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Mixam Inc. Reviews 5,474

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the printed materials and books often exceed expectations and are cut perfectly. Many appreciate the straightforward and easy-to-use website, especially the helpful quote-building tool and the simple upload process, which makes designing and ordering publications accessible even for those new to printing. However, some customers also noted issues with order fulfillment and delivery. A few people experienced delays, with orders arriving late or even being misdirected, and some mentioned that expedited shipping did not result in timely delivery. There were also occasional reports of print quality issues, such as color shifts or ink smearing, and a few users found the online editing tool confusing or the job status updates unclear.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers were delighted with the final... See more

Quality

Consumers generally find the quality of products to be positive, often exceeding expectations with sharp... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the high quality of their orders,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use and... See more

Based on these reviews

Rated 4 out of 5 stars

The website is fairly well organized, using the search function doesn't always find what I'm looking for. The staff emailing me to help with my questions are very polite and helpful. I did not get a r... See more

Company replied

Rated 5 out of 5 stars

The website offers all the info needed for someone new to printing to make choices and format the material correctly, the quote building tool is very helpful and precise, and the uploading UX is very... See more

Rated 5 out of 5 stars

We're extremely pleased with the quality of the print for the price we paid. The upload process was very straightforward and the package tracking was simple. We will definitely be doing our larger ord... See more

Rated 5 out of 5 stars

Absolute pleasure to deal with! The support team were very responsive and helpful. My order was extremely time sensitive and placed quite late. Everything arrived right on time. The quality was above... See more


Company details

  1. Prints and Signs Store
  2. Business to Business Service
  3. Digital Printing Service
  4. e-Commerce Service
  5. Print Shop

Written by the company

Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.

Why Print With Mixam?

Written by the company

Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Awesome print Job

Awesome print Job. I like the system, I like the speed, and I love the results. Thanks for printing my book how I envisioned it.

6 March 2026
Rated 1 out of 5 stars

The workbooks were printed wrong…

The workbooks were printed completely wrong. All out of order. In addition, I was short several copies. The workbooks were unusable and I had to pay double to have them reprinted at a local shop.

27 February 2026
Mixam Inc. logo

Reply from Mixam Inc.

Hi Jessica, Thanks for sharing your feedback. We’re really sorry to hear this happened with your order.
We do have to say we’re a little disappointed to be hearing about this for the first time through this review. While issues can occasionally occur in any production process, we take a lot of pride in putting things right quickly whenever something does go wrong. If we’re not contacted about a problem, unfortunately we don’t have the opportunity to investigate or correct it.
In the review invite email this review is linked to, we recommend the following guidance: “If there's a problem with your order, follow the guidance on our support page ‘How to report an issue.’” This allows our team to properly review the order and work on a solution as quickly as possible.
If you’re able to get in touch with us through that process, we’d be more than happy to review the issue with you and see how we can help correct it.
We genuinely want to help resolve situations like this and appreciate the opportunity to look into what may have happened.

Rated 5 out of 5 stars

The image quality is very good!!

The image quality is very good!!! The website was generally easy to work with (I’m sure it would have been easier to use on laptop, but I only have a phone and I’m glad it worked at all!!) And it was a pretty decent price per book!!

27 February 2026
Rated 2 out of 5 stars

Poor Customer Service and Print Quality

Impossible to reach via phone. After many attempts I finally got through and was given incorrect guidance regarding my proof. I was told that my concerns were nothing to worry about and that the issues highlighted would not show up in my print. When I received my print, there were issues and the customer service team refused to fix them and eventually provided a 10% refund. I also opted for a more expensive cover material, which resulted in print issues which would have not happened if I went with the standard cheaper cover option.

27 February 2026
Mixam Inc. logo

Reply from Mixam Inc.

Hi Nicholas, Thanks for taking the time to share your feedback, and we’re really sorry to hear you weren’t happy with your experience.
If there was any misunderstanding regarding the artwork or the guidance provided, we do apologise. We’re a small team and our phone lines can get very busy at times, which can make it difficult to get through quickly. If you need a faster response in the future, our Live Chat is often the best way to reach us for more immediate help, almost 24/7.
We’d also like to clarify that choosing anti scuff matte lamination wouldn’t normally add artefacts or noise around text. It can sometimes soften how crisp artwork appears slightly due to the finish, but it wouldn’t typically cause the level of pixelation you’ve described.
We’ll review the call logs and the guidance that was provided. If we find that the error was on our side, we’ll absolutely reach back out to you to look into this further.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Phenomenal Experience

Interface was user friendly and i really loved i could preview my book in a literal digital preview that help solidify my page placements throughout the book.

20 February 2026
Rated 5 out of 5 stars

the quality and the price was great It…

the quality and the price was great It was fairly intuitive to use the design software. We were in a time crunch and paid extra for expedited shipping. Our project got hung up because it was flagged for a layout issue (Which we are glad about) but it held up production and we weren't able to get it in time. The production team was responsive and did their best to help by overnighting it. It still didnt arrive in time but in the end we are glad that we have books that are expertly laid out and printed. We will definitely be using Mixam again and will not wait until the last minute!

25 February 2026
Rated 5 out of 5 stars

Very Pleased

Website was easy to follow and customer service was very good. This is my second order and I am very pleased with the product.

4 March 2026
Rated 4 out of 5 stars

Went as expected

Went as expected. Overall when in a pinch it was a good choice. Was annoyed by some of the limitations; for example, I couldn't get cards printed with soft touch on both sides. The job status was awkward and it was not clear when an order is actively being printed. Overall the limited options and unclear UX will keep me using more expensive local printers, although in a pinch they have been reliable and timely.

edit after reply: The status page on your site should convey status and not require emailing support.

3 March 2026
Mixam Inc. logo

Reply from Mixam Inc.

Hi Nicholas, Thank you for taking the time to share your feedback. We’re really glad to hear that the order arrived on time and was helpful when you needed a quick turnaround.
If you ever run into limitations while placing an order, please feel free to reach out to us. Our team can help you find the right product and specifications to achieve what you're looking for. For example, if you select Flyers instead of Postcards, you’ll see options that allow lamination on both sides, including finishes like soft touch.
Regarding the job status, once we’ve reviewed your order and it moves into production, we send an email notification to let you know. You’ll also receive another email once the order has shipped so you can track its progress.
If anything ever feels unclear or you’d like guidance before placing an order, we’re always happy to help. Our team is available almost 24/7, just hop on to live chat. If our AI assistant can’t resolve your question, you can simply ask to be transferred to a team member and we’ll take it from there.

Rated 5 out of 5 stars

experience at xceptional

My experience at Mixam was exceptional. I didn't have to speak to a live person. I was able to upload my booklet and pay without an issue. My delivery date was pushed back, but that was okay. The wait was worth it. I am so please.

4 March 2026

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