OK it's early doors yet, but I opted for the £4 per month 'unlimited talk and text' contract on an e-SIM which was supposed to arrive by email straight away. This didn't happen but a SIM arrived by po... See more
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Review summary
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Reviews shaping this summary
Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
Good experience, but thought change over from old supplier might have been quicker than it was.
Company replied
Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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The sim card didn't arrive and when I…
The sim card didn't arrive and when I emailed them they replied with a different name and said they couldn't reply as they didn't recognise my details. I explained it must be because they used someone else's details and they are sending me another one.
14 April 2026
Reply from Asda Mobile
Hi David, we regret that the SIM card didn't arrive and that our initial response caused confusion. We appreciate you clarifying the situation, and we're sending a replacement. We value your feedback and are looking into how we can improve our processes.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
I dislike being charged twice for first…
I dislike being charged twice for first month of payment. Having to spend a lot of time on telephone sorting it out (not sure it is sorted yet), not happy with it all
21 April 2026
Reply from Asda Mobile
Hi Robert, we regret the billing issues and the time you spent resolving them. We are looking into the matter to ensure accurate billing. We appreciate your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Asda mobile talk n text only sim card…
Asda mobile talk n text only sim card works very well took 24 hours for PAC code to port to keep same number but that's not unusual. Great value for money.
14 April 2026
Reply from Asda Mobile
Hi Alison, we're happy to hear that the Asda mobile talk n text SIM card works well for you. We appreciate your feedback regarding the porting time and that you find it great value for money. Thank you for sharing your experience!
Best wishes, Ahmed - Asda Mobile.
The changeover to Asda Mobile was easy…
The changeover to Asda Mobile was easy abd effortless.
14 April 2026
Reply from Asda Mobile
Hi Mr and Mrs.Cooper, we're happy the changeover to Asda Mobile was easy and effortless for you! We appreciate you sharing your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
Bought a pay as you go phone from asda…
Bought a pay as you go phone from asda expected a top up card to come through in 5 days I have been waiting for 2 weeks for it Phoned up customer service and they kept asking questions that had nothing to do with the phone why would they want my email address for all I asked for was a top up card
28 April 2026
Unprompted review
Reply from Asda Mobile
Hi Richard, we're sorry to hear about the delay in receiving your top-up card. We know waiting two weeks is frustrating. We'll look into why the customer service experience wasn't helpful. We appreciate your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Nice and easy.😁
13 April 2026
Reply from Asda Mobile
Hi Gary, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Quick service with no fuss
14 April 2026
Reply from Asda Mobile
Hi Beverley, we appreciate you sharing your experience with us. We are so glad our service was quick and fuss-free for you.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Oleksii, we regret that your SIM card was not delivered. We'll investigate this issue to prevent future occurrences.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Steven, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Absolutely terrible service
Absolutely terrible service, switched over to asda mobile from three and selected the recommended e-sim option, a QR code should of been available on my online account. Three days without any service what so ever called the helpline several times and was repeatedly told to just clear my browser history in order to receive my QR code, in the meantime my sim card had been suspended what an absolute joke. Safe to say I’ll e going back to three.
18 April 2026
Reply from Asda Mobile
Hi Jennifer, we regret to learn about the trouble switching to our service and the issues with the QR code. We know this can be frustrating, and we appreciate you bringing these issues to our attention. We'll investigate these problems to improve our service. For assistance, please use the contact form on our website, and our team will work to resolve your issue.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
The whole process was straight forward…
The whole process was straight forward and quick.
Customer service was excellent as you got to speak to an actual person within minutes.
Can't fault the service so far
21 April 2026
Reply from Asda Mobile
Hi Mark, we're happy to hear that the process was straightforward and quick for you. It's great to know you connected with our customer service team so easily. Thank you for your positive feedback!
Best wishes, Ahmed - Asda Mobile.
Nice and simple.
21 April 2026
Reply from Asda Mobile
Hi Delwyn, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Reply from Asda Mobile
Hi Evon, we're happy to hear that our customer service was helpful. Thank you for your positive feedback; we appreciate it.
Best wishes, Ahmed - Asda Mobile.
Easy to join very Pleasant staff and…
Easy to join very Pleasant staff and very helpful a lot better then 02 mind you better then anyone
21 April 2026
Reply from Asda Mobile
Hi Phillip, we appreciate you sharing your feedback. We're happy to know that joining was easy, our staff was pleasant and helpful, and that our service is better than others.
Best wishes, Ahmed - Asda Mobile.
Asda mobile
Asda mobile were very good at helping me move mobile providers from o2 to asda and at the same time saving me eight pounds a month for exactly the same that o2 were charging me thirteen pounds a month.
14 April 2026
Reply from Asda Mobile
Hi Chris, we're happy to hear that we could assist you in switching providers smoothly and saving you money. We appreciate you taking the time to share your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
Ease of use and easy to speak to…
Ease of use and easy to speak to someone when I needed advice
20 April 2026
Reply from Asda Mobile
Hi there, we're happy to hear that our service is easy to use and that it was easy to speak to someone for advice. Thank you for your feedback.
Best wishes, Ahmed - Asda Mobile.
Still not received my SIM card
20 April 2026
Reply from Asda Mobile
Hi Dan, we regret that your SIM card hasn't arrived. We'll investigate this issue and work to improve our delivery process.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Crap
Get a app that's easy to use and do something about your
Customer service trying to top up is like trying to get a day out with the queen my Asda SIM as goon in the bin I have a smarty
much better and good deals you need to do your homework
20 April 2026
Reply from Asda Mobile
Hi Robert, we appreciate your feedback and regret you had difficulty with our app and customer service. We'll investigate the top-up process and strive to improve our services and deals. Thanks for your time.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Worst service ever
Worst service ever! Cost me a fortune in data roaming but amazingly I could not actually use my mobile in Bulgaria unless I was connected to the wifi in whatever premises I was in at the time! Spent 6 days in a Turkish hospital connected to the wifi in the hospital the Whole time and they charged me an extortionate rate for data roaming!
27 January 2026
Unprompted review
Reply from Asda Mobile
Hi Emma, we appreciate you bringing this to our attention. We're very sorry to hear about the trouble you had with data roaming and the unexpected charges incurred while in Bulgaria and the hospital in Turkey. We'll investigate this issue further to see how we can improve our services.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Easy to switch and much cheaper than o2…
Easy to switch and much cheaper than o2 for exactly the same deal
13 April 2026
Reply from Asda Mobile
Hi Tony, we're happy to hear that switching was easy and that our service offers better value compared to your previous provider. We appreciate your feedback.
Best wishes, Ahmed - Asda Mobile.
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