Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.
Setup was easy and like the new functionality
There was a problem with the product. They fixed it in a very timely manor.
Company details
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Contact info
71-75 Shelton Street, Covent Garden, London, WC2H , London, WC2H 9HE, United Kingdom, WC2N 5DU, london, United Kingdom
- Support@mkskeys.com
- mkskeys.com
3.3
Average
224 reviews
Asks customers to review
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Replied to 37% of negative reviews
Typically replies within 2 weeks
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The process went very well except I got…
The process went very well except I got a wrong software key.
However the company reacted quickly and provided a new key that worked.
21 December 2025
Reply from Mkskeys
Hi manuel ,
Thank you for sharing your feedback. We apologize for the inconvenience caused by receiving the wrong software key initially. We’re glad our team could respond quickly and provide you with a key that worked properly.
We appreciate your understanding and are always here to assist with any future needs.
Best regards,
MKS Keys Support Team
Always ready to assist with any issue
22 December 2025
Unprompted review
Reply from Mkskeys
Hi Soji ,
Thank you for your kind words. We’re always here to assist our customers with any questions or issues, and it’s great to know our support has been helpful for you.
We appreciate your trust and look forward to helping you again whenever you need us.
Best regards,
MKS Keys Support Team
I was skeptical about purchasing a…
I was skeptical about purchasing a product key from a third party. When I first bought the key, I unfortunately bought the wrong one and contacted support immediately. They were quick to respond and got me a key to the correct product. However, the first key they gave me was already used. But, they were still kind enough to continue to help and support me in getting a key that worked. I am happy for the support and help. Thank you, Mike!
3 December 2025
Reply from Mkskeys
Hi Crystal,
Thank you for sharing your experience and for your honesty. We completely understand your initial skepticism, and we’re glad we could resolve the issue and provide you with the correct key.
We sincerely apologize for the inconvenience caused by the first key, and we’re happy that our support team, especially Mike, could assist you until everything was sorted.
Your patience and kind words mean a lot to us, and we’re always here to help with any future needs.
Best regards,
MKS Keys Support Team
I bought Microsoft Office for a great…
I bought Microsoft Office for a great price, the activation code didn’t work but Mkskeys customer support quickly got me one that worked.
14 October 2025
Unprompted review
Reply from Mkskeys
Hi David,
Thank you for your feedback! We’re glad to hear that our support team was able to quickly provide you with a working activation code. Your satisfaction is very important to us, and we’re always here to assist with any future needs.
Best regards,
MKS Keys Support Team
Reply from Mkskeys
Hi Bibi,
Thank you for your feedback! We’re happy to hear that your purchase and installation went smoothly without any issues. Your satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
MKS Keys Support Team
Invalid key received for Windows 11
Invalid key received for Windows 11. Waiting to hear back from support, but I'm doubting if I'll ever get a resolution based on some recent reviews. Look out, I'm pretty sure half the reviews here on Trustpilot were botted/faked by the people selling the activation keys.
11 December 2025
Unprompted review
Reply from Mkskeys
Hello Jude,
We have sent you a direct email to help you with your issue.
We are always here to assist you, and we kindly ask you to reply to our message so we can support you as quickly as possible.
Best regards,
the service was excellent
the service was excellent, I have the keys on time and am grateful.
25 November 2025
Reply from Mkskeys
Hi John,
Thank you for your kind words! We’re glad to hear that you received your keys on time and that you’re happy with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
MKS Keys Support Team
Customer service was quick to respond
Customer service was quick to respond, and had the correct solution the first time. They understood my issue, and provided an easy step by step solution.
9 December 2025
Unprompted review
Reply from Mkskeys
Hi Steven,
Thank you for your feedback! We’re delighted to hear that our customer service team understood your issue and provided a clear, step-by-step solution right away. Your satisfaction is our priority, and we’re always here to assist with any future needs.
Best regards,
MKS Keys Support Team
Reply from Mkskeys
Hi James,
We’re very sorry to hear that the key did not work for you. Our team has tried to reach out several times to assist you, but it seems we did not receive a response. Please contact us directly at support@mkskeys.com so we can resolve the issue and provide you with a working key.
Your satisfaction is very important to us, and we’re committed to helping you as soon as possible.
Best regards,
MKS Keys Support Team
I could not get Key to activate
I could not get key to activate. tried to contact company and they never contacted me back. I contacted Microsoft for assistance. The MS tech remoted to my pc and attempted to use the key and it was rejected because it was declared invalid by the activation server according to him.
26 November 2025
I had a unique problem that they were…
I had a unique problem that they were able to resolve in a timely manner.
26 November 2025
I purchased the wrong Windows version…
I purchased the wrong Windows version product key and they made it right. Even on a major holiday they fixed my mistake. The correct key was provided and worked immediately. Thanks again!
27 November 2025
Unprompted review
I bought this to keep getting updates
I bought this to keep getting updates. No instructions on what or how to use this
14 October 2025
Sent you an e-mail / no help
Sent you an e-mail - wrong product and asked for help. No support - no help. No future with your company without help - Beware as the UK company is hard to communicate with for help ---
10 November 2025
key did not work
When does key did not work? The customer service did answer me within a day with a new code. This went back-and-forth four or five times with the customer service agent telling me if the next one did not work, he would send me my refund so I tried that it did not work. I asked him for the refund and he never answered me again so I spent $20 and never got anything.
2 November 2025
I downloaded and installed the product…
I downloaded and installed the product on my computer. Then I went to enter the Product Key and received a message the product was not valid.
I then sent two emails to two different emails at your support desk and never received a response about my problem.
6 November 2025
Never got product key
Got two emails of receipts and thank you for purchase, but no activation key email.
Sent sales email request for product key and no response.
9 November 2025
Unprompted review
Reply from Mkskeys
Hello Frederick,
Thank you very much for your trust and for reaching out to us.
Our support team has already contacted you via email and re-sent your activation key to your inbox.
Please note that activation emails are sometimes sent automatically and may end up in your Spam or Promotions folder.
There’s no need to worry — our support team is always here to help and will make sure your product is activated successfully.
Thank you for your patience and understanding 🌿
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