mixam.ca Reviews 1,379

Product was received quicker than expected. Printing, as usual was perfect

Product was as advertised. Took longer than expected delivery date

Do NOT order from Mixam!! I ordered 40 family memoir books in November for a Christmas present for my family and was initially told an estimated delivery date of December 12, which was then switched to December 22. I didn’t mind the delay initially, I knew there was potential for some delays in December and if they arrived on Dec 22, my order would still arrive in time for Christmas for me to give out to family.

But then, I was given no shipping information or a tracking code leading up to December 22. I’ve left messages and voicemails asking for an update and I haven’t heard back anything from Mixam and now I can’t even leave a voicemail, it simply keeps ringing and leads to elevator music when I call.

I know I won’t receive my books in time for Christmas, but now I’m doubting whether I’ll receive anything at all and if the money I’ve spent is just gone. I haven’t heard anything back from customer service either since the email stating my order was delayed and would arrive on December 22. I won’t have a Christmas present ready in time for Christmas and I’m out hundreds of dollars with nothing to show… Feeling very disappointed, frustrated and stressed about this whole experience. I’m honestly not sure how there’s so many good reviews when I’ve had such a terrible experience, I feel like I’ve been scammed.

Following up on my review of December 22, I have since learned information that makes this situation significantly more egregious and raises serious concerns about Mixam’s business practices.
After finally speaking with a supervisor on December 22, I learned that Mixam ran into problems as early as December 10 and would have known at that time that meeting the original estimated date of Dec 19 was highly unlikely, and even to come within a reasonable window thereafter was also not likely.
They chose not to inform me - no email, no update to my order status (which I checked multiple times during the waiting period), and no warning while there was still time for me to pivot and have the books printed elsewhere.
Instead, they kept this information to themselves. The only reasonable conclusion is that this was done to avoid losing my business, while knowingly leaving me with no viable alternatives once the truth finally came out.
To be clear, Mixam did not proactively disclose the delay at any point. I learned they would miss the deadline only after repeatedly contacting them and escalating to a supervisor—after the promised delivery date had already passed and it was too late to do anything about it.
On December 22, Mixam offered me the option to cancel the order for a full refund. In theory, that sounds reasonable I guess. In reality, it was meaningless. These were Christmas gifts. A refund on December 22 simply guaranteed that I would have nothing to give my family and no opportunity to start over with another printer in time for Christmas.
And if that wasn’t horrible enough, on Dec 22, I was told that they hadn’t even STARTED to PRINT my order.. and that it isn’t expected to begin until “sometime next week” a full ten days after their own ‘estimated’ delivery date – AFTER CHRISTMAS. In other words, Mixam sat on my order for weeks without telling me and without even starting the work.
Yes, they issued a 10% refund – Whoop-de-friggin’-do!!!! That doesn’t even remotely compensate for the stress and frustration of being kept in the dark while my options quietly disappeared, nor for the enormous disappointment I’ll have to deliver to my family on Christmas day!
This is not just poor service. It feels deliberately misleading and frankly unethical.
Had Mixam been transparent on December 10, I could have taken steps to mitigate the situation. Instead, they withheld critical information, backed me into a corner, and left me with no recourse—while holding my money.
So, essentially, my Christmas wasn’t ruined by an innocent mistake or an unavoidable delay. It was ruined by an apparently conscious decision not to communicate, and by a staggering disregard for the consequences their inaction would have on their customer.
If you’re considering having any work done by Mixam, don’t!! Based on my experience, disappointment is not a risk; it’s the most likely outcome.

This was my first time using Mixam and although there were a few website glitches, I got a finished product that I am very happy with. Website is relatively easy to use but they could do a little better with technical and customer support.
All in all, I will be using them again.

I have mixed feelings about Mixam now. This is the second time I've used them and while I'm happy with the quality of the printing and level of communication during production and delivery, I am hesitant to rely on them, especially in relation to budget and deadline. Between the time I checked the price and finalised my files to submitting it online, the price of printing A5 suddenly skyrocketed making it prohibitively expensive. I unfortunately had to redo my entire book and all my files as 6x9in. When I check it now, the price of A5 v 6x9 has gone back to being on par, but now I am hesitant to rely on it because it seems the price is dynamic and there's no way of knowing if they are suddenly going to change it again.

After much review on their website I knew that in order to get my Christmas order completed by Christmas I would need to submit my files by December 2nd which I did.

Despite this, I was not informed of any issues until December 10, and only after I proactively reached out. No one contacted me in advance to flag delays or concerns.

At that point, I was told the order would not be completed in time for Christmas. This was deeply disappointing and put me in an incredibly challenging position to scramble despite doing my research and putting my trust in this company who seems professional enough online, but the truth is it felt like a scam. I highly recommend engaging with a smaller local print shop before working with this company, because the bottom line is that they don't care.

Great experience and quick turn around

The software was easy to use and allowed me to get creative with design. Delivery date changed but when did arrive, was well packaged and quality is fantastic. Would purchase again.

This is my 5th order from Mixam, and I'm super impressed. Got 100 booklets this time for my real estate business, and people are absolutely loving them.
So far no errors, superior product for the price, and good communication with the team.
Highly recommend!

Delivery deadline delay - promised Dec 5, delivered Dec 16th - resulted in major delays. Unacceptable and needs immediate action.

I would not recommend this company as the delays and lack of communication are ridiculous. I ordered a product on December 1st with an estimated shipping date of December 17th and received and email that it would delayed again to December 31st without explanation. Do not recommend.

I chose your company because of the non-standard sizes you offer. Love it, so keep that up. I found my printed materials to be a bit darker than what they showed on my laptop screen, so that is why I only gave you 4 stars.
Otherwise service was great, things shipped on time and arrived when you said they would.

the quality of the photo album is great!!! i love it!! <3

The quality of the magazine was great and perfectly matched the colours I submitted.

The quality of the print and service was excellent. The fact that I could get this printed locally in Toronto and shipped within a few days was greatly appreciated. In one re-order the staff was able to prep the order for me to expedite the order. I used Affinity Publisher and Mixam had no issues with my output and made the pages quite easy to upload with clear instructions. Will be using Mixam for all my personal travel books.

After 15 years of doing an annual year end print photo/text book for family and friends utilizing a US printer, I switched to Mixam to print in Canada. I was immediately disappointed that the book I had uploaded November 20 would not be delivered until an "estimated" December 9th. After I was told by their technician that the art was fine, on November 24 they contacted me again to say that they had made a small adjustment to the cover to allow for the bleed, and could I sign off? I did immediately. New delivery date was now December 11th even though they clearly had no plans to print that quickly had the cover been initially ready to go. On their site they claim its a four-day process. December 11th I saw no delivery notice and their site suggested the book was still in production. When I contacted them they sent me a new form telling me my new delivery date was December 29th -- long after Xmas. No initial apologies, compensation, explanation etc. December 29th is not what I would "estimate" as being around December 9th. After much back and forth, they eventually offered a 10% discount by way of apology, and suggested I would likely see the books earlier than the "estimated" date of December 29. The delivery label did go on to the box of books December 29, however UPS didn't pick it up until late in the day on the 30th, and I didn't receive delivery until January 2, 2026 even though Mixam is about an hour away from where I live. The books themselves looked fine upon arrival. I would be happy to use them again if it weren't for the extended delay and the excuses I received. Meanwhile the US company I had previously worked with told me that if I could have had art to them by December 16th, they could get it back to me by December 24th. I'm trying to buy Canadian but feeling this was a disappointing experience. Have another larger run book to print in the next few months and am looking elsewhere in Canada.

Live assistance was really helpful and appreciated.

The books turned out exactly how I wanted them within the time frame and cost given. I love them! Their online chat team was very patient and very helpful in getting the final proper format.