't had a good experience with you guys.
14 January 2026
Reply from Mobile Direct
Dear Skhayat Khan,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced regarding your order #12103.
Our automated security system flagged the transaction for verification, and we sent an email request on January 14th asking for proof of identity to ensure the purchase was authorized and secure. Because we did not receive a response to our request, the order was unfortunately cancelled and a full refund was issued on January 16th as a precautionary measure to protect your account.
We truly value your business and hope you understand that these protocols are strictly in place for the security of our customers to avoid any unauthorised purchase.
If you require any further assistance or have questions, please feel free to contact us at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Excellent website with excellent…
Excellent website with excellent refurbished phone products to choose from at good prices / delivery service is secure with good delivery communication.
This service provided is worthy for 5 stars.
Many thanks
13 January 2026
Reply from Mobile Direct
Dear Aqual Khaira,
Thank you so much for your detailed 5-star review! We’re delighted to hear that you found our website easy to use and our refurbished phone products excellent. It’s great to know that our delivery service and communication met your expectations. Your kind words mean a lot to us.
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Good service good price
13 January 2026
Reply from Mobile Direct
Dear George,
Thank you so much for your 5-star feedback! We are very happy to hear that you were satisfied with our service and pricing. It is our goal to provide the best value to our customers, and we certainly wish to serve you again in the future.
If you need any help, you can contact us at info@mobiledirectonline.co.uk. Thank you
Kind Regards
Mobile Direct Team
No answers.
Already reviewed. no answer to that. No answer to my e-mails from the order page. 'Phone not delivered.
14 January 2026
Reply from Mobile Direct
Dear Martyn,
Thank you for your feedback. We are pleased to confirm that following our recent communication on WhatsApp, we have successfully resolved the issues you encountered with your order. Our team’s primary goal is to ensure our customers are happy with their purchases, and we truly appreciate your patience and cooperation while we worked to make things right for you.
We are delighted that the matter has been settled to your satisfaction, and we sincerely hope you are enjoying your device. It would be a pleasure to serve you again in the future for any of your technology needs. If you require any further assistance or have additional questions, please feel free to reach out to us directly at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
The service was swift and effective.
The service was swift and effective.
12 January 2026
Unprompted review
Reply from Mobile Direct
Dear Nicole,
Thank you so much for your 5-star review! We are delighted to hear that you found our service swift and effective. Providing a fast experience is a priority for us, and we look forward to serving you again.
If you need any help, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
Very good phone and service
The service is very good and phone is very nice i give 10 out of 10
9 January 2026
Reply from Mobile Direct
Dear Chandrakant Bharakhda,
Thank you for the amazing 10/10 rating and 5-star review! We are so glad you found our service and phones to be very good. We wish to serve you again in the near future.
If you need any assistance, please email us at info@mobiledirectonline.co.uk.
Thank you
Kind Regards
Mobile Direct Team
Absolutely love the phone
Absolutely love the phone, literally brand new, turned up on time
9 January 2026
Reply from Mobile Direct
Dear Jack Butler,
Thank you for your kind 5-star review! We are thrilled that you love your new phone and that it arrived on time and in brand-new condition. We hope to serve you again soon!
If you need help, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
very happy with my phone thank you so…
very happy with my new phone thank you so much 😊
8 January 2026
Reply from Mobile Direct
Dear Jay Higgins,
Thank you for the kind review! We are so happy to hear you are loving your new phone. Your satisfaction is our goal, and we look forward to your next visit!
For any assistance, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
Reply from Mobile Direct
Dear Ian Hearne
Thank you for your feedback! We are pleased to hear you enjoyed our fast and efficient service. We value your business and wish to serve you again in the future.
If you need help, please reach out to us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
DO NOT USE THIS STORE
Dyson hairdryer did not work , mobile direct want it returned for inspection , would not refund would not return calls or email, DO NOT BUY FROM THIS STORE ** SCAMMERS **
6 January 2026
Reply from Mobile Direct
Dear Robert Ive,
Thank you for your feedback. We sincerely apologize for the inconvenience and the delay in processing your return for the Dyson hairdryer. We understand your disappointment, especially as the item was a brand-new sealed unit, and we appreciate your patience while our team handled the case.
We are pleased to confirm that a full refund for your order, including the return postage costs, has been issued.
As a gesture of goodwill and an apology for the service delay, we have also provided a 5% discount code for your next purchase. We truly value your business and hope to have the opportunity to serve you again in the future.
Kind Regards,
Mobile Direct Team
Reply from Mobile Direct
Dear Customer,
We do apologise for the inconvenience you have faced with the delivery of your order. We checked all the order details and confirmed that the order was dispatched on the Same day the order was placed with the Next Day Delivery, but was delayed by the DPD.
Later, the DPD team delivered this parcel on the next working day, which was Monday.
We again apologise, and wish to serve you better with your next orders. If you need any help or have any questions, our team is available to help you. Please reach them directly at "info@mobiledirectonline.co.uk".
Kind Regards,
Mobile Direct Team
Absolutely fantastic service
Absolutely fantastic service, and the phone is in pristine condition. I was amazed by the low price for the Samsung Galaxy S23 Ultra (an upgrade from my husband's old Xiaomi phone).
8 January 2026
Reply from Mobile Direct
Dear Sharon Azzopardi-Byrne,
Thank you for your fantastic review! We are delighted that you are happy with the pristine condition of the Samsung Galaxy S23 Ultra and the price. It’s wonderful to know this was a great upgrade for your husband, and we wish to serve you again for any future tech needs.
If you need help, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
Order a phone on the Wednesday said it…
Order a phone on the Wednesday said it was next day delivery its now sunday and still not got the phone sent a email and had nothing back
8 January 2026
Reply from Mobile Direct
Dear Customer,
We do apologise for the inconvenience you have faced with the delivery of your order. We checked all the order details and confirmed that the order was dispatched on the next working day with the Next Day Delivery, as it was placed after 3 PM, the cutoff time for dispatch, but was delayed by DPD.
Later, the DPD team delivered this parcel on the next working day, which was Monday.
We again apologise, and wish to serve you better with your next orders. If you need any help or have any questions, our team is available to help you. Please reach them directly at "info@mobiledirectonline.co.uk".
Kind Regards,
Mobile Direct Team
Fantastic quick service would recommend…
Fantastic quick service would recommend to everyone 👍
7 January 2026
Reply from Mobile Direct
Dear Matthew,
Thank you for your kind review and recommendation! We are happy that you enjoyed our fantastic quick service. We look forward to serving you and anyone you recommend to us!
If you need help, please contact us at info@mobiledirectonline.co.uk. Thank you
Kind Regards
Mobile Direct Team
Reply from Mobile Direct
Dear Jack Hovell,
Thank you for your feedback! We are happy you enjoyed our service, prices, and quality. We hope to serve you again in the future! If you need help, contact us at info@mobiledirectonline.co.uk.
Kind regards
Mobile Direct Team
Gret phone looked brand new works so…
Gret phone looked brand new works so we'll over the moon with it would highly recommend
29 December 2025
Reply from Mobile Direct
Dear Karl
Thank you for the feedback! We are over the moon to hear you are happy with your phone and that it looked brand new. We look forward to your next purchase! For any help, contact us at info@mobiledirectonline.co.uk.
Kind Regards
Mobile Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.