Mixperfume Reviews 130

It takes a special kind of incompetence to send a 'Review Your Purchase' email for an item that is still sitting on your desk eleven days after you took my money.

You printed a shipping label on May 4th to trick the system into thinking you’ve fulfilled the order, but you never actually handed the package to USPS. That’s not a 'delay'—that’s a deliberate misrepresentation of your work.

I’ve sent multiple emails and website messages, all of which you’ve ignored while you spend your time posting stolen memes on social media. If you spent half the effort on logistics that you do on your Instagram feed, you might actually be a legitimate business.

Bank dispute is officially open. I don't pay for tracking numbers; I pay for products. You’ve failed at the most basic level of commerce.

To anyone reading this: Save your money. This isn't a perfume shop; it's a glorified label-printing hobby run by people who can't handle a simple mailbox.

I haven’t received my perfume yet. Post office said it was returned back to sender, I need it returned back please
Gloria Obregon
12401 Okeechobee Road lot 76
Hialeah Gardens, Florida 33108

My original order did not come. After a month of no show, I emailed customer support about the issue. Gabriel got in touch with me, checked tracking, and resend my order with an added gift, which came promptly. I am very happy with the perfume I received. As they were able to right the wrong, I will be ordering from them again.

Had an issue with the delivery, I think Usps list it, Mixperfume immediately corrected it, sent the product again and even a little extra gift!!!

I was upset that my Coco Parfum wasn't received in a timely manner
I had ordered it well ahead of the holidays but the post office held up the shipping--it was not the fault of Mixperfume. They resolved the issue and although I was out of state at Christmas it was here when I returned, along with two nice samples.
Thank you!

The overall experience was good, timeliness of delivery, good communication and ease of ordering however the sample was very disappointing. I ordered New York Bond No. 9 and it has no notes of patchouli which is typically woodsy and earthy. Not happy.

There was a mixup. It will be taken care of! Customer service is really great! Send it back yesterday! Will reorder! Wonderful experience!

Fabu smells. It's the real thing. I may only be able to buy the tiny viles, still worth it!!!!!!!!🖤🤗🤗🖤

Slight mixup on the quantities of fragrances I ordered but they were quick to make things right and I couldn't be happier with the quality of the product and you can't beat the prices of the fragrances they have

Exceptional! Great! Smells Awesome

That’s rare. And very needed

Great way to try a new fragrance! Order arrived very quickly. Will definitely order from them again.

I'm a little cautious of this place now. I purchased some samples first to see what the service would be like given it was my first purchase and the main scent I wanted wasn't sent - another random fragrance was sent instead. I reached out via the contact form with no response. I reached out via chat where they said the replacement would be sent and I haven't gotten any confirmation or tracking info. I reached out via email and no response. I can't say I would recommend given the customer service and product accuracy is poor. I wouldn't trust making a $300+ purchase on a fragrance with them.
Update(March 2026) – my primary concern with this business is their customer service or lack thereof. Sending an incorrect item is an honest mistake. They rectified that mistake by sending a replacement. However, sharing a person’s mailing address on TrustPilot in a defensive response to my review is not. After I pointed this out, they removed the street so I attempted to give them another try. There was an extremely delayed response to an issue I had with redeeming the reward I earned. Their response to that customer service inquiry was to say, “After reviewing your recent interactions and feedback we’ve decided we’re unable to fulfil further orders for you.” The 5 plus exchanges via email (Gabriel/Lidia) where they tried to bully me into changing my review made me realize that it was a poor decision to try and patronize this “small family owned” business again. They need a serious overhaul in their operations/customer service. While I respect the decision not to fulfill further orders my concern regarding reward was never addressed. Poor experience overall and I’m sure more people would know this if there were Google reviews available.
Previous rating – 2 stars
Previous rating title - I'm a little cautious of this place…

Thanks to Mixperfume, I got to test over 10 niche perfumes I couldn’t find anywhere else. I ended up falling in love with one I never expected. Worth every penny.

Such a small detail but it makes all the difference — every sample is labeled clearly and comes in this adorable bag. Super organized and thoughtful. 🧴💕

I used to waste money on full-size perfumes that didn’t suit me. Now I get to test them out first, and it’s honestly a game-changer. Fast shipping and so many options!

One of my samples arrived damaged and they immediately sent a replacement, no questions asked. You can tell this is a small business with heart. I’ll be a customer for life.

I’ve discovered so many designer perfumes I now love thanks to Mixperfume. The samples are generous, the packaging is elegant, and it feels like a treat every time I order

The best way to try luxury perfumes in a budget! All my perfumes arrived in colorful decants. I ordered Chanel Comete and couple Creeds which are impossible to afford in a full bottle and I am going to order more!!! Thank you!

I was very unhappy with my product. I reviewed and explained why I was unhappy. Nobody responded to me.
Now I'm even more unhappy.
Don't ask for reviews if you're not going to respond to customer's problems. I am now an ex customer.
ETA: I read your response, which was the first I've gotten since my complaint. I did not receive any emails with a return sticker. Even if I had, I wouldn't have been able to do anything with it, since I can't print stickers from my email. I checked my spam folder to see if these emails got diverted. The only things in my spam folder are promotional ads for mix perfume.