MobileAdvantage Reviews 

197
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mobile Advantage. Their service is fast and efficient, making the whole process smooth and hassle-free. The quality of their products is excellent, and you can really tel... See more

Company replied

Rated 5 out of 5 stars

Ordered earlier this week and delivered exactly as said on website. I ordered an iPhone 11 Pro - Excellent condition and it looks new and unused with 100% battery life. I certainly can’t tell if it’s... See more

Company replied

Rated 4 out of 5 stars

The customer service over chat was really great experience, knowledgeable advisor and speedy response. Lost one star only on (no key to open sim) plus potentially need to review number of stores to... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Mobile Phone Repair Shop
  5. Online Marketplace
  6. Payroll Service

Written by the company

We provide eco-friendly tech, including via innovative employee benefit schemes that provide a cost saving for both employer and employee. Designed to support remote or hybrid work policies our schemes also help you towards your environmental sustainability goals.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(197)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent place to sell to

I recently sold an iPhone to mobile advantage. Their service was extremely good.

Whilst browsing the site I had a quick question, it was answered within seconds by the chat assistant. They were very helpful. This already made me feel more comfortable as I was concerned that I could end up with a similar experience to my sister using a similar site and being out of pocket. This was not the case.

The email with the details on how to get the phone to you was straight forward. I had never used a DPD collection point before and a nearby co-op was my closest branch, that was very straightforward. I would recommend you continue to use this courier as it was nice to have my details taken for confirmation. When handing over an expensive item it is good to have that peace of mind.

A couple of working days I had a phone call from the team as I had put some of my bank details in the form incorrectly (completely my fault as I was in a rush when I filled out the form.) The advisor was very helpful and we had my details sorted within minutes. The payment was sent the next morning.

Overall I am very pleased, the value I got for the phone was more than the top searches on google.

I haven't purchased anything from the site, but I can imagine the service will be just as good.

20 March 2023
Rated 5 out of 5 stars

Good quality refurbed laptop

laptop arrived in the time frame that was advised at the point of purchase, laptop in the sort of condition that fitted the description on the website. I also think the product was well priced. staff were courteous and helpful when contacted via the online chat. So all in all a very good shopping experience and will definitely be shopping again.

3 March 2023
Rated 5 out of 5 stars

Great service and can highly recommend this company

The team were helpful and responsive to any questions. They were quick to sort out our return and even though we did not keep the device this time we will certainly use them in the very near future. Thank you so much for your help and advice. We look forward to doing business with you again.

20 February 2023
Rated 5 out of 5 stars

Great service

Great service, phone was received in less than 24 hours. Great condition and a lot cheaper than buying new. Really pleased with it.

17 February 2023
Rated 5 out of 5 stars

Recycled with Mobile Advantage…

Recycled my phone with mobile advantage. I was very sceptical at first, but decided to give it go as they had an amazing trust pilot score and were also recommended on my workplace benefit scheme. They quoted me a price for my phone, I sent it off and was paid within 12hours of receiving my device! No haggling, No attempt to reduce the price quoted either, they just did exactly what they said they would. What a refreshing change, when so many companies out there are always trying squeeze everything they can out of a deal! Five stars +++++++ from me. Keep up the good work MobileAdvantage!

19 January 2023
Unprompted review
Rated 1 out of 5 stars

Prepare to be ripped off.

Sent my phone in to Mobile Advantage, trusting their service as they recently partnered with my employer.

Upon receipt of my phone, they sent me a revised offer, citing damage to the phone that did not exist. They provided pictures which were most definitely not my phone and i sent back pictures i took of my phone before posting, along with a screen shot of the location date and time of the pictures.

They replied advising me the information on the pictures i sent could be manipulated and disregarded them.

I requested a video of the phone showing the damage previously shown and with my serial number displayed on the phones screen to prove the damage and guess what, the video never materialised and they have now stopped replying to me.

Prepare to be ripped off using this company.

I have also notified my employer as I believe I was the first in my company to use the service.

13 December 2022
Unprompted review
Rated 3 out of 5 stars

Not my definition of 'Excellent'

I grade smartphones as part of my job. Your 'Excellent' is C grade by the standards I work to.

1 December 2022
MobileAdvantage logo

Reply from MobileAdvantage

Hello,

Thank you for your review,

I'm sorry you don't seem to be happy with the condition of your device, we have a free 30 days return policy if you are unhappy with the condition.

We will take this feedback on board and do better for the future, we hope to see you again soon :)

Rated 5 out of 5 stars

Fantastic website so easy to use &…

Fantastic website so easy to use & navigate
Spoke to customer support & they were very helpful very friendly & absolutely superb! Great customer service

29 December 2022
MobileAdvantage logo

Reply from MobileAdvantage

Hello!

Thank you so much for your 5* Review!

We hope to see you back soon :)

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