Horrible customer service and badly filled travel vials
I ordered a few travel vials. First of all, the vials weren’t equally filled, with one vial filled only just over half full. I filed a return request. I received an email saying they would come back to me once the return was approved. I don’t get answer back, so I contacted customer service. My contact was Amandine Szymenderz. She told me I had to make a return label from the website (which was nowhere indicated or mentioned in the first email). By the time I got this reply, the return period (2 weeks) had passed so I wasn’t able to make the return label. I sent a polite email to ask if I could get some help with this. Until today, 3 weeks later, still not even a reply. The perfumes are nice but for this price point, there are so many others, with excellent customer service and much better longevity of the perfumes overall. I will definitely not order from this company again and would advice against it.

Reply from Mizensir Genève







