Mjuk - Stockholm Reviews 327

TrustScore 4 out of 5

3.9

Stålgatan 11, 195 72 Rosersberg, Stockholms län, SE


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See what reviewers are saying

Rated 5 out of 5 stars

In general I love their business idea, buying something pre loved instead of something new. They offer a wide spread of furniture and interior to reasonable prices. I bought a piece of furniture which... See more

Rated 5 out of 5 stars

As a customer of Mjuk, I am thrilled with the service they provide. The fact that they offer fast and free delivery is a huge plus, as I was able to receive my furniture without any extra cost or wa... See more

Rated 5 out of 5 stars

Everything went well my upplevelse with Mjuk was a good one, Communication was good, delivery was in time and I loved my bed so much especially the material of the bed is so unique.And I like the col... See more

Company replied

Rated 1 out of 5 stars

The furniture did not arrive for nearly one month after the order was place (we can't be more than 45 minutes from the warehouse). I had to contact the store to see why I had no word. Still it was a... See more

Company replied


Company details

  1. Online Marketplace
  2. Decoration and Interior Design Store
  3. Delivery Service
  4. Second Hand Store

Written by the company

The marketplace that removes the hassle of buying and reselling pre-loved furniture. Extending the life of great design since 2019.


Contact info

  • Stålgatan 11, 195 72, Rosersberg, Stockholms län, Sweden

3.9

Great

TrustScore 4 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everything went well my upplevelse with…

Everything went well my upplevelse with Mjuk was a good one, Communication was good, delivery was in time and I loved my bed so much especially the material of the bed is so unique.And I like the color also everything about the bed is nice.the light,, feet , storage ,color and the material which I love so much,,,you are the beat Mjuk .👍👍👍👍👍👍

27 November 2024
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi!

Thank you so much for this lovely feedback - this makes us so happy to hear! :)

Wishing you an amazing day!

Best regards,
Ida / Mjuk

Rated 1 out of 5 stars

The furniture did not arrive for nearly…

The furniture did not arrive for nearly one month after the order was place (we can't be more than 45 minutes from the warehouse). I had to contact the store to see why I had no word. Still it was another two weeks before the delivery arrived.

The shipper they chose was not friendly or easy to deal with. Though I had paid Mjuk 624 kr. for delivery, the delivery men refused to carry the couch inside. It was beginning to rain. I was told I would have to pay them an additional 1500 kr. for them to carry the couch the about ten meters it would require them to move it (that was more than the value of the couch). I will never use this company again, nor the shipper called Sun-Com Logistics.

16 October 2023
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi Michael!

Thank you for your review. Our deepest apologies for the delay with your order and the subpar experience with our partner. I have contacted you via email to resolve this.

Best regards,
Julia / Mjuk

Rated 5 out of 5 stars

Eduardo Alvarez

The item was in perfect condition.

16 August 2023
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi!

Thank you for your feedback!

Have a great weekend!

Best regards,
Ida / Mjuk

Rated 5 out of 5 stars

Value for money

Happy with the quality of what I ordered, the pictures where exactly what I saw when I unpacked it.

13 August 2023
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi!

Thank you for your feedback! Great to hear!

Have an amazing weekend!

Best regards,
Ida / Mjuk

Rated 4 out of 5 stars

The chair needed some cleaning but it's great!

The chair was dusty and one armrest was not screwed properly. The chair had multiple unknown hair stuck in between them which was blocking their movement. Had to be exchanged.

Other than that after small renovation cleaning and new wheels it's absolutely awesome and everything works properly! It was not much job to make it neat! I had a feeling that it was supposed to come clean? Now I'm not sure.

Also the delivery man was very fast but it was delivery to the street and not home (I'm also now not really sure which one was it, just saying)

Also, there were 2 different chairs. One with the metal stand and other with the plastic. I'm pretty sure I ordered with the plastic, but I received the chair with metal stand. It's fine, but it's quite confusing what happened there.

6 July 2023
Rated 5 out of 5 stars

Stol

Easy to shop, good condition, nice delivery

18 May 2023
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi!

Thank you for this lovely feedback!

Best regards,
Ida / Mjuk

Rated 5 out of 5 stars

As a customer of Mjuk

As a customer of Mjuk, I am thrilled with the service they provide. The fact that they offer fast and free delivery is a huge plus, as I was able to receive my furniture without any extra cost or wait time. Furthermore, the support team is truly amazing, always willing to answer questions and provide help.

In my opinion, Mjuk Furniture Company is an incredible company that truly cares about its customers. I felt like they went above and beyond to make sure that I was happy with my purchase and the service I received. Overall, I am extremely satisfied with my experience shopping with Mjuk.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Shipping was free

The shipping company made a mistake with the delivery, so I did not have to pay for it. The chair arrived in good order, but it was described as beige, and is more gray or taupe, otherwise just as pictured, im good condition.

27 February 2023
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi Terri !

Thank you for your feedback ! My apologies about the mistake in product info, happy to hear everything else worked out :)

Have a lovely day !

Kind regards - Roosa, Mjuk

Rated 5 out of 5 stars

circular, smooth and easy!

In general I love their business idea, buying something pre loved instead of something new. They offer a wide spread of furniture and interior to reasonable prices. I bought a piece of furniture which was delivered within two weeks from another country, the shipping was affordable too. Super smooth!

30 December 2022
Rated 2 out of 5 stars

To receive my money after my product…

To receive my money after my product was sold it took 3 months to get it. And in there website it's said 14 days. So if you can wait then it's ok if not then I don't recommend it.

10 December 2022
Mjuk - Stockholm logo

Reply from Mjuk - Stockholm

Hi! Thank you for your feedback and apologies for the delay with your payment. The payment of sales revenue can take sometimes up to 1-2 months. This is influenced, among other things for example by the speed of delivery to the buyer. Sometimes, if the product is delivered to the buyer in another country, delivery can take up to 3-4 weeks. Once the delivery has been made, the buyer's 14-day right of return begins. At the end of right of return sale is confimer - we pay sales revenue twice a month: on the 15th and on the last day of the month. It is not appropriate to allow the seller to wait for the payment of the proceeds of the sale. - We will go this trough our team so we can develope our operations Regrds, Isa / Mjuk

Rated 5 out of 5 stars

Great

Great! I love the kitchen table, everything went smoothly from the order to the delivery.

24 November 2022
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Reply from Mjuk - Stockholm

Hi Sebastian! Thank you so much from your feedback! :) Isa / Mjuk

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